Business Profile

Medical Equipment

Lincare Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Lincare Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,101 total complaints in the last 3 years.
291 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/07/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On October 6, 2022, ******************** picked up his new CPAP from a local office. The local office did not have the heated tubing that was prescribed and that his insurer had paid for. An agent/employee assured ******************** that the paid-for tubing would arrive and told him to call in a few days if he didn't have it.Since that time, ******************** has had numerous telephone contacts with various local Lincare offices as each puts him on hold and transfers him to another. All agree that his insurer has paid for the tubing. All agree that the tubing has never been provided. None agree on which local office is responsible for providing it.******************** has been without the benefit of his new CPAP for a month in spite of the fact that Lincare agrees that it owes him the tubing. Their inter-office squabbling should have absolutely no relevance to him, yet today, after being denied yet again, he had to resort to ordering tubing out of pocket from a different provider.The reason for this is that his doctor warned him that he would lose the new CPAP for nonuse.
Business Response
Date: 11/11/2022
This patient has informed Lincare that he is seeking a lawyer-once that happens, we cannot assist as it must go through Legal. If he has retained a lawyer, please close this concern. If not, we can continue to investigate for him.
Customer Answer
Date: 11/11/2022

Complaint: 18361002

I am rejecting this response because:
There will be zero need to retain an attorney. if the company immediately reimburses the $64.99 I had to spend in order to get the tubing so that I could use the machine and thus keep by insurer from taking away the machine for nonuse.
The company has repeatedly acknowledged billing my insurer, getting paid, and then NOT giving me he tubing they were paid for. That's theft. It's consumer fraud. Because I am a ******** patient, it is also ******** fraud. Buying my own tubing was the LAST thing I wanted to have to do, but it was that or have my insurer - who is not the one in the wrong here - it actually did its part and paid these people - take the **** back.
I have attached my receipt.
Refusing to respond properly to this BBB complaint because I told them that if they continued to refuse to pay I would *** if necessary is bad faith and abusive.

Sincerely,

*****************************
Business Response
Date: 11/21/2022
We have resolved the concern for this patient and mailed a letter-this will take **** business days to arrive. Should you obtain the ***** release, I will be happy to forward it to you.
Customer Answer
Date: 11/30/2022

Complaint: 18361002

I am rejecting this response because:
I have not retained a lawyer.
Lincare has telephoned me several times. When I have taken the call, they have once again ping-ponged me back and forth between two local offices, each of which claims that the other is responsible for providing the tubing BOTH admit they have been paid for and owe me.
As stated and proven previously, I was FORCED by them to purchase my own tubing in order to avoid having the **** taken away for nonuse. Neither of the local offices has reimbursed me. Neither has offered any solution whatsoever.
As an apparent JOKE, the ********** office "patient advocate" wrote to me to complain that I had stopped taking the local offices' unhelpful phone calls.
My position is still that they owe me reimbursement for the tubing I had to buy. Their stalling and deflecting tactics and their refusal to pay for what they forced me to buy by refusing to provide what they admit having been paid for are consumer fraud under relevant ************* law.
They also owe me a sincere apology. All they have to do to resolve this claim is pay me for the tubing now and in the future provide reasonably honest service to me and to my health insurer who pays them.

Sincerely,

*****************************
Initial Complaint
Date:11/04/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Lincare called me on 11 October 2022 to get an order for CPAP supplies for my ResMed 11 CPAP machine, which I desperately need. They indicated imminent shipment. I received and heard nothing up to Today, November 4, 2022, and called in. Lincare claimed that my doctor, who they could not identify, was supposed to give authorization. They refused to connect me with someone who could solve my problem.I need these supplies. My insurance covers them so I ought not be forced to pay for them personally.
Business Response
Date: 11/10/2022
We have resolved the concern for this patient and mailed a letter-this will take **** business days to arrive. Should you obtain the ***** release, I will be happy to forward it to you.
Customer Answer
Date: 11/10/2022

Complaint: 18358825

I am rejecting this response because there is no response. Lincare seems to think that it needs a HIPAA release other than the one supplied by the BBB. I hereby attach it.
Now hopefully Lincare will actually address the merits of the complaint.

Sincerely,

***********************
Customer Answer
Date: 11/11/2022
Here is the hand signed form that specifies the BBB, which I had ALREADY SENT YESTERDAY!
Business Response
Date: 11/11/2022
The ***** release is filled digitally and is hand signed-the entire page must be hand filled and dated.
Customer Answer
Date: 11/15/2022

Complaint: 18358825

I am rejecting this response because: As my attorney has told me, the ***** form does NOT need to have a person hand fill out every space on the firm, and to demand that is a ********* of the **** because people who have issues with writing by hand are unable to write things out as the business unreasonably demands. The business is ignoring this complaint and creating fictitious issues to avoid answering this complaint. I SIGNED THE RELEASE AND IT IS EFFECTIVE. If Lincare does not wish to respond, then I ask the BBB to rate them "F" and put the company on the watchlist, irrevocably. I can also direct counsel to file an action to determine the ADA ********* and get some sort of answer.

Lincare's outright hostility is simply evil.

Sincerely,

***********************
Business Response
Date: 11/21/2022
There is no record of ****************** having a disability that prevents him from signing the ****** Can we please close this case? We have address the issue and mailed his letter.
Business Response
Date: 12/14/2022
As a Patient Advocate at Lincare, my goal is to ensure that our patients are satisfied with the products and services we provide. I appreciate having the opportunity to review this matter on your behalf.

In response to the complaint that you have filed with the Better Business Bureau, I have communicated with the Local Lincare Center Manager, it has been advised that ******************* was contacted to have a new referral obtained, as the one the center has expired in May.
Once obtained, billing can enter it to the system and the supplies will ship from the supply center.

Again, thank you for taking the time to share your concerns with Lincare. We appreciate hearing about your experience. Your communication is appreciated and very valuable because it helps us improve the services and care we provide.
Customer Answer
Date: 12/14/2022

Complaint: 18358825

I am rejecting this response because:

1. The Doctor's ****** provided the order on or about 29 November 2022. I have called Lincare no fewer than five times -- 02 December, 06 December, 08 December, 12 December and 14 December AS I TYPE THIS NOTE since then. This notice from BBB actually arrived as I am still on hold with Lincare for over 15 minutes on my fifth call!
2. At the last call on the 12th with "******," I was informed that the order was received but the account was still "on hold." There is no reason given for this hold status.
3. As of this writing nothing is shipped, nothing will be shipped since I am "on hold" to punish some conduct that has not been revealed to me. I am still attempting to work with a broken mask, and it appears that the old equipment may have been causative of a lung infection that I am still fighting off.
Therefore I am forced to conclude that the latest response if less-than-honest, and I ask BBB to permanently revoke Lincare's accreditation, change their grade to "F" and put it on the watchlist.
Sincerely,

***********************
Business Response
Date: 12/14/2022
Please see attached resolution.
As a Patient Advocate at Lincare, my goal is to ensure that our patients are satisfied with the products and services we provide. I appreciate having the opportunity to review this matter on your behalf.
In response to the complaint that you have filed with the Better Business Bureau, I have confirmed that the order was received since the letter response dated 11/9/2022 and an order for supplies has been shipped as of 12/14/2022. It was also advised that the filters were pending prior authorization and that you spoke to the ****************** today regarding that.

Again, thank you for taking the time to share your concerns with Lincare. We appreciate hearing about your experience. Your communication is appreciated and very valuable because it helps us improve the services and care we provide.

Customer Answer
Date: 12/14/2022

Complaint: 18358825

I am rejecting this response because, again, this is at variance with what I was told. I spoke to **** in the call center after being left on hold for over 15 minutes on my first attempted call. She attempted to call the local office but claimed not to receive an answer. She states that the orders were ON HOLD and nothing had shipped. She had a "tracking number," which was NOT provided to me,and she said that nothing had been shipped on that number. That comports with the information that I can see in *** and **** systems, which show **nothing** from Lincare from any address having been shipped.
I was told that I should call back in ten business days, and that my insurer had denied all claims and that I needed to talk to them. To be clear, ten business days from today, depending on holiday schedules, takes us into 2023. For an order that should have been filled in OCTOBER.
Based on past inconsistent statements I must presume that no shipment has been made, there is no "tracking number" or one was generated with no intention to ship on it, and that these supplies will never arrive. I renew my call to permanently and forever revoke Lincare's accreditation, rate it "F" and put it on the watchlist.
Sincerely,

***********************
Initial Complaint
Date:11/04/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In February of this year 2022 I noticed my cpap machine was paid for but I was getting billed anyways monthly. Upon noticing I called and they agreed they owed me over $ 348. 00. I have called several times and each time the check is in the mail. Or check was canceled we will re issue. It never comes . All the while they are billing me for supplies which I pay for despite them owing me money. I do not want to hurt my credit. Please help . Im at my **** end. This has been all year and they wont send the check . Sincerely *************************** Customer Id *********
Business Response
Date: 11/17/2022
We have resolved the concern for this patient and mailed a letter-this will take **** business days to arrive. Should you obtain the ***** release, I will be happy to forward it to you.
Initial Complaint
Date:11/04/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This complaint is recent October 30, 2022, however this is just an extension of the issues we have had with this company from the beginning. I have included two pictures with this for your viewing and hopefully understanding why I am beyond upset. This company provides my Mother's oxygen machine, however they have done basically nothing each time we have needed a tech to come out and check the machine.This time the wires on the car charger are exposed and in my opinion a fire hazard. This company has the worst customer service with s**** attitudes. Obviously they do not care about their patients/customers wellbeing, considering their products are what help keep them alive.
Business Response
Date: 11/10/2022
We have resolved the concern for this patient and mailed a letter-this will take **** business days to arrive. Should you obtain the ***** release, I will be happy to forward it to you.
Initial Complaint
Date:11/03/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I took possession of CPAP machine on 3/25/22 at the *********, ** office. I was given 2 options: file with insurance and due to my deductible my estimated amount due would be around $850 OR pay that day $631.56 and NEVER worry about rental payments being charged to my insurance and I would be PAID IN FULL!. My only future charges would be for supplies and I could choose at that time to run through insurance or pay cash at discount. I chose to pay in cash and presented by card and it ran for $631.56. They also ran through my insurance and continue to bill me for $883.61 for my deductible. Although I have presented them with my evidence they insist they say they will "investigate" but continue to bill and now I am getting calls from collections. I need your help to get this stopped. Attached is my correspondence from August that was never acknowledged or addressed. I originally filed this with the *********, ** office and was told that since this is billed out of *******, ** that this has to be filed with the BBB in ******* **.
Business Response
Date: 11/10/2022
We have resolved the concern for this patient and mailed a letter-this will take **** business days to arrive. Should you obtain the ***** release, I will be happy to forward it to you.
Customer Answer
Date: 11/21/2022

Complaint: 18006313

I am rejecting this response because: Lincare (aka Blue **************** insists that I have to give them a complete copy of my banking statement. I have provided them with an "official" receipt from ***** Fargo showing where their office deducted $631.56 from my bank account. When I originally had not heard from you I did go by the local office but they could not find my file, nor did they seem to have any record that I had received a machine from them. When I asked then where they can tell me this $631.56 went that came out of my account and where was the paperwork that I signed when I met with their rep earlier in the year, they couldn't respond. If they have no record of my being there, then why was my insurance billed and why am I receiving a bill? I work the same hours as they do at the local office and their office is 25 minutes away from my work. At the moment I receive over 75+ phone calls a day and I see over 20+ customers a day on top of the 100+ e-mails that I have to attend to every day. I dropped by their office that one day because I just "happened" to be off that day. I can't just run over to their office very time they have a whim and don't want to accept responsibility that they took $631.56 out of my bank account on 7/22/22 and can not provide me with proof as to where that money was applied to and what happened to the paperwork for the machine that I picked up and they billed insurance for when I was told that it was for the machine to be paid in full.
For the sake of proving that I AM NOT THE ONE AT FAULT HERE, I am attaching a copy of my bank statement showing on Page 3 where I was charged this amount so this can be passed along to the appropriate personnel. I simply do not have time to run over to their office at my busiest time of the year just to take them paperwork to prove what I have already proven and they are trying to profit almost $650 from. I want to see the paperwork that I signed when I picked up the machine, showing that I agreed to a cash price and I want to know where the $631.56 that was taken out of my account was posted to and it be corrected to show my account is paid in full. Please note that I did black out everything else on my bank statement that is not pertinent to this case.

Sincerely,

*******************
Business Response
Date: 12/05/2022
We have resolved the concern for this patient and mailed a letter-this will take
7-10 business days. Should you sign and date the ***** release, noting the BBB
as an authorized representative, I will be happy to forward the resolution to
them.
Initial Complaint
Date:11/03/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
a service from dec 2021 was billed on jan 7 2022 in the amount of $37.93 and has frozen my hsa account since a *** was missing. I have called numerous times only to get the run around. Since the account is locked, I cant pay current charges. And you bet the billing **** is on me for that money but they can't get me to the *** and they transfer me every time to a perpetual hold line
Business Response
Date: 11/10/2022
We have resolved the concern for this patient and mailed a letter-this will take **** business days to arrive. Should you obtain the ***** release, I will be happy to forward it to you.
Customer Answer
Date: 11/18/2022

Complaint: 18354857

I am rejecting this response because: Its been 2 weeks and I still dont have it. And per the post office app that shows all mail it never made it to the post office

if they like to email it to me. *************** thats good too

Sincerely,

*****************
Business Response
Date: 11/18/2022
We have requested email contact.
Initial Complaint
Date:11/03/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had auto-************pay for CPAP supplies for years. In May 2022 my ******** called to Cxl all orders after June, but we still recv'd a July ********* credit card was charged $37.76 for July on 08/30. My wife called on 08/05 about 2 issues: 1) the June shipment was missing items that we were charged for on the June bill & 2) we were not supposed to be sent any boxes after June so we wanted to return & be refunded the July shipment. The rep said Lincare would mail the missing June items (which we did receive later) & they would send *** to pick up the July box & then refund us once recvd. *** picked up the July box & gave us a tracking receipt #1Z58FF322693553291 which shows the box returned to Lincare on 08/24. On 09/02 My wife called, *** said the $37.76 should be refunded by credit or check soon. On 09/23 my wife called, spoke to someone who talked to a manager & came back saying the refund would be credited in 2-4 business days per his manager. We also filed a dispute with our credit card. Early Oct we recvd a "Past Due" letter for $37.76. On 10/13 my wife called again, spoke with ****** who was nice but unable to resolve the concern; she called the ***** Center" who said they sent it to us on 08/23; my wife explained there were two separate issues in August and we did get the missing June items, but still need refund for the returned July box. ****** was going to attempt to contact the Center again and would call back. 10/14-Wife called, ****** out of the office. 10/18-Wife called, ***** said ****** tried to call back (no missed calls or messages on our phones), transferred to ******, she said Center said the bills stands as-is. She was going to contact them again with the *** tracking showing it was picked up FROM our house and delivered TO Lincare, not as Center is claiming. Also, Wife spoke w/ Manager ***** who researched & emailed Center & would all back. 10/28-Wife called, ***** said will email ***** to follow up. No response from Lincare.
Business Response
Date: 11/10/2022
We have resolved the concern for this patient and mailed a letter-this will take **** business days to arrive. Should you obtain the ***** release, I will be happy to forward it to you.
Customer Answer
Date: 11/16/2022

Complaint: 18350641

I am rejecting this response because: I was advised by BBB to select reject so that I could attach the Lincare HIPAA form and be able to electronically view the letter response from Lincare, as it has not arrived in the mail yet.

Sincerely,

***********************************
Business Response
Date: 11/16/2022
I am unable to see the jpeg image.
Business Response
Date: 11/17/2022
The ***** release is blank and the BBB one is cut off, with no signature.
Business Response
Date: 11/21/2022
We have resolved this concern and mailed a letter to the patient. Should you obtain the ***** release, I will be happy to forward it to you.
Customer Answer
Date: 11/21/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me because they acknowledged that my package was returned and have agreed to refund me the funds. Now I will await the refund.

Sincerely,

***********************************
Initial Complaint
Date:11/02/2022
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I rented an oxygen concentrator from this business. I was quoted a monthly price of $62.00. They require a card on file and I gave them one. They then charged over $103.00 per month and never had a conversation with me about the difference. I returned the machine a day before the next monthly cycle was going to be charged. At that time I clarified with the staff that I would not owe for that upcoming month and that I was up to date on payments and owed nothing. I began receiving a bill of $103.26 a month or two later that I ignored because I was told I didn't owe at the time I returned the machine. The bill then became $258.15 and I requested an itemized statement of charges and explanation of the amounts charged. Lincare ignored my request and continued to send me a bill. I continued to request a breakdown of charges and they still haven't provided one. They are now sending me threatening letters and still refusing to provide me any itemized bill or breakdown of charges. Again, I was told by the staff that I was paid in full and owed nothing.
Business Response
Date: 11/16/2022
We have resolved the concern for this patient and mailed a letter-this will take **** business days to arrive. Should you obtain the ***** release I will be happy to forward it to you.
Customer Answer
Date: 11/22/2022

Complaint: 18348601

I am rejecting this response because: Two of the four charges are from AFTER the machine was returned to the company and the other two separate charges are from the same date of service. I will review my HSA history to make sure that neither of $51.63 from 2/28/22 were not auto deducted and if it was not, I will send a check for that amount. The other three charges of $51.63 are not valid. I also see that I was double billed on 1/28/22 and 12/28/21. I will be reviewing those charges on my HSA history as well and if I was double charged on those dates as well, I will be owed a refund. I give Lincare permission to share any information that the BBB needs to resolve this issue.
Sincerely,

*********************
Business Response
Date: 11/23/2022
This patient has not signed a valid HIPAA and we cannot disclose any details until they do. The resolution was sent to them. Please close this case.
Customer Answer
Date: 11/27/2022

Complaint: 18348601

I am rejecting this response because: They have double charged me, and I do not accept their response. They also have not sent me any HIPAA form to sign so they can discuss the case with you. I have given my permission in these responses, and they need to provide the information that you require. My previous response outlined how they are overbilling me, billing me twice for the same dates of service and continuing to bill me after the machine was returned. I will not close this case until they correct their billing. I do not owe them over $200.00 and from what I can see in the "itemized" they did provide and that I provided you I don't owe them anything at all.

Sincerely,

*********************
Business Response
Date: 12/06/2022
We have resolved the concern for this patient and mailed a letter. Should you sign and date the ***** release, noting the BBB as an authorized representative, I will be happy to forward the resolution to them.
Customer Answer
Date: 12/12/2022

Complaint: 18348601

I am rejecting this response because: It has not been resolved. I already sent the BBB a signed HIPAA form and that has been forwarded on to Lincare but they have yet to comply other than to flat out lie that this is resolved. The ONLY letters I've received from them has been a threat to send me to collections for nonpayment of their bogus charges. They have not done one thing other than that nor have they complied by giving any information to the BBB even after the signed consent was sent to them as far as I can tell.

Sincerely,

*********************
Business Response
Date: 12/14/2022
Please see attached resolution
As a Patient Advocate at Lincare, my goal is to ensure that our patients are satisfied with the products and services we provide. I appreciate having the opportunity to review this matter on your behalf.

In response to the complaint that you have filed with the Better Business Bureau, I have communicated with the ************************ it has been advised that they have mailed you an itemized statement per your request. If you have any questions, please contact the ****************** at **************.

Again, thank you for taking the time to share your concerns with Lincare. We appreciate hearing about your experience. Your communication is appreciated and very valuable because it helps us improve the services and care we provide.

Customer Answer
Date: 12/20/2022

Complaint: 18348601

I am rejecting this response because: ************ already had several chances to send me an itemized statement and resolve this issue and the only response I ever got was no response at all. I've reviewed the "itemized" statement and rejected it because of the charges on it for AFTER the machine was returned and I will not deal with them directly because they ignore me when I tried that. I will not pay what is past due and they can reply through the BBB so there is a record of it. Until they stop regurgitating that they sent the statement, they sent the statement, they sent the statement and move on to the fact that the statement is incorrect and correct it I will not pay them.

Sincerely,

*********************
Business Response
Date: 12/30/2022
Please see the attached.
Customer Answer
Date: 01/04/2023

Complaint: 18348601

I am rejecting this response because: I'm not rejecting their offer to review my account but I do not want to close the complaint until this is fully resolved. History has shown that they will not deal with me directly in good faith, having ignored my requests and completely disregarding my complaints until I filed one with the BBB. Lincare can continue to respond to this complaint through the BBB so that it will actually be resolved. It's fine that they are reviewing my account but until I get a written response showing the correct amount and the fraudulent charges after the machine was returned are removed, I will not close this complaint.

Sincerely,

*********************
Business Response
Date: 01/31/2023
Please see attached resolution letter
Customer Answer
Date: 02/03/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ******** and find that this resolution is satisfactory to me. I still don't think the amount is correct but I want this done.

Sincerely,

*********************
Initial Complaint
Date:11/02/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I would like to file a complaint about this business. I have been doing business with them for a few years. They ship me medical supplies for my CPAP machine every three months and then after submitting for payment to the insurance companies they send us a bill for the remaining balance. When I get that bill which is usually between 30 and $60 I always pay it in full. Over the last two years this company has added on charges to my bill claiming that they couldnt bill during Covid. I feel that this is unethical business practice. I have always paid my bills on time and in full. How can you back bill for some thing a year or two later? How do I know these are legitimate charges? I asked them for an itemized statement which they sent but on that statement they did not include any of the payments that I have made. As you will see in my attachments I made a payment in February 2021, August 2021 and April 2022 for a total of $119.42. They are claiming I have an outstanding balance of $164.61. So if I take the $164.61 and subtract $119.42 I only have a balance of $45.19. I sent them a check in that amount with a letter explaining my feelings and asked them to close out my account. I will not be doing business with them anymore. I think this is fair and they can write off whatever they think the balance is because as far as Im concerned I dont owe them a dime. Please help me resolve this issue. Thank you.
Business Response
Date: 11/16/2022
We have resolved the concern for this patient and mailed a letter-this will take **** business days to arrive. Should you obtain the ***** release I will be happy to forward it to you.
Initial Complaint
Date:11/01/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had the worst customer service issue ever !! I recently lost my Mom she passed away on October 11,2022 I had some rude service man from the Long Island ** office come to my home and the way he treated me and my Elderly Father was disrespectful and should be investigated!! This happened yesterday Morning at 11:00 am I will share this on social media as well for horrible customer service
Business Response
Date: 11/10/2022
We have resolved the concern for this patient and mailed a letter-this will take **** business days to arrive. Should you obtain the ***** release, I will be happy to forward it to you.

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Lincare Inc. is NOT a BBB Accredited Business.