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Business Profile

Magazine Publishers

Dupont Registry

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Magazine Publishers.

Complaints

This profile includes complaints for Dupont Registry's headquarters and its corporate-owned locations. To view all corporate locations, see

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Dupont Registry has 3 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/02/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 12, 2025 Dupont Registry made an unauthorized purchase on my account for subscription renewal to their magazine. I DID NOT authorize this purchase or the subscription renewal. I would like my money back, and why dd you save my credit card information from a transaction made in June of 2024- I did not authorize Dupont Registry to save my card information and use it again to renew a subscription that I did not ask for, this is theft. I did email them on 5/12/2025 the day the transaction was made and asked for them to refund my money and they have not. I would like a refund of my money $89.95

      Business Response

      Date: 06/02/2025

      Cancellation and refund of this subscription occurred on 5/30/25.  Please see the attachment for confirmation.

      Also, there had previously been an auto-renew function on our subscription site.  Before the auto-renewal took place the subscriber was notified.  If the subscriber did not want the auto-renewal, they just needed to notify our fulfillment department and we would not renew.  This took place after the subscription was renewed and the renewal was cancelled and the cost of the subscription has been refunded.  It might take a couple of days depending upon the subscriber's financial institution.

       

      Thanks,

      Customer Answer

      Date: 06/03/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as they did refund my money. However, I never authorized a renewal of the subscription and I did email DuPont Registry on 5/12/2025 advising them that I no longer wanted the subscription and they auto renewed it anyway. I also don't agree with them keeping customers credit card info on file to make charges on their account a year after the original purchase.

      Sincerely,

      ***** *****

    • Initial Complaint

      Date:09/07/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I renewed my magazine subscription to DuPont registry magazine on 1/19/21 for two years being a long time subscriber .I continued receiving my magazine for 21 but none in 22 so I contacted the magazine office by phone and was advised they would extend my subscription .I then found out several mo the later that the magazine might have been sold .I paid ***** for two years and request either half my money back ,continued subscription to the home magazine ,and or a years subscription to their auto magazine paid in full .Check number **** farmers national bank ******** ** Thanks

      Business Response

      Date: 10/11/2022

      ******************** subscription is active and current.  It does not expire until 7/23.

      The Unique ************** has not been sold.

       

      I did not receive any prior notification to this complaint unless it went into a spam folder.

      Customer Answer

      Date: 10/12/2022

       
      Complaint: 17930302

      I am rejecting this response because: I paid for both unique ************** and DuPont registry .My check and subscription was for 2 years of DuPont registry magazine which stopped after the first of the year .I have a copy of the check .Please check further .

      Sincerely,

      ***********************

      Business Response

      Date: 10/12/2022

      The Unique Homes and duPont Homes magazines merged to one.  The remaining subscription issues for the duPont Homes was added to the Unique ***************

      Customer Answer

      Date: 10/12/2022

       
      Complaint: 17930302

      I am rejecting this response because:I believe I also paid for several years for my unique homes subscription Please check ! 

      Sincerely,

      ***********************

      Business Response

      Date: 10/17/2022

      We have extended the Unique Homes subscription through the Sep/Oct 2023 issue for the inconvenience.

      Customer Answer

      Date: 10/17/2022

       
      Complaint: 17930302

      I am rejecting this response because:Yes it was a inconvience and your company already stated my subscription was paid into next year because of me paying for DuPont Registry so what else is the company doing ? Read the previous email correspondence ?Then reply 

      Sincerely,

      ***********************

    Dupont Registry is NOT a BBB Accredited Business.

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