We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Machine Shops

Charlie's Auto Care

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Machine Shops.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/08/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 23, 2023 I contacted Charlies ********* to replaced my 2 front wheel bearings on my 2008 ****** Prius. I had indicated i will provide both new front wheel bearings and just looking for them to perform the labor only. I received a quote of $652.60 out the door price including taxes. I agreed and took the care the same day. About 4hr later they called me that the car was ready and I immediately when to pick up the car. After paying for the service I got in my car and started driving back home. I noticed the car felt the same with a mild grinding sound on the front passenger side wheel. I taught since i just had put new hub assemblies the noise could be tires going bad, so payed little attention to the light noise. three Months later the noise started to get worse so i took my car for a tire inspection. Tires were found to be in good conditions so i assummed it would be something else like the brakes or calipers. On the the 5th Month the noise became unbearable and i decided to remove the tire and perform a visual inspection to see if i could locate where the noise is coming from, I was extremely surprised to find that the noise was coming from a completely rusted and old hub assembly. The hub assembly was never replaced after they said it was and not only charged me for the labor but also kept my new parts. This is extremely unethical practice and I am requesting for a full refund of $652.00 for labor plus the cost of parts I provided (Both front Hub Assemblies $79.00) for a total refund of $731.00

    Business Response

    Date: 05/16/2024

    May 15,2024

    I'm reaching out to the Better Business Bureau on behalf of the  Company Charlies Auto Care.

    First I would like to address the Allegation that our company would do such a thing.

    Our Company is a company that prides its self and runs our busy with upmost honesty and Integrity.

    I was shocked to hear such a complaint from a customer. I do not agree with the statements from this customer. 

    It has been 7 months since this customer has been to our shop I have not heard anything until now.

     *********, was made aware before we did the job that there is

    no warranty on the parts or Labor since he proved his own parts.

    I called Him and spoke to him and he wants me to refund him for the labor. I will not be refunded any money to him He paid for labor and there is no warranty. 

    If *********, would have purchased his parts for the repair at the shop he would have a warranty. The warranty our company provides to customers is a ********* **** warranty.

    It is the policy of our shop that no Warranty is provided on customer parts or labor due to the integrity, the make up of the material or the quality.

    The Customer stated that the part was rust. In the state of Florida metals tend to rust due to the humidity and rain that is beyond our control.

    I wish ********* the best. Thank you

     

    Customer Answer

    Date: 05/20/2024

     
    Complaint: 21512622

    I am rejecting this response because: Charlies ********* states there is no money back for labor performed however no labor or repair was ever performed. Evidence was provided the repair was never done and owner still refuses to take responsibility for this unfair action. It is clear this business does not care about their customer's. Legal advise will be acquired.

    Sincerely,

    *****************************

Charlie's Auto Care is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.