Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 1 complaint closed in the last 12 months.
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Initial Complaint
Date:01/22/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Date of Transaction: 12/13/2024 (Initial Service 5/8/2024 $250)Amount of Money Paid to Business: $125 (Warranty Agreement stipulated free - business left bill at front door in the amount of $275)Business Commitment/Warranty Agreement reads This is a preventative maintenance agreement designed to prolong the life of your current roof and maintain the appearance of your home, at a reduced cost to the homeowner. This agreement is transferrable to new owners at the above address and lasts for the life of your roof. To keep this warranty valid you must make an appointment for your next roof cleaning within 36 to 42 months of the previous cleaning. Making this appointment is the responsibility of the homeowner. If algae growth appears on the roof within the first 24 months after cleaning, call All-Pro immediately; this cleaning is free. Each cleaning must be within the 42-month limit to receive the reduced rate on this agreement.Nature of Dispute: Business does not want to honor its warranty agreement Has Business Tried to Resolve the Problem: No Text message trail supports the aforementioned.
Business Response
Date: 03/19/2025
BusinessMost Recent MessageDate Sent: 3/19/2025 3:44:13 PM
we held up warranty agreement. never billed homeowner. directly communicated with homeowner. job was completed. and satisfied.Customer Answer
Date: 03/20/2025
Complaint: 22824044
I am rejecting this response "we held up warranty agreement. never billed homeowner. directly communicated with homeowner. job was completed. and satisfied." because: the response is not true. A bill ******** #***** dated 12-13-24 in the amount of $275) was left on my front porch for the retreatment. When I called to ask why I was being billed for the retreatment I was told that if I did not pay it, a lien would be placed on my property. In order to try to rectify the matter, I sent check #*** dated 12/27/2024 in the amount of $125 to ************ ****, the owner, then harangued me multiple times via phone and texts. **** called me yesterday then left me a nasty text (see attached). I called my bank today and put a stop payment on check #***. Based on my experiences, it is my opinion that: (1) The owner of All Pro (****) was a bully and continues to be a bully towards me; and (2) He was/is very unprofessional.
Sincerely,
**** Grace ******Business Response
Date: 03/20/2025
see attached. homeowner messaged to setup a roof cleaning. we knew she had a warranty. she is trying to hurt reputation. at this point we have completed and satisfied the warranty agreement and have go above and beyond with also a free ****** removal and bird.stains on her property. we called on day of aervice and she didnt answer the phone to communicate this. its over with now. we have now serviced this ladies home 3 times. all been satisfied.Customer Answer
Date: 04/04/2025
What the business owner stated is not true. **** left me a bill on my front porch and tried to coerce me into paying for the retreatment. **** told me he would place lien on my property.
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