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Business Profile

Marketing Consultant

Top Floor Marketing USA, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Marketing Consultant.

Complaints

This profile includes complaints for Top Floor Marketing USA, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Top Floor Marketing USA, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/01/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I hired Top Floor Marketing, a Florida-based SEO firm, to improve SEO performance for The **********************. They advised me to abandon my existing Wix website in favor of a new FREE WordPress site, claiming it was necessary for effective SEO. Trusting their expertise, I agreed. However, shortly after initial onboarding, communication sharply declined. My repeated attempts via email and phone to address unresolved website issues and review SEO access and progress went unanswered. Due to this lack of responsiveness and failure to deliver on promised services, I requested a full refund through ****************. In response, I was directed by ****** ****** (SEO Manager) to speak with "********," the owner. When I contacted ******** on May 1, 2025, he responded unprofessionally, threatening and accusatorially. Top Floor Marketing breached our agreement and provided substandard service. I strongly advise others to proceed with caution before engaging this company.

    • Initial Complaint

      Date:11/06/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Someone from this company call me and offer me a website page she told me that she was able to work on our website she call me so many times and she instead that she was able to do the website she explain that we need it a payment of 1,200$ to work on it I pay her and she begin sending me text message from WhatsApp she told me that she was going to work on the website this was august 19 today is 29 she has not send us anything I have call many times to ask about the process I haven't get anything I have ask for my money back I haven't get anything no website or my money back. I have gotten calls from people that says they are the managers I have ask them to please just give me my money back because I haven't get anything

    Top Floor Marketing USA, Inc. is NOT a BBB Accredited Business.

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