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Business Profile

Gutters

J.M. Investment Group, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gutters.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/25/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing a complaint against Super Gutter for failing to honor the terms of our agreement and provide the repair services promised under their warranty. On October 9, 2024, I contacted Super Gutter to request a repair for a screen they replaced as part of my patio enclosure. The agreement includes a two-year guarantee for materials and workmanship. Despite multiple follow-ups, the company has not fulfilled its obligations. On October 31, 2024, Super Gutter assured me that someone would be scheduled to complete the repair, but since then, I have received no updates, and no action has been taken. It appears they are prioritizing new customers over addressing issues for existing ones, which feels unprofessional and dismissive. I request that Super Gutter honors their two-year guarantee by promptly scheduling and completing the necessary screen repairs. Additionally, I expect improved communication and follow-through regarding their service commitments. The service agreement explicitly guarantees materials and workmanship for two years. I have made multiple attempts to resolve this matter directly with the company but have not received satisfactory responses or actions. I am disappointed by their lack of communication and poor customer service. This ongoing issue has caused unnecessary frustration and inconvenience, and I expect it to be resolved promptly.

  • Initial Complaint

    Date:08/17/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 18 2023 a contract was signed for screen patio enclosure. At this time I put a deposit of $1,000 down. I have been trying to contact the company for over a month to see the status of the installation. I leave voicemail messages and emails with no response. I contacted them successfully this morning and was told they would call back in ten minutes which they never did. I also emailed them to remind them of this call. No response. I contacted **************** to see if a permit was filed which it has not been. I left a voicemail today as well and stated if this issue is not resolved I want my deposit returned and contract cancelled.

    Customer Answer

    Date: 09/20/2023

    The business mentioned above has since resolved the issue and is working to complete the project. As of this writing I would like to redact the complaint. Thank you

J.M. Investment Group, Inc is NOT a BBB Accredited Business.

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