We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Patios and Decks

Miami Pergolas LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Patios and Decks.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/07/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Failure to Complete Paid Job / Lack of Communication Failed Inspection and Lack of Communication from Miami Pergolas Miami Pergolas and ************************* and ******************************* Super Home Solutions DBA Miami Pergolas License RG *************************************************************************** ************ We are seeking an immediate resolution to this issue, which includes:A Full Refund of the $4900.00 deposit A scheduled date for the final inspection by the City of Sunrise.Commencement and completion of the pergola project.Letter that was sent to Miami Pergolas: We are writing to follow up on our previous conversation with ***** on July 23, 2024, concerning the failed inspection on July 10, 2024, due to non-compliance with the City of Sunrise's directions. ***** mentioned that a letter from Calc Engineering was submitted to the City of Sunrise on July 12, 2024, to address the inspection issues. He assured us that someone from the City of Sunrise would come to our home for the final inspection and that Miami Pergolas would commence the project immediately after the inspection.As of today, August 6, 2024, we have not received any communication from Miami Pergolas regarding this matter. Despite numerous calls to sales representatives ***** and ******, as well as several emails and calls to the direct line of Miami Pergolas, we have yet to receive any response or return call from your company. This process has now extended to almost seven months, and we are still without our pergola. The lack of communication and delay in addressing this issue is unacceptable, especially considering we have already paid a deposit of $4,900.00 on February 7, 2024. Check cashed by your company on February 8, 2024. We urgently request a response within the next 24 hours to resolve this matter. If we do not receive a reply within this timeframe, we will have no choice but to take further action.

  • Initial Complaint

    Date:06/25/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    To whom it May concern! On February 17, 2024, a salesperson from HOME Solution Miami PERGOLAS visits my home to give me a quote for the work of a pergola in my patio for $4,200 of which I gave them half of $2,100 since said quote includes the permission of the city that the ******************** requires of me and four months have passed and I have not had any response from them since I have gone to the city of ************ to inquire about the permits and they tell me that they have already called twice to the company telling them that the papers they submitted are incomplete because they are missing some information about the architect. I contacted the PERGOLAS company and they continue to drag me out on the matter.

Miami Pergolas LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.