Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Ms. **** L - It was a pleasure speaking with you and ******* H on the phone yesterday. Thank you for guiding me on how to file a BBB complaint. As mentioned, Outdoor Kitchens & Pools (OKP) has harmed my family financially Mr. ******* has taken money for items never delivered / installed. We do not wish for ***, Mr. ******* or his contractors or subcontractors to do any further "work" on our ******* discussed, I cannot make a complaint limited to 2000 characters, due to the ***************** of the things done to us. In fairness to my family, this situation must be described carefully and fully. I'm unable to attach the contract, as the message says it "exceeds 5 MB and cannot be attached". I will email the contract to you with several photos depicting the true mess Outdoor ******************************* / ****** ******* created with regard to our pool, other systems at our home, and for our ********. ****, last year, I was in a life-threatening, life-altering accident and I cannot walk well, and that is the very simple version of my limitations. My ******** had a report done by ************* a few years back confirming a small, very average skimmer leak with no other deficits. THAT was the main reason we called ****** *******. I am 60 yrs old & my ******** saved for many years, so when we decided to fix the skimmer leak, we felt that it would be a great thing for the family to freshen up the pool & make enhancements. We also thought it would be good for my therapy. The agreement was dated Nov. 16, 2024 and the job was supposed to be done Dec. 12th, 2024. Six months later, it is far from 'done', and we are now faced with spending thousands more to fix the messes caused by Mr. ******** poor workmanship, and to finish & correct the messes he left behind.I will email you the actual complaint.Kindly let me know if I may be of any further assistance & please let me know you received the ************ advance, thank you!******* ***** ****************

  

  Business Response

  Date: 06/18/2025

  We are genuinely sorry that Mr. Weiss feels this way. Throughout the project, we have responded promptly to all of his phone calls and communications. The outdoor portion of the job is approximately 90% complete. Our company operates based on a progress payment system—work is completed as payments are received.
  Although we had a contract with specific payment terms, we made several accommodations during the project to meet Mr. Weiss's requests. At the time of filling the pool, a balance of $5,300 was due per the contract. Mr. Weiss asked if he could make that payment after the pool was filled, and we agreed. The pool was filled on a Saturday, and he canceled the contract the following Tuesday, leaving an open balance.
  Even in the final two weeks on the job, Mr. Weiss continued to order and receive additional products. All products and change orders were delivered according to the agreement, but several items remain unpaid. Unfortunately, it appears Mr. Weiss is attempting to use the Better Business Bureau as a means to avoid paying his outstanding balance.
  According to Florida construction laws and the terms of our contract, Mr. Weiss was obligated to inform us of any issues in a timely manner and allow us the opportunity to address them in accordance with industry standards. We clearly communicated this to Mr. Weiss, but he was unwilling to acknowledge it.
  This complaint should not be accepted, as we have fully complied with all applicable rules, regulations, and contractual obligations. In fact, we went above and beyond by adjusting our contract terms and payment schedule to accommodate Mr. Weiss throughout the project. Despite these efforts, he has willfully chosen not to pay his final balance. 

  I have attached pics of the pool as of 2 weeks ago. It is beautiful, 
  
  

  
  

  Customer Answer

  Date: 06/18/2025

   
  Complaint: 23405514
  
  I am rejecting this response because:
  
  You know, it is really quite easy to present a pretty photo of almost anything, to the exclusion of the real situation.  An analogy may be taking a photo of a clean, new car, to the exclusion of the engine laying off to the side of the road, and the transmission also detached from the auto, laying far outside of Robert's supplied photos. 
  Mr. Coggins would first have us believe that the job was 90% finished. It is far from the truth.  I have documentation with him demanding payment ONLY via Zelle, being made the morning of 05.16.2025 for $7,100, as payment for the final day of work.  ALL situations and work were to be finished by close of business that day. Except, it was not.  And it far exceeded 10% still to be performed.   I have photos (see attached) of work Mr. Coggins left behind that was dangerous and poor "workmanship", and I am being generous using that word. 
  
  Mr. Coggins charged us in December for a $2,200 CS200 filter (and was paid) that was to be delivered and installed that week.  It has never shown up.  Mr. Coggins charged us for $2,400 of LED pool lights (and was paid), half of which have never been delivered or installed.  Mr. Coggins charged us $960 (and was paid in full) for two timers, the cheapest money can buy, commonly used for lights) and a transformer which have never been installed.  Mr. Coggins used some other glass tile (not selected) to fill in various places in the time and seats of spa & pool (our only guess is he ran out and had extra from elsewhere to supplement his shortage.  While Mr. Coggins shows 2 pretty photos, he does not account for the shoddy, wavy cement and tile on both the pool & spa seats (which we paid an ADDITIONAL $1,000 for).  His response was, "so what.... nobody will notice once water is put into the pool."  Mr. Coggins photos are intentionally distant, as there is no mention for the missing large portions of coping surrounding the spa which were electrically sawed off & removed, and were supposed to be retained for reintroduction when pool was finished.  He lost them.  His excuse was "they fell off".  Photos clearly depict clean, clear electric saw removal, so one can only assume he lost or discarded them. We were charged $900 (and we paid $900) for this sawing / removal and Mr. Coggins has no remedy to match and restore the missing coping around our spa to it's former, perfect state.  We will have to hire a new company to remedy this situation.   Robert installed a $3,800 NATURAL GAS heater. I HAVE PROPANE.  The agreement clearly states that he will provide a propane heater! We have to buy a conversion kit to make it compatible with propane.  Robert used 35+ year old PVC pipes from our old configuration, covered in rust from the sprinkler water of the decades) to connect the heater and other items.  Robert failed to notify us that we had a fully non-working "bubbler" which must be replaced.  Robert left all equipment on the ground, in piles of leaves (motor, pump, heater, valves, etc....) which should have been put up onto a cement slab. All equipment could have been put onto a cement slab, not left on the ground in piles of leaves.
  
  Mr. Coggins DECIMATED our sprinkler system in the back yard.  While I realize that a sprinkler head or two or three are subject to harm due to processes the pool company must perform, the complete and utter destruction of the sprinkler system is simply careless, reckless disregard! It must be replaced by another company.
  
  Mr. Coggins cut the electric underground making our pool lights, security cameras and a receptacle (junction box) in the back yard unusable.  I have one quote so far for $3,443 to restore power.  The company directly attributes the loss of power to the trenching done by the pool company. I have photos of the trenching, right at the scene of to lights, camera and junction box.
  
  Mr. Coggins neglects to mention the 9+ week hiatus he took (plus the 3 week hiatus, then the two week hiatus) and would not reply to phone calls, email or text messages.  When he returned to commission, I asked why was there the super extended silence.  He said "my whole company was sick".  I asked what they had?  He said (I paraphrase) "Don't know, but it is gone! That's all that matters!" I explained that I was a contractor too, and when I got in an accident, my staff called all my customers and explained I would not be available for a period of time.  He replied, "well, you are different".  Mr Coggins claims to have 72+ active jobs going, yet the BBB shows he only has 5 employees. (Are the multitudes of additional workers W2? 1099? Are they here legally?). Did Mr. Coggins pull permits to do the electric and plumbing work?  Plantation says he did not. 
  
  Mr. Coggins talks about this $5,300 still due.  I was made aware of this newly demanded amount just a couple of weeks prior to job's end.  Change orders were never requested for excessive, unforeseen chipping in November 2024.  NEVER.  And we were never presented with a price for additional, unforeseen work, in writing, in advance. NO CHANGE ORDER WAS EVER PROVIDED! We were never given the choice of moving forward or pausing, and we never were alerted about a change order, we never signed or consented to any change order for $5,300 for the alleged, unsubstantiated, additional 'chipping'.  No changes were requested in writing outlining the reason for the changes, costs for the changes, options were not provided to us, the customer, in writing. 
  
  As per Florida Statute:
  "In Florida, a contractor cannot legally demand additional payment at the end of a contract for issues that arose several months prior without having provided prior, timely written notice or documentation to the customer at time of alleged work. Florida law requires written notice for demands or requests regarding work, and a contractor failing to comply with this requirement must provide a written demand for payment. If a contractor fails to provide prior written notice of the alleged issues and associated cost, they cannot legally demand additional money at the end of the contract."
  
  On Dec. 23rd, in writing, Robert had promised a $2,000.00 “hold-back” from the final payment so we may inspect the work. We have this promise in writing.  W have the email with promise, in writing, from his company.  And then he reneged on May 14th, saying “I won't hold back $5,300 and $2,000”.  This email from Robert is available.
  This contract was dated in November 2024, and Robert said the pool would be “finished on December 12th”.  It is now late May 2025.  Chipping? Extra costs? We were never told and we were totally unaware.
  
  We do not wish for Robert / OKP to do any more “work” on our property, as we do not trust OKP and Robert in particular. He took funds from us (thousands and thousands of dollars) for items never delivered or installed. Robert has been so rude to both my wife and I on numerous occasions. We have lost all faith in Robert, in OKP and all we have lost all faith in OKP’s abilities to provide safe, non-dangerous, timely, ethical and quality workmanship. Our faith has been lost entirely. 
  
  This job was supposed to last approximately six weeks, until December 12, 2024. It is now in its 6th month, unfinished, fully paid (and also paid additional monies) with serious defects in workmanship and issues requiring immediate attention. 
  
  After plaster and diamond brite are applied, the pool is immediately filled with water, and a procedure known as "fire-up" or "start-up" must IMMEDIATELY begin so the plaster and diamond brite are able to cure properly.  The procedure requires running, moving water in the pool.  Robert's "electricians" (Everton- the main person, and Randolph Nisbbett-Edwards) shorted out our motor. (Are they actual licensed electricians?)  The new "start-up" company's crew was standing by, ready, and watched Everton short out the motor. I have video available.  So the "start-up" procedure could not begin immediately, threatening the integrity of the plaster and diamond brite curing properly.  Everton walked off the job that day saying "when Robert pays me my money, I will be back").  You MUST see the photos of the many, many exposed, live wires left my Outdoor Kitchens & Pools.  It was an immediate and dangerous situation for people, animals, and rain.  My home could have suffered further damage if rain was introduced.
  
  And Robert shows you two pretty photos.  You bet, we reject his response.  As your system only allows a maximum of 5 files, up to 8 MB's in size each, we will submit additional photos via email.  Kindly immediately attach those photos videos to this complaint and rejection of the business.
  
  Robert Coggins and Outdoor Kitchens & Pools owes us a refund / reimbursement for the coping cut and unrestored, the tile (wavy and different colors on pool & spa seat and throughout pool), the new PVC for the heater, valves, motor & pump (shorted out old one by his "electricians") and bubbler (need to buy one, as the old one does not work), cement slab (industry standard), proper pool timers, LED multi-colored light (which we paid for and was never delivered or installed) plus installation from a new contractor, CS200 filter (which we paid for and was never delivered or installed), a $1,000 refund for poorly tiled seats in pool and spa), a $2,200 filter (we paid for, but it was never delivered and installed - we will have to hire a contractor to do this). He owes for the restoration of the sprinkler system, he owes for the restoration of electric power to our lights, cameras and junction box in back yard, and he has the gall to pursue an alleged $5,300 for excessive chipping allegedly performed in November 2024 at this time?  I have never witnessed such "gall".  I am sickened, really, by the assertion that the job was 90% complete.  First of all, it was supposed to be completed on December 12th 2024.  But is was FINALLY supposed to be completed on May 15th 2025 - NOT 90% completed! I paid him  $7,100 final payment THAT MORNING!!! The job was to end that day! I am at a loss.... I have never witnessed a person such as Mr. Robert Coggins.  NO - we do not accept his response to resolve the complaint!
  
  Sincerely,
  
  Stephen Weiss

  Customer Answer

  Date: 06/18/2025

  Ms. Brea, additionally. Mr. Coggins ordered only 32 bags of Diamond Brite (80 lbs. each) for a "size 93" pool (approximately 12,000 gallons.  The pool requires at LEAST 48-50 bags.  This is "math 101" for pool contractors.  So it appears he intended to 'short' me for diamond brite to be applied, or he failed to properly do math.  In any event, it is 33% deficient.
  
  Mr. Coggins paints a pretty picture of the situation.  I have been robbed and provided a severly dangerous, inferior product that requires about $10,000 additional dollars to correct Mr. Coggin's / Outdoor Kitchens & Pools deficiencies and correct the dangerous (electrical). unfinished (coping) and destroyed (sprinkler system and cutting electric for cameras, lighting and receptacle (junction box).  I do not wish to see any other consumers hurt.  I have been out of work for a year now due to a near death accident.  Money is very tight for me and my family. And I cannot afford to be extorted!
  
  I have documentation for every word that has left my mouth.  And I have paid $28,610 for a $24,700 contract to date (I have all the substantiation!) and he still wants MORE for work he allegedly performed in November 2024.  That is not how it works.  I was never made aware, there was never a written change order, and I never approved additional work.  

  
  As per Florida Statute:
  "In Florida, a contractor cannot legally demand additional payment at the end of a contract for issues that arose several months prior without having provided prior, timely written notice or documentation to the customer at time of alleged work. Florida law requires written notice for demands or requests regarding work, and a contractor failing to comply with this requirement must provide a written demand for payment. If a contractor fails to provide prior written notice of the alleged issues and associated cost, they cannot legally demand additional money at the end of the contract."
  
  I am a true victim, and I am hopeful that the BBB will assist me within their abilities and parameters. This is afecting my health (being threated "to go legal" on me.  I cannot afford a legal attack.  I am an exterminator tech, out of work.
  
  I am hopeful that the BBB will be able to help in their own unique ways.
  
  In advance, thank you.

  Sincerely,

   

  Stephen Weiss754.367.8383

  

  Business Response

  Date: 06/19/2025

  Mr. Weiss has yet to follow the procedures outlined in Florida Statute Chapter 558, which requires parties to attempt resolution of construction-related issues before pursuing legal action. This statute exists to protect both the property owner and the contractor from being taken advantage of.
  
  Outdoor did perform the electrical work at the equipment pad. However, the issue at hand involves the electrical connection from the equipment back to the house, which was not included in our original scope. The electrical charge of approximately $400 covered only the equipment area, not the additional work of running wires to the main panel. Our electrician explained this to Mr. Weiss during the job.
  
  Regarding the plaster material for the pool, the quantity was not determined by Robert, but by our experienced scheduler who has overseen more than 500 projects. In this particular case, the pool’s surface was in such poor condition that, upon inspection, our installer requested additional material to ensure proper application. This adjustment did not delay the job—the plaster was completed the same day, and the extra material was delivered within three hours.
  
  We are aware of Mr. Weiss’s health concerns, and we sympathize. However, it is important to note that Mr. Weiss is actively running his own business, has employees, and is currently involved in a lawsuit stemming from an  incident,  where he walked on to a residents client property of his and slipped and fell.  .
  
  Throughout the process, Mr. Weiss has been kept informed of all associated charges. He opted for multiple upgrades, including custom glass tile and a specific plaster color. All requested work was completed by Outdoor as agreed.
  
  Mr. Weiss is now demanding a $35,000 refund, despite still owing a balance of $5,300. He claims to have $10,000 in issues, which—if accurate—would still leave an outstanding balance of $4,800 he should be requesting,  rather than$35,000. Rather than bow down to this. Outdoors decided to step up and not allow this to happen to this company. The BBB is a great tool to use for client that truly has an issue. Should not be used for a company trying to make a living, support the workers and provide a good job in such a difficult industry
  
  We remain open to working with Mr. Weiss in good faith. Unfortunately, rather than communicating constructively, he has chosen to discredit our company publicly in an apparent attempt to avoid fulfilling his financial obligations. The fact remains: his pool is fully operational, looks beautiful, and all work has been performed.
  
  
  

  Customer Answer

  Date: 06/22/2025

   
  
  Complaint: 23405514
  
  
  
  I am rejecting this response because:
  
  I’m amused by Mr. Coggin’s latest reply on June 20th.… In Mr. Coggins LAST response to the BBB just two days ago, on June 18th, he claimed “the outdoor portion of the job is approximately 90% complete”.  Now he claims that the “pool is fully operational, looks beautiful, and all work has been performed.” Just two days later, his story changes! Amazing.  He cannot even carry through with the same untruth, from response to response.  First, he claims it is “90% complete” but two days later claims that “all work been performed and the pool is fully functional”? Which is it? THIS is how he conducted business with us for SIX MONTHS (on a six week job).  Untruth after untruth (THOUSANDS of dollars demanded for deliveries promised to arrive the next day for heaters, filters, lights…. Much equipment, some arriving months later, some not at all). Mr. Coggin’s promised varied from day to day. For example, he promised items to be delivered Dec. 2024 but they came May 2025 (after payment was made in December 2024).  Six weeks or six months, what’s the difference?  52 employees or 5 employees? His words change with the wind.
  
  Mr. Coggins mentions that “the outdoor portion of the job….”.  I’d like to remind Mr. Coggins that we are talking about A POOL! The ENTIRE JOB IS OUTDOORS!
  
  Mr. Coggins uses a “scheduler” to determine the amount of plaster and diamond brite required for a job?  Very interesting… Sounds like a bicycle repairman doing surgery!
  
  Who in their right mind would allow a contractor to return to the scene of unpermitted (Mr. Coggins, did you pull any permits?), dangerous and poorly executed work to perform more dangerous, poorly executed and unpermitted work?  Mr. Coggins had SIX MONTHS to perform a very basic job which included (but not limited to) fixing a pool leak, adding a CS200 filter, 2 new LED pool lights and a propane heater.  Mr. Coggins fails to mention that he did none of the above. He never mentions anything he has not done, problems he caused or money he took unjustly.  He just mentions that he wants more money. Money that he is not entitled to.
  
  Mr. Coggins was sent two certified, return receipt, letters with POM (proof of mailing) also provided, in compliance with statute 558.  Statute 558 does allow for extenuating circumstances regarding allowing the faulty contractor back on your property:
  
  Emergency Repairs: Chapter 558 allows property owners to make necessary emergency repairs to protect the health, safety, and welfare of the claimant. This might be an exception to the requirement to allow the original contractor to inspect or repair.  Within these letters, sent May 22nd, 2025, Mr. Coggins was notified promptly, in detail, of the nature of the deficiencies.
  Malicious contract work can range from cutting corners to outright exploitation, often leaving homeowners with damaged or unfinished projects and significant financial loss.  For example, working without a permit in Florida is not just a violation. it’s a criminal offense. Contractors caught working without permits can lose their licenses and even face felony charges.
  
  Between unsafe, exposed wires causing potential danger to people, animals, my home’s electrical system and the mechanics of the pool, Mr. Coggins created an immediately dangerous situation where we were actually scared for him to “fix” the unpermitted, dangerous and extremely deficient “work” he left behind.  HE KNEW ABOUT THE CONDITIONS! HE CREATED THEM! HE LEFT THEM AS-IS! Mr. Coggins YELLED at my wife and me to Zelle him $7,100 so he could complete everything on his final day, May 16th.  He threatened us for the umpteenth time that he would pull his crew if he did not receive the money BY ZELLE ONLY immediately (ALL monies were demanded by Zelle.  No other options were given. I have emails requesting to pay by credit card or check, but the answer was “no”.)  Mr. Coggins left behind such dramatic damage, thousands and thousands of dollars in undelivered and uninstalled items, and unpermitted work, that I would have been derelict and a bad father and husband to allow Mr. Coggins the opportunity to do any further unpermitted, dangerous work.
  
  Again, Mr. Coggins had been given generously, six months to do a six week job.  He was very well aware of the time frame.  He demanded the $7,100 as his final day’s payment for final work on May 16th, 2025.  He assured us that he could finish everything, but this was very, very far from facts.  He left the site in a dangerous shambles.
  
  
  On his “FINAL DAY” (May 16th), Mr. Coggins left me with a pool that leaked 2.5 inches overnight, he left our old, small filter (not the CS200 specified in the contract, which we paid him $2,200 for), he left only one LED pool light (after we paid him $2,400 for two LED lights, as specified in the contract), a NATURAL GAS heater (when we paid him $3,800 for a PROPANE heater, as specified in the contract). He actually hooked up the NATURAL GAS HEATER to a PROPANE gas tank! (It’s roughly analogous to putting diesel fuel in a gasoline car!) Lucky my ‘pool guy’ noticed this!!!
  
  Mr. Coggins seems to be very forgetful.  He makes no mention of the many many many many live exposed wires he left behind, unfinished (I have supplied many, many photos to the BBB).  On Mr. Coggin’s “final day” (the day he demanded a $7,100 payment, which we made), his electrician said “when Robert pays me, I’ll be back”. So obviously, Robert has an issue paying his employees or subcontractors in a timely manner so they feel free to continue work.
  
  Mr. Coggins makes no mention of the two timers that were left behind, and uninstalled.  He makes no mention of the motor and pump which his electrician burned out (I supplied video of it burning with his electrician present).  Robert simply shows a photo of a pool from a flattering angle, from a distance, and claims that “I have attached pics of the pool as of 2 weeks ago. It is beautiful.”  Again, I use the analogy that a photo of a car (missing an engine, with no transmission), is also “beautiful”.
  
  Have all the tens and tens and tens of photos I have provided to the BBB been made part of the public complaint?  Has Mr. Coggins been shown these alarming photos?  NONE of them represent work that any contractor would be proud of.
  
  I have no idea what Mr. Coggins is referring to in the 2nd paragraph of his reply saying “$400 covered only the equipment area, not the additional work of running wires to the main panel.  Our electrician explained this to Mr. Weiss during the job.”. Let me be clear, nobody explained anything of this nature, and I have zero idea what he is referring to.  It would seem to me, that part of any agreement including lights, timers, motors and pumps would include “running wires to the main panel”, to make the pool functional. In any event, wires already pre-existed, as a pool was present for decades prior, fully functional, before Mr. Coggins ever came into the scene.
  
  Why Mr. Coggins mentions my alleged health issues is very interesting, as it  does not pertain to anything!  Whatever Mr. Coggins believes he has gleaned from seeing me or through discussion is not of concern for this complaint.  It is a perfect example of Mr. Coggins deflecting from the issues at hand.  It actually also shows his viscous nature, bringing up someone else’s tragedy for no reason whatsoever. I’d sincerely like to know Mr. Coggin’s reasons for bringing this up. I would hope that the BBB would also be curious, as it relates to absolutely nothing concerning this dispute!
  
  Mr. Coggins was derelict in his duties, breaching his responsibilities by not showing up for months at a time, claiming that his “entire company was sick”.  Again, when he suddenly resurfaced after weeks and weeks and weeks where he was unreachable, I asked him “what did you all have?” He replied (and I paraphrase), “What’s the difference… It’s over now.  That’s all that matters.”  Mr. Coggins claimed in writing that he has in excess of 72 jobs and over 52 employees (The BBB shows 5 employees).  Did all work cease for these many, multiple weeks with no correspondence to any of these other projects?  Again, I reminded Mr. Coggins that I too am a contractor, and when I had an accident last year, all my customers were contacted to let them know I would not be available for a period of time.  He replied, “Well, you’re different!”
  
  Mr. Coggins mentions (for no apparent reason) that I “opted for multiple upgrades, including custom glass tile and a “specific plaster color. All requested work was completed by Outdoor as agreed.” Is Mr. Coggins looking for a medal? Or is he simply looking for applause?  I made selections for my pool in the beginning of the project, exactly when it was requested by Mr. Coggins for me to do so. I went to the store Mr. Coggins told me to go to, to make my selections.  Yes – tile was selected. (That is par for the course when you hire a contractor to install new tile, right? You actually “select” it!)  Yes, it was glass tile.  And I paid for it.  So what?  He mentions that I requested a “specific plaster color”.  Well, doesn’t everyone choose “a specific plaster color”? Some choose green! Some choose light blue! My choice was midnight blue! And I paid for my plaster too! So again, what’s Mr. Coggin’s point? I fail to understand where he is going with this,  mentioning that I chose tile and plaster.  That is what someone doing a pool refresh does, right?
  
  Mr. Coggins, you mention the amount I seek for reparations.  First of all, why don’t you abandon your unfounded claim for the additional $5,300 for alleged “extra, unforeseen chipping” allegedly performed in November 2024.  Again, you have no evidence of a written change order being presented to me, and you have no evidence of a change for $5,300 being approved by me at the time, because it does not exist. Again, I will remind you:
  
  In Florida, a contractor cannot legally demand additional payment at the end of a contract for issues that arose several months prior without having provided prior, timely written notice or documentation to the customer at time of alleged work. Florida law requires written notice for demands or requests regarding work, and a contractor failing to comply with this requirement must provide a written demand for payment. If a contractor fails to provide prior written notice of the alleged issues and associated cost, they cannot legally demand additional money at the end of the contract.
  Mr. Coggins, why don’t you get real, and make an offer to me so we can all go on with our lives.  It is clear and very easily provable that you took money from me for a $2,200 filter you did not deliver or install.  It is very clear and easily provable that you took money from me for a $1,200 LED light that you did not deliver or install.  It is clear and very easily provable that you took $960 from me for timers that were never installed.  You left a pool with a leak, on day one! You used tile other than the Maui Blue that I selected, to fill in various spots throughout the pool tile.  (Perhaps you ran out of the correct tile and supplemented it with other tile you had on hand. Only you know why you did this). But I have very clear photos showing the different tile used in various places.  You took $1,000 for wavy seats that were created by YOUR tile guy, and he used the same alternate, wrong tiles to supplement the tile I chose.  We wish to have this money returned.  You destroyed our sprinkler system in the back yard. You severed our electric wires required for our security cameras, flood lighting and a receptacle (junction box).  You left ENDLESS quantities of live electrical wires exposed all over the property.  You burned out my motor and pump.  You cut out entire sections of coping around the spa which you were to hold and maintain, so it could be reinstalled after completion of the spa.  You either lost it or discarded it. You did not preserve it, that is for certain. Now I have two VERY large gaps in my pool’s coping. I have shown very clear photos to the BBB.  You charged me $900 for the cutting of the coping (and I paid you – I have records) for this cutting.  All of this will require professionals to rectify.  You have demonstrated your inability to perform permitted, quality, safe work.  And you had six months to do a six week job.  And you still want MORE time. MORE opportunities to do your style of “work”. And you want MORE money!
  
  Mr. Coggins, do the right thing and make a reasonable offer and end your tirade for funds you are not entitled to.  Make me whole again by allowing me to move on with my life and fix your messes. Make good on the dangerous deficiencies created by you and your subcontractors. (Do your subcontractors receive 1099’s? Are they all legally here?).  Make good on the monies you took for work and the items you very clearly did not provide (I have records of the payments, and I have clearly listed items and work you promised in the contract and did not provide, or complete).  In short, stop wasting everyone’s time and DO THE RIGHT THING!!!!! Make a real offer!
  
  Mr. Coggins mentions that “The BBB is a great tool to use for client that truly has an issue.” I truly have many issues!  Perhaps Mr. Coggins is not clear on the BBB’s mission.  Here it is, from their website:
  Setting standards for marketplace trust
  Encouraging and supporting best practices by engaging with and educating consumers and businesses
  Celebrating marketplace role models
  Calling out and addressing substandard marketplace behavior
  Creating a community of trustworthy businesses
  Outdoor Kitchens & Pools and you, Mr. Robert Coggins, have not exemplified these standards.  And due to your company and your “work” placing me in this terrible position, I have sought the assistance of the BBB.
  
  And Mr. Coggins, I can assure you: I do not have a “beautiful, fully operational pool”, due to you and your company.  It’s quite the opposite!
  
  
  Sincerely,
  
  
  
  Stephen Weiss

  Customer Answer

  Date: 06/28/2025

  Hello - 
  
  I will make clear the intense disappointment with your decision to close this file in the manner you did.  You have been provided with a contract that was clearly not adhered to with THOUSAND AND THOUSADNDS of dollars of equipment we paid for but nothijng was deliverd or installed, you were given evidence of a six week job taking 6+ months and it is still not complete, left with multiple sites of bare, live, dangerous wires all over the backyard of our home, you were provided with legal lack of change orders being provided at all from the very infancy of the job and demanded in the last couple weeks for alleged work that nobody is or was witness to, and the change orders were never approved in writing or verbally.  You have been made aware of the chapter Statute 558 which provides for a homeowner being allowed to rectify items immediately in need of repair, and rectifying dangerous items that would affect persons and property, and you have been given photos - alarming photos - which call to the state in which the job site was left in a deplorable, unsafe manner.  It would take additional months to remedy, and Mr. Coggin's company Outdoor Kitchens & Patios, is incapable of providing work done in a manner consistent with industry standards. Mr. Coggins is also clearly demanding additional monies he is not entitled to, as clearly stated in FLA Statutes, provided to you.  Conversations with both you, Ms. Nidia and Ms. Brea, were extremely contrary to the actual outcome of your 'investigation'.  I am quite surprised at you both.  It is clear that, as a non-governmental agency, the BBB is more concerned with the moneys received from your customers, as evidenced from the A+ "Accredidated" status assigned to OKP.  Really, it is sad.  Somebody caused damage, 100% documented to the BBB, and you you do absolutely nothing, whatsoever.  Nothing.  

  Customer Answer

  Date: 06/28/2025

  Hello - 
  
  I will make clear the intense disappointment with your decision to close this file in the manner you did.  You have been provided with a contract that was clearly not adhered to with THOUSAND AND THOUSADNDS of dollars of equipment we paid for but nothijng was deliverd or installed, you were given evidence of a six week job taking 6+ months and it is still not complete, left with multiple sites of bare, live, dangerous wires all over the backyard of our home, you were provided with legal lack of change orders being provided at all from the very infancy of the job and demanded in the last couple weeks for alleged work that nobody is or was witness to, and the change orders were never approved in writing or verbally.  You have been made aware of the chapter Statute 558 which provides for a homeowner being allowed to rectify items immediately in need of repair, and rectifying dangerous items that would affect persons and property, and you have been given photos - alarming photos - which call to the state in which the job site was left in a deplorable, unsafe manner.  It would take additional months to remedy, and Mr. Coggin's company Outdoor Kitchens & Patios, is incapable of providing work done in a manner consistent with industry standards. Mr. Coggins is also clearly demanding additional monies he is not entitled to, as clearly stated in FLA Statutes, provided to you.  Conversations with both you, Ms. Nidia and Ms. Brea, were extremely contrary to the actual outcome of your 'investigation'.  I am quite surprised at you both.  It is clear that, as a non-governmental agency, the BBB is more concerned with the moneys received from your customers, as evidenced from the A+ "Accredidated" status assigned to OKP.  Really, it is sad.  Somebody caused damage, 100% documented to the BBB, and you you do absolutely nothing, whatsoever.  Nothing.  

  Customer Answer

  Date: 06/28/2025

  More Information...Hello - 
  
  I will make clear the intense disappointment with your decision to close this file in the manner you did.  You have been provided with a contract that was clearly not adhered to with THOUSAND AND THOUSADNDS of dollars of equipment we paid for but nothijng was deliverd or installed, you were given evidence of a six week job taking 6+ months and it is still not complete, left with multiple sites of bare, live, dangerous wires all over the backyard of our home, you were provided with legal lack of change orders being provided at all from the very infancy of the job and demanded in the last couple weeks for alleged work that nobody is or was witness to, and the change orders were never approved in writing or verbally.  You have been made aware of the chapter Statute 558 which provides for a homeowner being allowed to rectify items immediately in need of repair, and rectifying dangerous items that would affect persons and property, and you have been given photos - alarming photos - which call to the state in which the job site was left in a deplorable, unsafe manner.  It would take additional months to remedy, and Mr. Coggin's company Outdoor Kitchens & Patios, is incapable of providing work done in a manner consistent with industry standards. Mr. Coggins is also clearly demanding additional monies he is not entitled to, as clearly stated in FLA Statutes, provided to you.  Conversations with both you, Ms. Nidia and Ms. Brea, were extremely contrary to the actual outcome of your 'investigation'.  I am quite surprised at you both.  It is clear that, as a non-governmental agency, the BBB is more concerned with the moneys received from your customers, as evidenced from the A+ "Accredidated" status assigned to OKP.  Really, it is sad.  Somebody caused damage, 100% documented to the BBB, and you you do absolutely nothing, whatsoever.  Nothing.  

  Customer Answer

  Date: 06/28/2025

  More Information...Hello - 
  
  I will make clear the intense disappointment with your decision to close this file in the manner you did.  You have been provided with a contract that was clearly not adhered to with THOUSAND AND THOUSADNDS of dollars of equipment we paid for but nothijng was deliverd or installed, you were given evidence of a six week job taking 6+ months and it is still not complete, left with multiple sites of bare, live, dangerous wires all over the backyard of our home, you were provided with legal lack of change orders being provided at all from the very infancy of the job and demanded in the last couple weeks for alleged work that nobody is or was witness to, and the change orders were never approved in writing or verbally.  You have been made aware of the chapter Statute 558 which provides for a homeowner being allowed to rectify items immediately in need of repair, and rectifying dangerous items that would affect persons and property, and you have been given photos - alarming photos - which call to the state in which the job site was left in a deplorable, unsafe manner.  It would take additional months to remedy, and Mr. Coggin's company Outdoor Kitchens & Patios, is incapable of providing work done in a manner consistent with industry standards. Mr. Coggins is also clearly demanding additional monies he is not entitled to, as clearly stated in FLA Statutes, provided to you.  Conversations with both you, Ms. Nidia and Ms. Brea, were extremely contrary to the actual outcome of your 'investigation'.  I am quite surprised at you both.  It is clear that, as a non-governmental agency, the BBB is more concerned with the moneys received from your customers, as evidenced from the A+ "Accredidated" status assigned to OKP.  Really, it is sad.  Somebody caused damage, 100% documented to the BBB, and you you do absolutely nothing, whatsoever.  Nothing.  

  Customer Answer

  Date: 06/28/2025

  Hello - 
  
  I will make clear the intense disappointment with your decision to close this file in the manner you did.  You have been provided with a contract that was clearly not adhered to with THOUSAND AND THOUSADNDS of dollars of equipment we paid for but nothijng was deliverd or installed, you were given evidence of a six week job taking 6+ months and it is still not complete, left with multiple sites of bare, live, dangerous wires all over the backyard of our home, you were provided with legal lack of change orders being provided at all from the very infancy of the job and demanded in the last couple weeks for alleged work that nobody is or was witness to, and the change orders were never approved in writing or verbally.  You have been made aware of the chapter Statute 558 which provides for a homeowner being allowed to rectify items immediately in need of repair, and rectifying dangerous items that would affect persons and property, and you have been given photos - alarming photos - which call to the state in which the job site was left in a deplorable, unsafe manner.  It would take additional months to remedy, and Mr. Coggin's company Outdoor Kitchens & Patios, is incapable of providing work done in a manner consistent with industry standards. Mr. Coggins is also clearly demanding additional monies he is not entitled to, as clearly stated in FLA Statutes, provided to you.  Conversations with both you, Ms. Nidia and Ms. Brea, were extremely contrary to the actual outcome of your 'investigation'.  I am quite surprised at you both.  It is clear that, as a non-governmental agency, the BBB is more concerned with the moneys received from your customers, as evidenced from the A+ "Accredidated" status assigned to OKP.  Really, it is sad.  Somebody caused damage, 100% documented to the BBB, and you you do absolutely nothing, whatsoever.  Nothing.  

• Initial Complaint

  Date:01/18/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company under the ownership of *************************** ,to begin with, isnt even listed in BBB, i just found out. I also found out through Broward consumers affairs that this co.also isnt licensed in the State as well as in Broward county, he operates all his business under the license of a *********************** which at this point is not even connected with his company anymore , i also found out. We signed this contract with *************************** and it has been 2 years in the making and there is no end in sight. We signed a contract for an outside patio/pergola with outdoor kitchen and pools amounting to ****** dollars and he collected already ****** with our remaining balance of *****, and he still has at least 45 percent of his job to be completed with a little balance ro collect , we felt he hit us on a dead end by telling us that we can no longer communicate with him, because all communications coming from us , will be charged 277 dollars per hour. It is an indirect way of telling us to back off and he isnt doing anything anymore to complete the patio. To begin with, all communications, initiative to communicate ALWAYS comes from our end. The only time it comes from him is when he collects huge amounts of money. Like when he collected the **** down payment after we signed the contract, he went cold for 6 months , if we did not call him what happened to the permit and our money, the processing of permit would have not been started. After the permit was out, he collected ****** dollars and always finds ways to extort and collect more money afar from the original contract of 31k, as soon as he started demolishing the flooring in our patio, he again collected additional ***** not specified in contract for reasons that the bobcat was unable to dig the concrete , and he has to hire extra truck to take the debris and he spent addtl 2 hours for his 2 workers and so on and so forth part of his scamming style, but we paid the ***** with a broken heart anyways. The job also is abysmal in nature, he just commanded the driver of the bobcat to run down our ******* landscape, the 3 columns on the patio are not the same distance with one another and 1 column is crooked, he also did not follow the drawing in the masterplan This guy has more than ********************************************************************************** comments and fighting him of jobs lingering for so long, unfinished. some are commenting in page that he is a robber and stealer of money.He deleted all their negative comments.I am very puzzled, disturbed and dismayed that he can fool people up to this time ,non stop accepting jobs and contracts with majority of his prior jobs not completed and using covid for all his scamming strategies. I and my family are crying for help to get a resolution to our patio project that has been going on for 2 yrs now with no means of communicating with him because he is threatening us that we reached the maximum time for communicating with him and all messages and any form of Follow up on our part costs 277 dollars per hour.Please please help us and put a stop to the scam that this guy is putting us through Praying and hoping that BBB will heed our plea.Thanks so much and God Bless us all..

  

  Business Response

  Date: 02/12/2023

  OKPCO is licensed and insured.  We are a General Contractor and listed with the state and local building department. When customer complained, we had our permit issued from the city.  the city does not issue permits unless the contractor has all the requirements of updated license and insurance. The job could not start for over a year due to issues with receiving a permit. The home had restrictions from the building department due to unpermitted work.

  Once the permit was received, we started and performed work. Due to Covid, we could not get supplies, mostly Cedar wood. 

  As one can see we are done. The grill is installed by the granite people 

  The job is completed. The granite is the selected and installed by the client all stucco and tile/ or rock face is installed. We are closing the permits at this time.

   

  Thank you 

  OKPCO

• Initial Complaint

  Date:09/15/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/27/2020 we paid the down payment of$2500 and 11/28/2020 of $1500 to Outdoor Kitchens and Pools CGC ******* to start the constructing of the pool. At the time we were dealing with *************************** which the total cost to build the pool with a jacuzzi is $48,500. Since then we have ad disaster in our backyard and paid a total of $30,886. We paid $30,866 to Outdoor Kitchens and Pools for work that was incomplete and unceptable work to the point where we had to get an attorney through my job as a schoolteacher since we cannot afford an attorney. Then we had to find other contractors to see the work Outdoor Kitchens and Pools had done and found they would have to start all over due to the damages. Damages include the structure of the pool, the rebar totally rusted to where the rebar had to be removed and replaced, and the dirt sinking from the base of the ******* room of the back of the house into the construction of the pool to where the forms had to redone. Even the Electrical inspector called *************************** with Outdoor Kitchens and Pools to tell him about the issues with the pool construction. Since we had to seek another contractor to go back to make the corrections and start all over with the construction of the pool, I lost $30,866 to Outdoor Kitchens and Pools. Then I had to go back to apply for another loan to make the corrections. As a schoolteacher at 60 years old I'm having to pay for two loans and eventually want to retire with 26 years of service. At this time, I'm looking at working until paying off the loan for $30,866 to Outdoor Kitchens and Pools. Hopefully, you can help me recover the money paid to Outdoor Kitchens and Pools for incomplete and unacceptable work. If you need to get in touch with me during regular hours, you can reach my wife ****** at ************ and her email is ***************** since I'm working from 6:50am to 5:10 pm.

  

  Business Response

  Date: 10/26/2022

  Agreement signed 11-26-2020, with Outdoor Kitchens & Pools. Signed building permit request Applications on 12-18-2020  
  Advised client of soil report request regarding the city on 1-18-2020
   This stops the engineer until ********* receives the report, the job goes on hold until this is obtained as explained to the client. As soon as the client provides. As stated in the agreement.
  The plans were sent to the engineer on 2-8-2020, but with the notes the soil report will follow.

   Page1of8
   2.LAYOUT AND EXCAVATION
  1.Contractor optional will supply engineering, this is additional charge.Soil report are the responsibility of Homeowner

  Soil report was provided on 4-4-2020 by *********
  Permit was submitted 4-13-2020
  Reviewed by the city and approved
  Reviews:
  Electrical                              Approved                         08/04/2021                                                                                                                  Plumbing                             Approved                            09/03/2021                                                                                                        
  Structural                            Approved                            06/11/2021                                                                                        
  Zoning                                  Approved                           06/04/2021                                                                                     
  Permit issued 9-3-2021
  Inspection report
  Inspections:
  Pool Steel            11/05/2021        Disapproved with Penalties
  Pool Steel            12/02/2021         Passed 
  Pool Bonding      11/24/2021         Passed
  Main Drain          11/24/2021         Passed  

  The pool was dug,and had the proper inspection as needed and required. The next phase was shooting concrete. Okpco was waiting on concrete, even with waiting on concrete due to supply issues, there is no time limit within the contract.
  The job needed shoring due to rain. The job does not call for shoring. ********* called and said there was an erosion issue on 2-16-2022, on 2-17-2022 Okpco reviewed and corrected the issue. There is no abonnement. ********* missed the required payments as per ********* and Okpco agreement. Okpco still in good faith worked on the property as noted in the omission of ********* payment history ********* provided. Exhibit A.

  Shoring 2-17-2022 red notes the plywood wall that was put in place to maintain the foundation, and keep the dirt from collapsing the pool Exhibit B and C.

  ********* Attorney sent a demand letter on or approx. 2-22-2022 for 60 days to meet the requirement of cure. On OKPCO replied to meet for Florida State Statue 558.
  The attorney for the Blackwoods never replied .***** has tried to cure and gone above and beyond to perform work. OKPCO sent ********* an email, the correspondence has stopped answered by *********.
  ********* Attorney has not answered to the 558. In fact, an email was sent to ********* attorney asking he represented ********* any longer, there was no reply.

  OKPCO feel ********* is using the **** as a tool to try to discredit the contractual agreement with OKPCO, the contract follows the industry standards. OKPCO did build a good product with a good timeline with respect to products being available. OKPCO did not stop the job even though in accordance with the agreement OKPCO can be due to lack of payment. OKPCO was willing to fulfill the agreement and close the permit as per state requirement. 

  As one can see by the photos at the time, along with inspections. OKPCO was right where it was suppose to be. At this time with supply shortages, the concrete was delayed up to 4 months. This was explained, ********* wife refused to accept this. ********* wife came to the place of Business and screamed at the office personal, and made a scene which interrupted other businesses within the surrounding area. OKPCO advise to leave the property or OKPCO would call the local police if she did not leave. The landlord management office later reprimand OKPCO, that disturbances of this nature would not be accepted. After speaking to ***********************, she demanded to be moved out of sequence for concrete and ahead of others. She threaten with defamation thru BBB and social media, which she did both. OKPCO still offered to work with **********************, he refused to answer emails, and all communication stopped. OKPCO stopped until all accounting be brought up according too contract and ********* fired OKPCO without just cause. 

  The pictures that ********* supplied are fraudulent and deceiving, they do not depict the actual time line. ********* pics have to be months later. The pictures OKPCO are time marked. 

  There will be no refund of monies, *********** currently owe money, thru time spent and profit lost. Along with work performed without payment. ********* has caused defamation of character.