We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Irrigation Repair

Certified Outdoor Solutions, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Irrigation Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/01/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Kevin from Certified Outdoor Solutions, LLC came to my home to troubleshoot a portion of landscape lights that were very dim. He advised that they had an hourly rate of $137 to troubleshoot, so I authorized three hours of work through my property manager. After troubleshooting, Kevin believed he found the issue and told my property manager he could fix it for an additional $490. I authorized the additional amount to resolve the issue, and Kevin did not fix or even alleviate the issue. I paid Certified Outdoor Solutions, LLC $954 total today to resolve my landscape lighting issue and still have the same exact issue. After they were paid to fix the issue, they presented other options at additional cost to fix the same issue. When I asked Kevin why I was being charged to resolve an issue that is still unresolved, he advised that he did what he said he would do. He tried explaining the reasons it didn't work to me, but I do not need to know them. That is why I hired an expert.

    Business Response

    Date: 11/09/2022

    Business Response /* (1000, 11, 2022/10/19) */
    Good morning, Mr. ********* I have reached out to the customer, and I am scheduling additional work at no charge, necessary to address the customer's concerns. We should have a resolution to this matter, by the end of this week. Thank you.


    Consumer Response /* (2000, 14, 2022/10/27) */
    (The consumer indicated he/she ACCEPTED the response from the business.)
    Hello,

    This company made the issue good and completely resolved my concerns. For that I am very appreciative to both the BBB and them. Would you please close this complaint out as resolved?

    Thank you so much to both of you.

    Sincerely,
    ***********

Certified Outdoor Solutions, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.