We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Point of Sale Systems

SpotOn

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Point of Sale Systems.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/25/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchase Retail premium pos system from SpotOn near the end of July.
    The company then got rid of that program and did not inform me. Instead they charged me for equipment, web design etc.. After 2 months of them promising to fix things and get what I had signed up for, I finally spoke with someone who informed me the program no longer existed. After being told that I asked to return the equipment and be refunded what I had been charged so far as I never began using their service.

    At the beginning of October they finally agreed to send me a return label for the equipment and refund me after they received it. It took two weeks and me contacting them multiple times for me to get the promised return label.

    On Monday Oct 16th they received all of the equipment back.

    On Friday October 20th my account was debited $92.50 for a monthly fee to use their service that I never began.

    I have spoken with them again and have once again been promised a refund, and have seen zero proof that refund is being processed.

    So far they have taken $1000 from my account. I can provide bank statements to show this.

    I want assurance they will not debit my account further, and I want my money returned to me.

    I am a small business and the last few months have been very slow losing $1000 has been devastating and causes me to overdraft my account multiple times, because my bills come out just before money is coming in. That $1000 would have prevented that entirely.

    I have about 50 emails and hundreds of text to support this. I've attached all of the text with my SpotOn rep. I can add emails if necessary. It's will take me some time to save them all.

SpotOn is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.