Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/13/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were under a lawn pest control contract with JP Miller for $65 per month. The technician failed to visit us since summer 2022. The last service yard stick was dated 07/22 and was never replaced with new. The gatehouse never called me for their visit until 10/4/2022, when I was at home. However, the technician did not stop by our house but instead turned around at the end of our street (Cypress Palm Ct) and left. Soon I received a bill for Oct. 4 and I emailed back to let them know the service was not rendered. The gatehouse called me about JP Miller's last visit on 11/2/2022, again when I was at home. Interestingly the technician again turned the truck around and planned to leave. I had to come out of the house to stop him. He got off the truck and I asked why he did not serve our lawn since summer, he claimed he did serve our lawn. I told him we have a security camera, and he hasn't appeared in any recording for a while. I also told him I was at home on 10/4/2022, and saw him turned the truck around and didn't even stop at our house. He was so upset with what I told him and started to shout at me. I couldn't handle his temper so I went in. Several minutes later, his call arrived and asked me whether I wanted him to serve the lawn or not. I certainly would not answer his question but hanged up. Then I heard his truck left.I thought that was the end of our service with JP Miller. However, today (2/13/2023) a debt collection company contacted me for owing JP Miller $135. It is so ridiculous that the company not only failed to fulfill the contracted service for months, continued to bill me for services they did not provide (for 11/2/22 and 10/4/22), but also used a debt collection company to harass me to potentially damage my credit report. JP Miller should take back their bills and their collection request. JP Miller should stop harassing me using their debt collection company and should stop any further actions to harm my credit report.

  Business Response

  Date: 03/13/2023

  Good Afternoon,

  I emailed the customer back the day after they submitted this claim to BBB. I have attached screen shots for the stops on the *** that are in question along with a screen shot of my email back to the customer and a screen shot of the credits to the customers account. Had the customer called and brought this issue to our attention back in October 2022 this complaint would have never needed to be filed. We have no record of any complaint calls in 2022 within our CSR software. They only attempted to email after receiving emailed statements and no one in our office ever received any of those originally emails until the one I received on February 13th at 7:19PM, which I promptly replied to the first thing the next morning after reviewing all the details on the account. I credited the total $130.00 amount owed on the account that should never have been billed and removed them from our collections agency for non-payment of those invoices. 

  If there would have been better communication from the customer to our office, this issue would have been solved before it escalated to this point.  If you have any further questions or concerns please feel free to call me at ******************** or email me at **********************************************

  In your service,

  ************ Miller    -Office Manager

  Customer Answer

  Date: 03/14/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************