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Business Profile

Retail Wine

Wine World Reserve

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:04/08/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a bottle of 2000 Chateau Leoville-Las Cases online from Wine World Reserve on July 30th, 2024, with the shipping fee. Due to high summer temperatures, the store manager Justin, offered to store the wine temporarily at the shop, which I agreed to.

    Late 2024, I started contacting the store via email to request shipment. Justin responded by email, confirming he would look into this case and ship the wine. However, the wine was never shipped, and despite multiple follow-ups via email, online customer feedback form, and phone calls between November and March, I have received no response or update.

    On March 31th, I sent a formal written demand to the store via email, requesting immediate shipment or refund, with a deadline of April 4th, 2025. I received no reply.

    On April 7th, I sent a final email informing the store that if they failed to respond, I would proceed with filing complaints and a credit card dispute. As of today, they remain unresponsive, and the wine has still not been delivered.

    After running all of the measures, I respectfully ask for your engagement to resolve this issue with the Wine World Reserve. The resolution that I am seeking is to have a full refund $359.49 for a product that was never delivered. If required, I can provide all of the evidence about my purchase and conversations. Many thanks for your help.

Wine World Reserve is NOT a BBB Accredited Business.

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