Complaints

This profile includes complaints for Dollar Car Rental's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Dollar Car Rental

  8501 Williams Rd Estero, FL 33928-3325

• 

  Dollar Car Rental

  3535 Ulmerton Rd Clearwater, FL 33762-4212

• 

  Dollar Car Rental

  10991 Terminal Access Rd Fort Myers, FL 33913-8223

• 

  Dollar Car Rental

  6000 Airport Cir Sarasota, FL 34243-2105

• 

  Dollar Car Rental

  28000 Airport Rd Punta Gorda, FL 33982-2453

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/09/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I prepaid through a third party for a rental car from Dollar Car rental at *** for 12/4-12/7/2022. I always waive all options such as CDW/LDW (which are covered by my credit card), prepaid gas, tolls transponders, GPS, etc when renting cars. After returning from my trip, I discovered I was charged an additional $154.87. I contacted Dollar and they said I had agreed to this option but I do not believe that is the case. It is possible that I mistakenly signed in the incorrect place as it had been quite a long wait to get to the counter and I was eager to leave the airport. However, Dollar would not even provide a copy of my signature to prove that I did sign in the wrong place, consenting to this extraneous charge despite several requests.

  Business Response

  Date: 01/10/2023

  BBB CASE#: 18702741
  ***************# *********

  
  
  This correspondence is being sent in response to a query made by ******************** 
  
  Thank you for contacting us. I appreciate the opportunity to review your concerns.
  
  I apologize for any misunderstanding there may have been regarding the Loss Damages Wavier.  After further review of your Signed Rental Agreement, I can confirm that you did accept and signed for the Loss Damage Waiver (LDW) at the counter.When the Loss Damage Waiver is accepted and agreed to per your rental contract,the charge is valid. The rental agreement outlines each estimated charge and if it is a daily fee which we always recommend customers reviewing before leaving the location. 
  
  However, as a onetime gesture of customer service, I have issued a credit in the amount of $139.96 back to the card on your account. Please allow **** business days for processing.
  
  Please know that we take all customer concerns very seriously.

• Initial Complaint

  Date:01/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently booked a rental car from Dollar, confirmation number: K3462229741. I canceled it through their customer service representative over the phone who stated twice I would receive a full refund in **** business days. Dollar deceitfully deducted $50 from the refund amount. I am seeking a refund of the remaining $50 as your website stated I was entitled to a full refund when I booked as did your representative twice.

  Business Response

  Date: 01/20/2023

  Complaint ID: ********

  Res#: K3462229741

   

  Thank you for contacting us. I apologize for any dissatisfaction regarding the cancellation fee. Per the rental terms and conditions there is a cancellation fee for prepaid reservation. However, as a gesture of goodwill I have issued a refund of $50.00 to the credit card that was billed. Please allow up to 7 business days for the refund to post to your account. 

  Please know that we take all customer concerns very seriously and I want to thank you for allowing me the opportunity to review this matter. 

• Initial Complaint

  Date:01/09/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a car at ********************** in *************. It took the guy at the service desk FOREVER to complete my contract and he never told us anything about the do's and don'ts on the car. We've rented many cars from other companies and NEVER have I been charged for smoking. This one charged ****** for smoking in the car when we weren't told a thing by him upon renting it. I have sent emails to the company letting them know my displeasure in the charge. I wrote to company I rented from directly and on their ******** page. First off, he should have said something. It was 12:30 in the morning and by the time he was done with our contract, it was close to 1:30 am. Second: ****** is quite excessive to charge for that since it's not permanent damage. I want a full or at least ****** refund from this company!

  Business Response

  Date: 01/20/2023

  Complaint ID: ********

  RR#: 113021252

   

  Thank you for contacting us. We appreciate the opportunity to assist. Please be advised we maintain a 100% non-smoking fleet. A disclosure in your rental agreement (see attached page 2)  states that a cleaning fee will apply if there is evidence of smoking in the rental vehicle. As the vehicle requires extensive detailing to include ionization before it can rented again, we respectfully decline your request for a refund. 

  Please know that we take all customer concerns very seriously and I want to thank you for allowing me the opportunity to review this matter. 

• Initial Complaint

  Date:01/06/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dollar Car Rental has a cancellation policy in place. Cancellation within 24 hrs of booking will receive a full refund of prepaid fees. I prepaid $101.96. I canceled my reservation prior to 24 hr ***** They gave me a refund of $51.96, $50 shy of a full refund.

  Business Response

  Date: 01/16/2023

  Complaint ID: ********
  Res#: K3602697073

  This correspondence is being sent in response to a query made by *************************. Thank you for allowing us the opportunity to review your concerns. 

  We apologize for any inconvenience caused regarding your prepaid reservation. Upon receipt of your inquiry, we immediately began an investigation into this matter. However, there are no specific details included in your inquiry such as your reservation number or the location in which your booking was made. By using your email address, we were able to locate a past reservation under confirmation K3602697073; however, this reservation was scheduled for 01/16/23 - 01/19/23 and the billing does not equate to the billing amount indicated in your inquiry. We have been unable to locate another reservation using your email address or name. Please confirm the reservation you are contacting us about so that we may further assist. 

  Customer Answer

  Date: 01/17/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:01/06/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Thank you for reviewing this.Date of Transaction: 7/12/2022 Transaction Posted to Credit Card Account: 7/13/2022 Amount Paid to Dollar: $1909.31 Dollar was to Provide us a Rental Car that was Contracted for $1909.31 Dollar Processed a Final Payment that was $730.71 Over the Contracted Rate We have Paid Dollar in Full and the continue to send statements and have passed this on to ********************************** a debt collector.After reading through the reviews here and on other sites there is a history with Dollar Rent A Car. The understaffed agent at the Rental Counter simply made a mistake by adding options to the rental that were verbally declined. I am giving Dollar the benefit of the doubt that it was unintentional. I would like Dollar, ***** and ****************************** to consider the matter closed and discontinue future contact.Below is the last letter sent to Dollar and ******************************.Sincerely,************************* November 23, 2022 Dollar Rent A Car *************************************************** Media ***************** DBA ********************************************************************************************************************** To whom it may concern,I have made every effort to explain that $730.71 was an overcharge. The experience with the rental at Dollar was not a good one, but it fails in comparison to the continued mistreatment after.************************* Included Documentation: ****************************** Letter Dated 11/16/2022, Dollar Rent A Car Letter Dated 11/09/2022, Letter to Dollar Car Rental Dated 07/19/2022, Kyak/Priceline.com Rental Contract Booked 03/04/2022, **** of America Letter Dated 07/16/2022, **** of America Letter Dated 08/09/2022

  Business Response

  Date: 01/09/2023

  Complaint ID: ********

  RR#: 595028324

   

  Thank you for contacting us. A review of your attached signed rental agreement indicates your acceptance of the Loss Damage Waiver (LDW) and Premium ************************** (PERS). This resulted in your total amount due as $1132.30. Due to your chargeback of $730.71, ***** did not receive payment which resulted in the amount being sent to collections with *********************************. The balance of $730.71 is correct and valid. 

  Customer Answer

  Date: 01/10/2023

   
  Complaint: 18692759
  
  I am rejecting this response because:

  Per my letter dated July 19,2022, all additional coverages were declined in person with the Dollar representative. The Dollar counter was severely understaffed and the representative simply made a mistake. The alternative is a blatant act of tacking on additional fees that they thought might go unnoticed.

  The copy of the contract shows that a couple of boxes that were verbally declined were checked by the Dollar representative with no endorsement near them from me.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 01/20/2023

  Complaint ID: ********
  ******************** RR#: 595028324

  This correspondence is being sent in response to ************************** 

  While we understand our previous response was not the desired outcome, we must advise that our decision and response remain unchanged. We are unable to substantiate a verbal conversation between customers and our agents at the rental counter; therefore, our decision is based on the rental contract. Customers are encourage to review the terms of this documentation before departing the rental facility to address any concerns or questions they may have. We hope you will respect our position on this matter as we consider it having been fully addressed and this matter closed. Further requests to revisit this matter will not be considered.

• Initial Complaint

  Date:01/06/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We booked a car with Dollar Rent a Car in ****. When we arrived, they said that they had no cars, even though we had reserved a car. We took an Uber to the hotel and cut the trip short due to the fact that we could not get a car. We took an Uber ******************* and incurred flight change fees as well for cutting the trip short. Dollar said that they would reimburse us for the Uber and we did not even ask for reimbursement for the flight change fees nor any additional amount for the inconvenience of having to change our trip. When we called Dollar to request our reimbursement as promised, they refused to reimburse our Uber fees. Not only did they ruin our vacation, they also took no responsibility for their mistakes as a business. We felt that they didn't care about us as customers whatsoever. We are requesting now a $200 to reimburse us for Uber + $100 to reimburse us for the flight change.

  Business Response

  Date: 01/09/2023

  Complaint ID: ********

  Res#: K3363245595

   

  Thank you for contacting us. We appreciate the opportunity to assist. Please accept my sincere apology that there was no vehicle available for your reservation. Although our reservation system is designed to provide a vehicle at the time and place requested, situations can sometimes develop that prevent us from honoring a reservation. Normally our inventory of vehicles is more than enough to meet confirmed reservations; however, on occasion, customers do not return vehicles as expected, and the resulting shortages cannot be overcome immediately.

  Please provide the Uber receipts that show dates (the charge for $52.18 does show the date but doesn't show addresses) and pick up and drop off addresses. We will review for reimbursement of your out of pocket expense. A reimbursement for your flight change cannot be refunded. 

  Customer Answer

  Date: 01/13/2023

  Dear Dollar Rent a Car,

  Thank you for your offer to reimburse us for UBER Travel due to the fact that a car was not available for our trip to ****, ** 

  I have attached, as .pdfs, two receipts for the Uber Travel that shows travel dates and location, per your request.  

  The two receipts total:  $178.85  

  A reimbursement check can be sent to 

  ******************; and please call me at ************ for the address to send the check to. 

  Thank you! 
  

  Best Wishes, 

  ***************************** and ******************;

   

   

   

• Initial Complaint

  Date:01/04/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dollar Car Rental - ************* Airport Location - 12/24/22 thru 1/2/23 Paid $571.37 via charges on 12/24/22 for intermediate size vehicle I waited 1 1/2hrs for a car that I reserved on said date and was given 2021 ******* Elantra with driver side damages, filthy inside and out with a pungent smell inside. Along with undercarriage damage due to a sound when right turns were made. I immediately reported it to customer service at the 800 number one hour after pickup. No compensation nor resolutions offered to address the issues at that time. On 1/2/23, I went outside to discover the left from tire was on a flat. Called customer service again, and they refused to send a tow truck to change or switch out the vehicle unless I prepay $75. I refused due to the vehicle having previous damages. I had to call and pay AAA to change the tire to the spare donut in the trunk.This vehicle should have been inoperable with the pre-exisiting damages, and it should not have been rented. But due to low inventory and customers with reservations and not vehicles to rent, they rented it. It was a safety issue for me and my family. This company is fraudulently charging fees, renting inoperable vehicles, and conducting business NOT IN GOOD FAITH! I am demanding a partial refund to the charges ran on my credit card. They refuse to address the issues and work in good faith. They do not have a good business acumen.

  Business Response

  Date: 01/05/2023

  Complaint ID: ********

  RR#: 115971380

   

  Thank you for contacting us. The condition of the vehicle you received is a concern to us, and I apologize for the inconvenience you experienced.  We always want to provide quality vehicles to our customers and we appreciate you letting us know of your experience. As a gesture of apology I have issued a refund for two days of your rental as well as the tire charge. The refund is $173.23. Please allow up to 7 business days for the refund to post to your account. 

  Please know that we take all customer concerns very seriously and I want to thank you for allowing me the opportunity to review this matter. 

• Initial Complaint

  Date:01/03/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reserved a vehicle for 12/19-12/30 back in March 2022. When we arrived after traveling for 22 hours, I waited in line for 1.5 hours just to be told they had no vehicles left. I had two small children and my parents waiting for me this entire time in the rain (outdoor airport). We were staying 2.5 hrs from the rental location as well and had no way to get there. I was then explained by an employee (who told this to EVERYONE else not receiving their rental) that they would reimburse cabs and hotels for that evening. At this time it was late and no cabs, Ubers or Lyfts were running. We and several other families were stranded at an outdoor airport. I eventually was able to find someone and offer $100 cash to take us to a hotel that we were able to book for the evening.Upon returning the next morning they all the sudden had plenty of rentals, I got a car but asked about being reimbursed and was told "I know nothing about that and cannot do that.....".I was also told if I paid for the gas fill-up it would drop off upon returning the rental if returned full which it was however the it was not removed and I was charged $94 after filling up. Anyways, 3 days later after getting the vehicle it broke down, I had to get a tow truck and get a different vehicle. So at this point we lost 1.5 days of our vacation due to the rental company and am out almost $900 additional (I paid almost $1700 total for the rental).When I got home I reported this to customer service that offered me a $50 gift certificate for Dollar rent a car and asked for my receipt for the gas. I didn't ask for anything outside of the addition charges I was forced to pay since my rental wasn't available. And they told me they would cover this anyways. So not only did they lie to me and not cover those additional charges, they charged me for filling up the car when it was already full of gas (lie #2) on top of not even having my reservation. Disappointed in my experience and their lack of resolution/caring.

  Business Response

  Date: 01/12/2023

  Complaint ID: ********
  ******************** RR#: 114306242

  This correspondence is being sent in response to a query made by *********************. Thank you for allowing us the opportunity to review your concerns. 

  We apologize for any inconvenience caused to you when you arrived to our branch at the ************ and our agents were unable to secure your reservation with a vehicle on the date reserved. Although our reservation system is designed to provide a vehicle at the time and place requested, situations can sometimes develop that prevent us from honoring a reservation.  As a service oriented company, we rely on customer feedback to help us maintain and improve our service performance standards.  The information you have provided is very important to us, since it tells us how our various locations are doing and where improvements are needed. Contrary to the poor impression this experience has left with you, this is certainly not representative of the high quality of service we strive to give our customers. Rest assured, your concerns have been shared with appropriate management for their review and corrective action where deemed necessary.

  With the above in mind, we have processed a credit of $245.27 off of your final invoice. This amount includes a refund of the Fuel Purchase Option as well as 2 rental day. Though processed today, please allow up to 5-7 business days for the credited amount to show on your billing statement. Unfortunately, we are unable to refund for charges which were paid for in cash as we require a date and time stamped receipt on file for any credits made outside of the rental invoice. We apologize for any inconvenience this may have caused. 

  Customer Answer

  Date: 01/12/2023

   
  Complaint: 18677710
  
  I am rejecting this response because it's unacceptable. I want the entire $884.32 that I had to spend extra because of Dollar rental. I was told by Dollar rental employees this would be paid for. WHY ARE YOU NOT HONORING THAT? You caused my children and elderly parents to have to sit in the rain for hours after traveling ~24 hours with no place to stay and no way to get there. Can you imagine how terrible and stressful that was? We thought we were going to be stranded for hours more at an outdoor airport and we were for hours because of Dollar Rental. I had to find a hotel room at the last minute and bribe someone to get there. When I finally get a car, it dies three days later. You cost me almost $900 extra and 1.5 days of my vacation and caused my family a lot of emotional distress. You first offer me a $50 gift certificate and now a little bit of money which is also refunding the gas which SHOULD BE REFUNDED ANYWAYS. Not only is this unacceptable but a huge slap in the face. If you want to make this right, repay the $884.32 that your employees said they would cover AND now return 20% of my rental. 
  
  Sincerely,
  
  *********************

  Business Response

  Date: 01/20/2023

  Complaint ID: ********
  ******************** RR#: 114306242

  
  This is in response to *********************. Thank you for allowing us the opportunity to revisit your concerns. 

  
  We apologize for any inconvenience; however, as previously advised we have processed a credit of $245.27 off of your final invoice. This amount includes a refund of the Fuel Purchase Option as well as 2 rental day. Unfortunately, we must continue to respectfully decline additional compensation as it is not warranted. We ask that you understand our position in this matter as we have thoroughly addressed this matter. Thank you again for allowing me to assist. 

   

  Kind Regards, 

• Initial Complaint

  Date:01/03/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a car via Expedia/Dollar for pick up on 12/26 at the *****************- I infatically repeated that I wanted zero additional charges from what I booked through Expedia - I expected to pay $567.31 I was charged additional monies for the loss damage waiver without my consent This is the second incident with Dollar rental car where the counter person charged monies outside of what was agreed upon. This company provides bait and switch actions Please see my receipt of what I was expecting to pay vs what I was charged I tried to speak w someone at dollar customer service with no success

  Business Response

  Date: 01/06/2023

  Complaint ID: ********
  ******************** RR#: 116867612

  This correspondence is being sent in response to a query made by ***********************. Thank you for allowing us the opportunity to review your concerns. 

  We apologize for any misunderstanding regarding the additional charges billed for the Loss Damage Waiver (LDW) on your recent rental. Our records show that these services were accepted and signed for at the time of rental.  As such, the benefits of these services were extended for the duration of your rental.  As these charges were outlined on the rental contract, which was signed, they are considered valid and a refund not warranted. Please find a copy of your Signed Rental Agreement (SRA) attached.It is the customers responsibility to review the terms of this documentation, which a printed copy is provided in the rental sleeve, before departing the facility.

  However, as a one-time gesture of goodwill, we have processed a refund of 1/2 of the LDW  in the amount of $99.17. Though processed today, please allow up to 5-7 business days for the refunded amount to be reflected on your billing statement. This timeline is not determined by Dollar, but by your financial institution.

• Initial Complaint

  Date:01/03/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I prepaid for my car rental 6/8/22 for our family vacation to ******, ** (12/26 - 1/1). I prepaid the amount of $469.02. On my receipt it says my estimated charges will be $150.60. When I checked my credit car statement I was charged $495.17. When I called to get information about this, they told me I accepted a charge of $41.99 daily. I declined all other charges offered according to the company. In my mind, I would not accept that charge as I declined all additional upsales given I have auto insurance that carries over to rentals. When I called, I was given zero support. The woman said there was nothing she could do because I signed the contract, which I do not remember signing that charge. The agreement that was emailed to me does not show the breakdown of signatures and no sales representative went through each specific charge with me. I asked the representative to reach out to the specific sales person who checked me in. Mind you, I had been traveling all day with three children (carrying a carseat, pushing a stroller, 2 luggage pieces, three carryons) through a large airport. Dollar Rental was chaotic - not enough rentals, angry customers, long lines making them apt to rush through agreement statements or click an insurance policy I did not want. They did not even have the correct car available for me and didn't realize it until they went out to the lot to get our van which was then exchanged for a small SUV. I want a reimbursement and to pay the fair expected amount of what I was told on June 8th.

  Business Response

  Date: 01/06/2023

  Complaint ID: ********
  ******************** RR#: 116810960

  This correspondence is being sent in response to a query made by ***********************. Thank you for allowing us the opportunity to review your concerns. 

  We apologize for any misunderstanding regarding the additional charges billed for the Loss Damage Waiver (LDW) on your recent rental. Our records show that these services were accepted and signed for at the time of rental.  As such, the benefits of these services were extended for the duration of your rental.  As these charges were outlined on the rental contract, which was signed, they are considered valid and a refund not warranted. Please find a copy of your Signed Rental Agreement (SRA) attached.It is the customers responsibility to review the terms of this documentation, which a printed copy is provided in the rental sleeve, before departing the facility.

  Though the charges are valid, our records show our **************** team provided a credit as a gesture of goodwill. The refund of $317.28 was processed on 01/05/23 and will take up to 5-7 business days to show on your billing statement. 

  Customer Answer

  Date: 01/07/2023

   
  Complaint: 18674887
  
  I am rejecting this response because: on the last phone call we had. The company verified the last page of the document was not signed. They also admitted that this contract is signed on an electronic pad. You check boxes without seeing the full document. When I asked for the agreement there are no initials next to the box. Every other service was denied. In all of my life of renting cars never have I accepted this coverage. Past practice is the biggest indicator of future behavior 

  .

  
  Sincerely,
  
  ***********************

  Business Response

  Date: 01/10/2023

  Complaint ID: ********
  Dollar RR#: 116810960

   

  I apologize for any misunderstanding. However, page 7 of your rental agreement was signed, therefore I am unsure why you were told it was not signed. The refund for LDW was processed by our **************** team as a gesture of goodwill and will post to your account within 7 days of 01/05/2023. 

  Please be assured we will continue to work with our teams by providing the necessary training. We appreciate you sharing your feedback with us.