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Business Profile

Garden Supply

Expert Gardener

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Garden Supply.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/19/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased Expert Gardener *********** Grass Seed online from *********** on September 8, 2024. The product has a 1 year from date of purchase guarantee that reads as follows: "Our guarantee is our promise that you'll be fully satisfied with the quality of every Expert Gardener product. If for any reason you aren't happy, we'll replace it or return your money - whichever you prefer. All you need to do is return the empty packaging. It's that simple. Guaranteed. Guaranteed within 1 year of the date of purchase.'I purchased two (2) bags at $14.96 ea x 2 = $29.92. When I called today and explained my grass situation, they connected me to ***********, who told me I needed to go to the store. However, the ******* store team lead at store ***** would not help me so I asked for the actual manager (which is who I initially asked for when this person came over); this team lead comes back and states that the manager says, "No," she will not honor the guarantee (I never spoke directly to ******* ****, the actual store manager). Expert Gardener is also sold on ******, which has 30 day returns, while ******* has 90 day returns, it seems that Expert Gardener should be the one to honor its own 1 year satisfaction guarantee.

Expert Gardener is NOT a BBB Accredited Business.

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