Complaints
This profile includes complaints for BrandsMart USA's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 345 total complaints in the last 3 years.
- 123 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/20/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We purchased a dish washer in June, the technician car installed it on July 5th, after the installation the dish washer kept popping errors codes. I started to notice the bottom of my kitchen sink is leaking really bad, water is everywhere. We did not have this problem before they came to install the product. The product is not working and water everywhere under the sink. We contacted the the business barely anyone is picking up the phone.
Business Response
Date: 07/20/2022
In regards to BBB ********************************* you for opportunity to respond to the customers complaint.
We apologize for the issue. At this time we have escalated the issue to **************** in the ********* location to contact the customer. We apologize again for the issue with the item, **************** will rectify the issue.
Any further questions or concerns, please direct them to my attention.
Yours truly,
***************************
VP of Customer Operations
********************** ******
Customer Answer
Date: 07/21/2022
Complaint: 17593147
I am rejecting this response because: store manager called and said they would handle the issue however I have not heard back from an action. He promised to call back with an action but he did not. Im still waiting to get this resolved.
Sincerely,
***************Business Response
Date: 07/22/2022
In regards to BBB Case # ********
Thank you for the opportunity to respond to the customers complaint.
We have been notified that the customer was contacted yesterday and has a service appointment scheduled today.
Any further questions or concerns, please direct them to my attention.
Yours truly,
Phil Lieberman
VP of Customer Operations
********************** ******
Customer Answer
Date: 10/06/2022
Complaint: 17593147
I am rejecting this response because:In July they came and exchanged to a new one, the new one work for about two weeks, I waited to have my plumber to come check just make sure my water system isn't the problem. My plumber confirmed that there is not any issue with the system, because of the time frame, I was not able to return the dishwasher. I have another technician to check the dishwasher, come to find out they ************* properly.
Sincerely,
***************Business Response
Date: 10/06/2022
In regards to BBB ********************************* you for the opportunity to respond to the customers complaint.
We apologize for the issue. We have contacted the customer and a positive resolution has been achieved.
Any further questions or concerns, please direct them to my attention.
Yours truly,
***********************;
VP of Customer Operations
********************** ******
Customer Answer
Date: 10/06/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************
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