Complaints

This profile includes complaints for BrandsMart USA's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  BrandsMart USA

  3200 SW 42nd St Fort Lauderdale, FL 33312-6813

  
• 

  BrandsMart USA

  821 SW Natura Blvd Deerfield Beach, FL 33441-3201

  
• 

  BrandsMart USA

  16051 S Dixie Hwy Miami, FL 33157-1888

  
• 

  BrandsMart USA

  4320 NW 167th St Miami, FL 33054-6002

  
• 

  BrandsMart USA

  5000 Motors Industrial Way Doraville, GA 30360

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/11/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a massage chair online on 12/2/2024 order #******** for $2342.99 I received an email that the chair will be delivered 12/11/2024 between 8.30-11.30 AM I took off from work and stayed home all day waiting for the chair that never arrived I called customer service and after spending lots of time on the phone, I was told that they actually do not even have this massage chair How can they sell and take my money for something that they dont even have. How can they send emails with tracking info for a delivery for a product that they dont even have Im beyond frustrated and had extreme inconvenience and lost of wages because of what they did. Not to mention that they used my money for 2 weeks, when I could have accrued interest on it They offered a full refund, which I have not received yet, but I would request that they pay for my inconvenience, list wage, and interest lost

  

  Business Response

  Date: 12/22/2024

   

  In regard to BBB complaint 22674518

  Thank you for the opportunity to respond to the customers complaint. 

  We apologize for the issue and have already issued a refund back to the customers method of payment. 

  Any further questions or concerns, please direct them to my attention. 

  
  Yours truly,
  

  ***** ******
  Manager Customer Operations
  ********************** U.S.A. 

• Initial Complaint

  Date:12/09/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased 2 Microwaves in August 2024. Each with Mail in Rebate of $60 . Followed process as told to me by sales person to receive mail in rebate . Submitted rebate in August 2024 . I have not yet received rebate and when I contacted microwave company about rebate they stated mail in rebate was already mailed and the other rebate was denied.Misleading Customers on pricing and improper sales tactics from both brandsmart and ******* microwave company.

  

  Business Response

  Date: 12/22/2024

   

  In regard to BBB complaint 22659980

  Thank you for the opportunity to respond to the customers complaint. 

  We apologize for the issue, we and have already issued a refund for the 2nd rebate back to the customers method of payment. 

  Any further questions or concerns, please direct them to my attention. 
  
  

  Yours truly,

  ***** ******
  Manager Customer Operations
  ********************** U.S.A. 

  Customer Answer

  Date: 01/02/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:12/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a tv on December 3 during a cyber Monday promotion. The order was confirmed and I was called for a scheduled delivery on Friday, December 6. Thursday evening, December 5 I was called and told the delivery way cancelled and the item was out of stock. The representative then told me I would be given the newer model for the same cost. Today on Friday December 6 the order was cancelled and I was told I would have to place a new order and pay the higher price. I would have purchased from another retailer if I had known the hassle I would go through, but now all of the sales are over and Im not able to buy the same tv at the lower price.

  

  Business Response

  Date: 12/17/2024

   

  In regard to BBB complaint 22652210

  Thank you for the opportunity to respond to the customers complaint. 

  We apologize for the issue, we have already contacted the customer and have offered them a solution. 

  Any further questions or concerns, please direct them to my attention. 

  
  
  Yours truly,

  ***** ******
  Manager Customer Operations
  ********************** U.S.A. 

  Customer Answer

  Date: 12/17/2024

   
  Complaint: 22652210
  
  I am rejecting this response because:
  
  

  I received a call stating they would now allow me to purchase the newer model of the tv and they would credit the difference to match the cyber Monday sale. However, when I go online to purchase the newer model of the TV it says out of stock online. I cant help but think they are just trying to drag this so I will give up. 
  

  
  Sincerely,
  
  ******* *****

  

  Business Response

  Date: 12/24/2024

   

  In regard to BBB complaint 22652210

  Thank you for the opportunity to respond to the customers complaint. 

  We apologize for this issue, we see that the new model is in stock and available to be purchased on our website at this time.  

  We have left a few messages with solutions to the customer. 

  Any further questions or concerns, please direct them to my attention,

  
  Yours truly,
  

  ***** ******
  Manager Customer Operations
  ********************** U.S.A. 

• Initial Complaint

  Date:12/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased over $3500 worth of furniture from the store. Upon receipt, the back of the couch has a rip. I've tried to report it numerous times and was told, they would file a claim. No one is responding and no resolution has been reached. The company has not attempted to fix it. The couch that was damaged cost $680.

  

  Business Response

  Date: 12/13/2024

   

  In regard to BBB complaint 22634997

  Thank you for the opportunity to respond to the customers complaint. 

  We apologize for the issue, we have contacted the customer and was able to offer them an exchange on this unit. 

  We are waiting for the customer to contact us back as soon as they are back in town to schedule the exchange. 

  Any further questions or concerns, please direct them to my attention. 

  
  Yours truly,
  

  ***** ******
  Manager Customer Operations
  ********************** U.S.A. 

• Initial Complaint

  Date:12/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an outdoor umbrella online, I received it and went to install the umbrella and notice it was broken. I went to the store to return the item and also asked for my money back for shipping, they basically told me sorry I am SH out of luck, that is not the way to treat a customer, they could have given me a strong credit, not my fault that the umbrella was cheap garbage. I want a full refund for my shipping charges.

  

  Business Response

  Date: 12/09/2024

   

  In regard to BBB complaint 22625285

  Thank you for the opportunity to respond to the customers complaint. 

  We apologize for the issue and have already issued a refund back to the customers ****** account. 
  

  Any further questions or concerns, please direct them to my attention. 

  
  Yours truly,

  ***** ******
  Manager Customer Operations
  ********************** U.S.A. 

   

• Initial Complaint

  Date:11/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Beats Fit Pro headphone set from Brandsmart because I lost my headphones. My headphones were found hours later, and I returned the newly purchased headphones hours later for a refund. The manager (**** ******) asked if I had the packaging of the box and I informed him that I did not. I informed him that the serial number for the headphones would match the receipt. The manager must not have liked my reply because he informed me that he would take 20 percent off the price, and I informed him that I just purchased the headphones a few hours before. Then, he became more defensive and informed me that he, as the manager, had the authority not to offer a refund at all. I informed the manager that I would make a complaint and seek to resolve this matter at a higher level. I believe that he lacked professionalism, and his customer service was selective in customers since other customers were returning items with open boxes without retaliatory behavior. I seek a refund for my purchase and request that Mr. ****** be retrained to give good customer service without retaliation.

  

  Business Response

  Date: 12/04/2024

   

  In regard to BBB complaint 22615017

  Thank you for the opportunity to respond to the customers complaint. 

  We apologize for the issue, We regret to inform that we cannot accept returns on Apple/Beats headphones without their packaging. 

  We apologize for any inconvenience this may cause. 

  Any further questions or concerns, please direct them to my attention. 

  
  Yours truly,

  ***** ******
  Manager Customer Operations
  ********************** U.S.A. 

• Initial Complaint

  Date:11/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Premium Beverage freezer on 02/04/24 which still has the manufacturer warranty. However the freezer is not getting cold only blowing hot air i have made several attempts to get the freezer repaired i spoke to a gentleman he said he couldn't get anyone out to fix it it would be replaced this been 3 weeks ago to this day and still getting the run around i do have a 4 year warranty on this beverage freezer as well if I have all this warranty why is it so hard to get my freezer either repaired or a new one?

  

  Business Response

  Date: 12/04/2024

   

  In regard to BBB complaint 22612077

  Thank you for the opportunity to respond to the customers complaint. 

  We apologize for the issue, we have already contacted the customer and have issued an exchange on this unit for them. 

  Any further questions or concerns, please direct them to my attention. 

  
  Yours truly,

   

  ***** ******

  Manager Customer Operations

  ********************** U.S.A. 

• Initial Complaint

  Date:11/25/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a double wall oven from them in June of this year. Since it was installed I have had nothing but issues. I am a ***** and use the oven daily. the doors will come ajar mid use and the exterior gets so hot that you burn yourself. The service department is an absolute joke, all they do is send emails to managers that are never answered. They also refuse to let you speak to a manager as they say there are none on duty. After having a technician come and diagnosed the problem over a month ago I called 11/18/2024 to see what was going on. I was told my service appointment would be the following day and to expect a phone call that evening with a time. I never received a call but waited at my home all day, no one ever showed. The following day I call again and am told that a technician was at my hom and knocked but there was no answer, which is a blatant lie as I live in a gated community where access is only granted with my permission. The service department has sent 3 emails now with no response. I call again today and am told that not all the parts are in. All they do is take your money and give you the run around. This company does not stand behind its products.

  

  Business Response

  Date: 12/09/2024

   

  In regard to BBB complaint 22604282

  Thank you for the opportunity to respond to the customers complaint. 

  We apologize for the issue our service managers are working on this issue the customer and the manufacture. 

  Unfortunately the manufacture denied our request for a return authorization on this unit, we are currently still waiting for the parts so that we may complete this repair for the customer. 

  Any further questions or concerns, please direct them to my attention. 

   

  Yours truly,

  ***** ******
  Manager Customer Operations
  ********************** U.S.A. 

   

  Customer Answer

  Date: 12/09/2024

  Still have not heard back from any managers

  Customer Answer

  Date: 12/09/2024

   
  Complaint: 22604282
  
  Still have not heard back from any managers.
  
  Sincerely,
  
  ******* *****

  

  Business Response

  Date: 12/17/2024

   

  In regard to BBB complaint 22604282

  Thank you for the opportunity to respond to the customers complaint. 

  We apologize for the issue, We were able to get the manufacture to approve an exchange on this unit for the customer. 

  We have already contacted the customer and left them a message to contact us back or visit one of our locations for an exchange. 

  Any further questions or concerns, please direct them to my attention. 
  

   

  
  Yours truly,

   

  ***** ******

  Manager Customer Operations

  ********************** U.S.A. 

  Customer Answer

  Date: 03/10/2025

   
  Complaint: 22604282
  
  I have previously filed a complaint on this matter, which i thought was resolved as I was granted a replacement. I went into the *************** store to order a replacement on December 26, 2024. I was told a 5 week wait as it was special order. 5 weeks has turned into 10 and I am still without an oven. I try calling and all they do is transfer me from one department to the next.
  
  Sincerely,
  
  ******* *****

  

  Business Response

  Date: 03/17/2025

   

  
  In regard to BBB complaint 22604282
  Thank you for the opportunity to respond to the customers complaint.
  We apologize for the issue again, our store management is trying to contact the customer and have left a few messages. 
  We do have the replacement unit in stock and are waiting for the customer for a delivery date. 
  Any further questions or concerns, please direct them to my attention. 
  
  
  Yours truly,
  
  ***** ******
  Manager Customer Operations
  ********************** U.S.A. 

  Customer Answer

  Date: 03/19/2025

   
  Complaint: 22604282
  
  I am rejecting this response because:

   I was on the phone three times last week with brandsmart. The last call I was informed that I need to have the oven uninstalled before they will deliver the new one. I have paid once to have the broken oven that they have sent me installed already. Now I am expected to pay to have it uninstalled and then pay again to have it reinstalled. There is no way that I can uninstall an oven that took 3 grown men to install due to how heavy this oven is. The last time I spoke with someone at brandsmart I was told a manager would call me back that they were in a meeting. That was Thursday last week. It is now almost a week later and I still haven't heard from that manager. It is unacceptable that I have to pay 3 times to have an oven installed and uninstalled. The new oven i selected is also less expensive then the oven that I have already paid in full and I am not being credited the difference.
  
  Sincerely,
  
  ******* *****

  

  Business Response

  Date: 04/01/2025

   

  In regard to BBB complaint 22604282

  Thank you for the opportunity to respond to the customers complaint. 

  We apologize for the issue, we have contacted this customer and have taken care of this issue for them. 

  Any further questions or concerns, please direct them to my attention. 
  

  
  Yours truly,
  

  ***** ******
  Manager Customer Operations
  ********************** U.S.A. 

  Customer Answer

  Date: 04/07/2025

   
  Complaint: 22604282
  
  I am rejecting this response because:

  ***** was very helpful and I had high hopes that this would finally be resolved unfortunately that is not the case. We had made arrangements that the oven would be picked up, delivered and the new one reinstalled. I had the appointment scheduled for today. I just received a phone call from the installation company that brandsmart would not or did not pull the oven from them to collect. Also last week they attempted to deliver the oven to my home when I was out of state even though I had called once again and told the lady the arrangements and they they were not delivering the oven. She assured me she would cancel the delivery but she failed to do so. 
  
  Sincerely,
  
  ******* *****

  

  Business Response

  Date: 04/15/2025

   

  
  In regard to BBB complaint 22604282 

  Thank you for the opportunity to respond to the customers complaint. 

  We see that the new unit was delivered and installed for the customer on 04/10/2025 by Tri county installations. 

  Any further questions or concerns, please direct them to my attention. 

  
  Yours truly,
  

  ***** ******
  Manager Customer Operations
  ********************** U.S.A. 

  Customer Answer

  Date: 04/15/2025

  Hello, the oven was installed and there are no issues. I just need to know if I will be credited the difference in the price I originally paid. 

  Thank you

  Customer Answer

  Date: 04/16/2025

   
  Complaint: 22604282
  
  

  Hello, the oven was installed and there are no issues. I just need to know if I will be credited the difference in the price I originally paid. 

  Thank you

  
  Sincerely,
  
  ******* *****

  

  Business Response

  Date: 04/18/2025

   

  
  In regard to BBB complaint 22604282

  Thank you for the opportunity to respond to the customers complaint. 

  We apologize for the issue, we see that a refund of $166.91 was issued back to the customer's ******************** credit card. 

  Any further questions or concerns, please direct them to my attention. 
  

  
  Yours truly,

  ***** ******
  Manager Customer Operations
  ********************** U.S.A. 

  Customer Answer

  Date: 04/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:11/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased TV on line in the amount of $493.00 and I got delivery on November ******* driver open the box to check for any damages and checked the TV and also checked the screen by connecting and all was good . On November ******* professional TV installer installed the TV and when he connected the TV no picture the screen turned on with lines there is no damage to the screen or TV so I called Brands Mart customer service and I was told to send pictures which I did I got email reply saying the TV is damaged which is not the case I sent them an another email to send a representative to inspect the TV as there is no damage to the TV and if they can proof that I damaged the TV I will take the responsibility but they never replied I have no picture on the TV and they are not responding I am either looking for replacement or refund at this point I am completely ignored and getting no response from Brands Mart.

  

  Business Response

  Date: 12/03/2024

   

  In regard to BBB complaint 22594770

  Thank you for the opportunity to respond to the customers complaint. 

  We apologize for the issue, we have contacted the customer and was able to assist them with an exchange. 

  Customer is schedule for 12/09/2024 for an exchange on this television. 

  Any further questions or concerns, please direct them to my attention,
  

   

  Yours truly,
  

  ***** ******
  Manager Customer Operations
  ********************** U.S.A. 

• Initial Complaint

  Date:11/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a refrigerator, with the extended warranty. The week before the warranty expired, the refeigerator started leaking water from the ice machine. The tech came out & found there was also ice in the back & the freezer's ice machine wasn't functional. (I thought my husband turned it off) He said it needed 3 parts & would come back once they're in. A week later, I find out he never ordered the parts. A few weeks later, he comes back & said "they" didn't send all the ********** can only install the parts they send. He said he couldn't do anything more & I would have to call to put in a new ticket to get the rest fixed. Whatever he did that day didn't fix any of the issues, so I still need the entire unit fixed. They had to do a recall ticket (which took 5 phone calls because they were fighting over who will now pay for the service). Finally, the recall is approved & they send him back out to access the unit. He no shows, but then comes the next morning & confirms all 3 parts are still needed & nothing is fixed. Then, 3 days later to learn he didn't order the parts yet again. A few days later, I have all 3 parts on my *********** waiting for them to come in. Three weeks have now passed. Last week, I received a text saying I was on the schedule. I didn't understand that, since I had called that same day & knew the parts were not in. No one showed up, which I am told is because the parts weren't there, but in this process, it closed out the ticket! So, then I had to have it reopened, but the parts were not attached to the new ticket. Finally, someone agrees to copy them over from my previous ticket. Fine. 2 phone calls later, I find out only only 2 parts were transfered over! This upsets me. I am told someone will call me back, once they speak to the tech & confirm I actually need the additional part. No one calls. Now, they will not answer my calls at all. They pick up and just put it on hold. I sat on hold for 30 minutes without being greeted today.

  

  Business Response

  Date: 12/02/2024

   

  In regard to BBB complaint 22592230

  Thank you for the opportunity to respond to the customers complaint. 

  We apologize for the issue, *********** managers were in contact with the customer and have confirmed that this unit was repaired up to the manufacture standards.

  Any further questions or concerns, please direct them to my attention. 

  
  Yours truly,

  ***** ******
  Manager Customer Operations
  ********************** U.S.A. 

  Customer Answer

  Date: 12/02/2024

  Since I submitted the complaint, they did send a technician to the house to repair the refrigerator. There is still a block of ice in the back, so I am not certain if that part is fixed or not, but the ice maker in the freezer is now working and the ice maker on the door is no longer leaking. Someone from Brandsmart called me today to see if everything was repaired properly. I assume they were notified of my complaint and it sparked them to suddenly care, so thank you! At any rate, I told them about the ice block and they told me to call if it doesn't melt. ????? Lol I will do that and hopefully no further action will be needed. 

  Customer Answer

  Date: 12/03/2024

   
  Better Business Bureau:
  
  Since I submitted the complaint, they did send a technician to the house to repair the refrigerator. There is still a block of ice in the back, so I am not certain if that part is fixed or not, but the ice maker in the freezer is now working and the ice maker on the door is no longer leaking. Someone from Brandsmart called me today to see if everything was repaired properly. I assume they were notified of my complaint and it sparked them to suddenly care, so thank you! At any rate, I told them about the ice block and they told me to call if it doesn't melt. ????? Lol I will do that and hopefully no further action will be needed.
  
  Sincerely,
  
  ******** ********

  Customer Answer

  Date: 12/03/2024

  They did, in fact come out, and I spoke to someone at Brandsmart about that. I told them the ice maker issues were fixed, but there was still a block of ice in the back of the refrigerator. I was upstairs on a medical zoom call, when the tech arrived, so I did not know if he chipped away the ice block or not. I asked my husband about it last night and he said the entire panel was replaced, so this is a new piece of ice forming. I do not know why this is happening with the new part, but it is. The tech told me previously that this is NOT factory standards, so Brandsmart's reply is not true. The refrigerator has only been partially fixed. Picture attached. 

  

  Business Response

  Date: 12/13/2024

   

  In regard to BBB complaint 22592230

  Thank you for the opportunity to respond to the customers complaint. 

  We apologize for the issue, our service managers are in contact with the customer and have ordered more parts for them. 

  Unfortunately this unit wasn't qualified for an exchange by the warranty company.  

  Any further questions or concerns, please direct them to my attention. 
  
  Yours truly,
  ***** ******
  Manager Customer Operations
  ********************** U.S.A. 

   

  Customer Answer

  Date: 03/14/2025

   
  Complaint: 22592230
  
  Is there a way I can reopen the pre ious complaint? I dropped it because Brandsmart was fixing the issue. But now they have stopped again and the original issue is still outstanding. What am I supposed to do? I have been dealing with this for ao long. I need help. Please.
  
  
  Sincerely,
  
  ******** ********

  

  Business Response

  Date: 03/21/2025

   

  In regard to BBB complaint 22592230

  Thank you for the opportunity to respond to the customers complaint. 

  We apologize for this issue, This repair was completed up to the manufacture standards in December 2024. Unfortunately this unit is currently out of warranty for us to assist the customer with a repair. 

  Any further questions or concerns, please direct them to my attention. 

  
  Yours truly,
  

  ***** ******
  Manager Customer Operations
  ********************** U.S.A.