Reviews
This profile includes reviews for BrandsMart USA's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 122 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromBruce S
Date: 09/11/2023
1 starBruce S
Date: 09/11/2023
The absolute worst company I have ever experienced Non Responsive.Never again.Even if desperate Try a Bosch Refrigerator if you want aggravation **************
BrandsMart USA
Date: 09/15/2023
Dear *********************,
Thank you for shopping at BrandsMart USA and for this review. I do understand that our service department was out the other day to look at the refrigerator. If you still need assistance, please contact us at *******************************************************************************.
Review fromRodrigo G
Date: 09/08/2023
1 starRodrigo G
Date: 09/08/2023
If I could I would give it 0 stars, the worst store I've ever shopped in to date, I bought a sofa, paid for delivery but they changed the dates 3 times, they didn't notify me about the change of dates and when I called they kept going to several attendants, terrible after-sales service . I will never buy again and I will not recommend.BrandsMart USA
Date: 09/10/2023
Dear ***************************,
Thank you for shopping at BrandsMart USA and for reaching out to us about the problem you are having. Please contact us at customer-**************************************** with your contact information so that we may have this looked into.
Review fromJavier G
Date: 09/05/2023
1 starJavier G
Date: 09/05/2023
Today I had a delivery driver, **** *******, for an appliance that was in an extreme rush and said he was running late. Refused to wait the five minutes for my building's service elevator to be available and said he would just drop off my appliance in the building's loading dock. Was very aggressive and threatening, trying to force me to sign the delivery paper work without my being able to inspect my appliance first. In addition to the delivery and behavior being unacceptable and hostile, he did not even attempt to pick up the old dishwasher, another service for which I paid for. When I called the BrandsMart's customer service department, the manager there told me I would need to pay for another pick up since this pick up was not completed. Ridiculous to even think that a customer who received such bad service should ALSO have to pay for a repeat due to their delivery employee not completing their job. I had to call several more times between 11A and 4P before finally getting a hold of a manager who was supposed to have called me since I initially reported this incident in the morning. The delivery manager, **** *****, was very dismissive and did not seem to believe what I was telling him happened this morning. He said the delivery driver told him that the service elevator was not reserved when I reserved it myself last Friday and there are several building staff that can confirm this in addition to serving as witness to the delivery driver's aggressive and threatening behavior. This delivery was mishandled from beginning to end and the lack of accountability for mistreatment of customers seems to extended from the front live delivery drivers to the management staff.BrandsMart USA
Date: 09/06/2023
Dear *****************************,
Thank you for shopping at BrandsMart USA and for bringing this to our attention. We have this being looked into by the logistics company. Please accept our apologizes for the inconvenience that you experienced in receiving your delivery. If you need further assistance, please contact us at *******************************************************************************
Review fromMurad A
Date: 08/29/2023
1 starMurad A
Date: 08/29/2023
Problem with delivery. Problem with product. Manger selling the own productsBrandsMart USA
Date: 08/30/2023
In regards to BBB review 430114
Thank you for bringing his to our attention. We have emailed the Management in the store location for investigation. We apologize for the issue and appreciate your patience.
Yours truly,
Team Brandsmart ******
Review fromLUIS B
Date: 08/27/2023
1 starLUIS B
Date: 08/27/2023
Really bad customer service. They were rude and misstreated my parents, 72 and 73 years old. Store manager, *********************** was extremely rude and helpless. I wont ever recomend anyone to buy anything at Brandsmart in the dadeland area.BrandsMart USA
Date: 08/29/2023
We apologize for the issue. The **************** team will be contacting the customer with a resolution. Thank you for bringing this to our attention.
Yours truly,
Team Brandsmart ******
Review fromConnie S
Date: 08/14/2023
1 starConnie S
Date: 08/14/2023
I have been waiting for a repair on my refrigerator. Since July 13. Every time a tech. Comes out the day they need to order another part. I have a 18 month old baby I need my refrigerator. I need to get a replacement. They are saying they ordered the part which takes 5 to 7 days. Every time they order a part it takes 2 or 3 weeks for a technician to come out.BrandsMart USA
Date: 08/15/2023
We apologize for the issue. We have escalated the issue to our ****************** team for assistance. They will contact the customer as soon as possible with an update. We apologize again for the issue.
Team Brandsmart ******
Review fromDeborah D
Date: 07/12/2023
1 starDeborah D
Date: 07/12/2023
7 month roku tv no volume. Went to customer service today, if that's want you want to call IT!!! July 12,2023 noon.... Just calling as I see it, the female to busy chewy her gum, no eye contact, she's making it very clear not to bother her, LAME SERVICE!!!I've spent $$$$ buying at brandsmart, I handed her my receipt,cause she can't find my number in her system, it's on my receipt.. She still can't find me in the SYSTEM..She handed me a number to call for repair for me to pay for, it's $100. Tv... She could care less.. I BROUGHT 2 TV'S 7 MONTHS AGO !!! THE BEDROOM TV HAS NO VOLUME I HAVE TO UNPLUG EVERY MORNING AND RESET TO HAVE VOLUME. I'VE CALLED I'VE GOT CASE NUMBER ,, LOL LO L BRANDSMART HAS BECOME A JOKE, SAD THERE LACK OF CUSTOMER SERVICE.. I'M DONE!!!!BrandsMart USA
Date: 07/13/2023
Dear *************************,
Thank you for shopping at BrandsMart USA and for opportunity to assist you. The Philips TV's you purchased have a 12-month parts and labor warranty on them. Since the one TV is in need of service, please bring it to the store location. The item will be sent to our main service department for repair. Since it is under warranty there are no charges as long as it is carried in.
In case you need it the invoice number is 1306772.
Sincerely,
BrandsMart USA Customer Relations Team
Review fromDave E
Date: 06/28/2023
1 starDave E
Date: 06/28/2023
Relentless spammers. I did not want to give my email address or phone number to the sales associate when I bought an appliance there, because I knew they would start spamming. However, I needed to make sure I got warranty information, a receipt, etc. So I gave them an email address I use just for these purposes.Sure enough, they force you to opt-in (although you don't) and I went back to this email address six weeks later and have dozens of emails - sent EVERY DAY. Every day they send you an email about some new bogus deal.NEVER let BrandSmart have your main email address or phone number, if you can avoid it. They will force you to opt-in (which is illegal).BrandsMart USA
Date: 06/29/2023
Dear ***********************,
Thank you for shopping at BrandsMart USA. We apologize for the inconvenience in receiving these emails. We have unsubscribed this email address that you provided. Please allow up to 72 hours for the emails to stop coming to you.
We're sorry to see you go!
You have been removed from the list.Thank you
BrandsMart USA Customer Relations Team
Review fromMarc T
Date: 06/22/2023
1 starMarc T
Date: 06/22/2023
"Beware of this fake warranty"I am deeply dissatisfied because i lost $3850 with the dishonest practices of Brandsmart. Their failure to provide adequate service and honor their promises is nothing short of unethical. I urge anyone considering doing business with either of these companies to proceed with caution and carefully consider your options before making a purchase."Fake warranty promises"Beware they trick you at the time of the delivery their tricks is to deliver older model cheaper model previous model than you paid, double check you invoice if is the exact model and rfrence of thevtv you paid before you leave the store!Mostly with **** model the price is different for 85" 85j or 90j or 95j or 95kBrandsMart USA
Date: 06/23/2023
Dear ****************,
Thank you for shopping at BrandsMart USA and for letting us respond to this review. We do see that you had a claim with the warranty company for the ** that was purchased ok 5/3/22. The warranty company is replacing this defective/damaged ** with a store credit good at BrandsMart USA. Please proceed into the store location and to their customer service department to claim this credit. If you are having a problem with the value of the credit you will need to discuss this with the warranty company.
Thank you
BrandsMart USA Customer Relations Team
Review fromMichael W
Date: 06/17/2023
1 starMichael W
Date: 06/17/2023
0 stars. Terrible terrible customer service. The guys came to put in a new fridge and take away an old one. They said they were unable to get the old one out so I had to leave it here in the living room. After about 2 weeks of dealing with poor service from them to take it out, they finally came today and put in the water line for the new fridge and then were about to leave without taking the old one. They argued that they didnt have the paperwork to take it away. I called the day before to confirm with them that theyd be taking the old one and putting the water line in. The owner of the place also called a few days earlier to confirm as well. They ended up not taking it and just walked out. I am livid. This is the worst customer service I have ever experienced.BrandsMart USA
Date: 06/19/2023
Dear *****************************,
Thank you for the opportunity to respond to this review. We are unable to locate the invoice number to look into this for you. Please email us at ************************************************* with the invoice number or contact information so we may look into this for you.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.