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Business Profile

Parking Garage Equipment

Gold coast Parking Systems

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Parking Garage Equipment.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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  • Initial Complaint

    Date:06/06/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 04/06/2023 around 3:30 PM, my wife visited the ********** building. During her visit, she left our ***, a Porsche Cayenne, with the valet for approximately ***** minutes. Unfortunately, the valet parked the car in a location where it was vulnerable to potential damage, as it was not a designated parking spot but rather an area where two cars were squeezed together. Her car was hit by another car, and get the damage you can see on attached photo. Regrettably, my wife did not notice any damage when she picked up the *** since the impact occurred on the lower part of the bumper, specifically the right fog light.We did not use the vehicle after this incident.The following morning, I discovered the damage to my vehicle. It was not extensive, consisting of a broken fog light frame and some minor bumper damage. Concerned about the incident, I immediately contacted the building management. Initially, they assured me that they would review the surveillance videos to determine what had occurred. I was hopeful that this investigation would shed light on the situation. However, the building management informed me that they were unable to locate the recordings and clarified that they had no affiliation with the parking company. I went to the property and spoke with the parking supervisor. Unfortunately, he denied any involvement or responsibility for the damage. Nonetheless, he showed me the exact location where he had parked my car, confirming my suspicion that someone attempting a wide turn while entering the garage had collided with my right bumper. It is important to note that my car was parked in front of another vehicle and not in a designated parking spot.I sent an email to Gold Coast Parking Services, and a representative called me. They assured me that they would review the surveillance videos and conduct an investigation into the incident. However, despite their initial assurance, they never contacted me back.

Gold coast Parking Systems is NOT a BBB Accredited Business.

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