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Business Profile

Air Conditioning Contractors

Reliable Air Conditioning Services of South Florida Inc.
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Reliable Air Conditioning Services of South Florida Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Reliable Air Conditioning Services of South Florida Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:08/13/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We had Reliable AC do a significant amount of work over the past year and paid them approximately $23,000. Most of the work was satisfactory, and when the job was incomplete, they eventually fixed the problem. Their last, most recent job was a new AC unit installed for upstairs around March 2022 that made a lot of noise and did not cool. The first time we notified them, they claimed that is just how it was supposed to be. The temperature would not go below 77 degrees and they came back again and said the compressor was "bad". They replaced the compressor and charged us $1563 for replacement and repair. The warranty states "10 year warranty on all parts and one year on parts and labor". When we questioned why there is any charge for a new unit that never worked properly, they cut the charge in half. It still should be under warranty and seems unfair that we have to pay extra for a new unit that never worked.

      Business Response

      Date: 08/13/2022

      Thank you for contacting. We were unable to view the loaded receipts. Please try uploading the copy of the receipts again, along with copies of any payments, and photo of the indoor and outdoor (outdoor if easily accessible ) air conditioning serial numbers. They serial number are located on the big stickers on air handler and condenser. 

      Customer Answer

      Date: 08/15/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. It turns out that this was the wrong Reliable AC Services. I resubmitted my complaint with the correct business located in *************. 

      Sincerely,

      *****************************

    Reliable Air Conditioning Services of South Florida Inc. is BBB Accredited.

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