We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Towing Company

Barbers Auto Service Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • Jonathan K

    Date: 11/27/2024

    I recently brought one of my cars in for an oil change. 4 hours after I dropped it off, I got a call from Lucky stating that the drain plug was stuck, and after working on it for 3 hours trying to get it out, they determined it would not come out and the whole oil pan would need to be replaced and quoted my $750 for it. He said it was because the last shop who did an oil change overtightened the drain plug, so I contacted them to see if they would do the repair since they were responsible. They said "no problem", so I brought it in to them and they were horrified by what they saw. The drain plug was stripped and there were fresh scratches all over the oil pan and it was severely dented. It was clear that in the 3 hours of trying to remove the drain plug, Barbers damaged the plug and the oil pan severely, which is why the oil pan needed to be replaced. I called Lucky and he was extremely rude saying "there wasn't any damage to the oil pan, there's no way we did that". Throughout the conversation, he changed his story several times, finally telling me that the oil pan was already damaged. What was it, was it not damaged when I picked the car up, or was it already damaged when I brought it in? Couldn't get a straight answer from him, he just started shouting that he's not going to give away a free oil pan and that I can't prove they are the ones that damaged it. I decided to go in and talk to him in person, but he wasn't there when I arrived, so I spoke to one of the mechanics who remembered working on the car. He said there was never any damage to the oil pan, so it must have been the next shop to look at it that did it. However, the next shop called me back as soon as the car was on the lift to show me the damage, there's no way they did it. Overall, these guys are liars and don't take responsibility. It's sad to see there's others out there that have had similar experiences lately.

Barbers Auto Service Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.