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Business Profile

Air Conditioning Contractors

A.C. Goodier, Air Conditioning & Refrigeration

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Air Conditioning Contractors.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/01/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The business took over A.C. Goodier and in ***** ** in Palm Coast
    The tech they sent out spent 5 minutes determining the cause of the AC sutting down was the thermostat module, he (Michael) did not have the spare part and suggested I purchase it myself.
    He did not fix the usit but said I owed $125 for diagnostic charge and said to call the office and did not provide me a bill.
    I called and the office person Casey, said To fix the problem tomorrow it would be $375 plus the $125 a total of $$500. I said I would try to get the part myself and she said she would deduct the amount if I did to call her back
    I found the part and called and she said the tech Mike would be there. the next day Wednesday November 22. We showed up the part did not fix the problem and he did some wiring and said the problem was a bunched up wire.
    I spoke to an AC tech who said that would not cause the AC to turn off so I think the tech ran up my bill on purpose.
    The office person Casey said someone would send a check for $175 to make the total charge $325 but I never received the check.

    Customer Answer

    Date: 12/05/2023

    They finally sent me the refund check for $175 they promised to send.

A.C. Goodier, Air Conditioning & Refrigeration is NOT a BBB Accredited Business.

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