Reviews

Review Details

• Review fromLynda W

  Date: 05/08/2024

  1 star

  Lynda W

  Date: 05/08/2024

  I have used climate control for 35 years and have always enjoyed wonderful serviceuntil 2 years ago. ***** the owner has retired New people have been added to the front. The company has expanded to do mostly commercial and does not take care of the home owners as they once did. Recently I had them put in a new unit. It did not work properly from the beginning. They charged me $150 to come out and vacuum up water leaking that tripped it off even though its under warranty. This is the last straw. After decades I am switching.

  Climate Control Heating & Air Conditioning

  Date: 05/09/2024

  We are truly appreciative of all the business ***************** has given Climate Control Heating and Air Conditioning through the years and she is accurate in her statements as being a long term customer. We were unaware of her disappointment with our company and could be partially because we have only completed (2) service calls on the new unit we installed for her July of 2023. The two service calls we provided were for minor things: an adjustment was needed for the fan speed right after the install and two months later we found a burnt terminal on the run capacitor and had to replace. These are very basic items and capacitors are like like bulbs and can go at anytime. The other times we have been out were for her maintenance appointments. ***************** was charged $150.00 for the diagnostic fee and was provided service on two of her units. We cleared a drain line on the unit installed July of 2023 and diagnosed her other Lennox unit with a leaking evaporator coil. She is correct in the fact she was charged for the call. HOWEVER she was credited back the $150.00 to her credit card and this should be known and stated, not leading readers to believe we did not credit her back. ***************** called into our office extremely upset at the staff a week after the service was provided and did not want to discuss the situation. Even when we told her we would credit her back the money she still continued to be upset over the phone resulting in her hanging up on twice. As a long term valued customer we did call her back trying to explain the situation in hopes to resolve this. ***************** did get ALL her money back and had both units repaired and checked out at NO charge, we are unsure as a company how else to better serve the customer that we truly are grateful for. We have nothing but kind words for ***************** and wish her the best. We just wish she would have gave us the opportunity to explain the situation and why the technician charged her to diagnose her out of warranty Lennox unit. The end result was we did clear the drain, diagnose the other unit all at NO charge. We as a company do our best in servicing all our customers to the best of our ability. Each day we try and schedule as many calls as possible but with the labor shortage our industry faces we can only do so much a day. Her description of our company expanding to commercial is false, our business model has never changed. We have always provided service to both residential and commercial accounts. If anything we have actually grown our service department to better serve all our customers.

• Review fromLinda H

  Date: 02/24/2023

  2 stars

  Linda H

  Date: 02/24/2023

  Climate Control has serviced our condo, St. Kitt’s in Daytona Beach Shores, adequately for years. However, when we bought a complete HVAC system two years ago, they removed our previously purchased advanced thermostat, replacing it with a basic model, charging to reinstall an upgrade!
  CC came out in our absence to evaluate and restore the damage done by the hurricane. I was pleased to know the system had been fully serviced and was operable.
  CC called me in Atlanta to schedule a routine service appointment a couple of months ago—and told we would be coming in Feb, we set an appt. for Feb. 24, 2023. After waiting past the time they were to arrive, I learned that they weren’t coming; their insurance had ceased to cover us as we were on the 5th floor of a building. I planned accordingly to change the filter myself, as I had often done, and find a replacement HVAC service in good order.
  However—changing the filter was now precluded because the back panel of the furnace was bolted over the lip of the access panel—requiring the removal of that panel and its multiple screws. I don’t know whether this blockage was done carelessly or intentionally—but I expected remediation of this mistake—their new insurance arrangement or not.
  They were remiss in their failure to notify me of the cancellation of my appointment. The receptionist claimed they called all condo buildings—improbable, in our case, because we were without a manager for some weeks after Christmas and our present manager knows nothing about it. In any event, I made the appointment directly and most certainly should have been notified. Not correcting their mistake is unprofessional.
  If considering to engage this outfit, I would most certainly consider whether this company behaves appropriately in relation to its clients—and whether its work is reliable. On the basis of my experience, I would not recommend it. Dr. Linda L ******

  Climate Control Heating & Air Conditioning

  Date: 02/28/2023

  Mrs. ****** is accurate on the fact we are no longer servicing condominiums over 3 stories tall due to insurance purposes. We did inform the condominium manager and this is the first of hearing there was a change in management. Our email was sent to the original manager to aware them of this new policy change and that Climate Control would no longer be able to provide service for the St. Kitt's condo starting February 1st. We have been in business since 1983 and we were very upset with not being able to service our condo customers in the future. If we had been informed there was a management switch we could have provided this information to the proper being. Unfortunately we have dealt with either Angela, Bo or Dale for over 10 years and would have never expected there to be a change with all three positions at the condo.
  We installed a new system for them on October 14, 2019 (over three years ago). On our proposal it stated the thermostat that we proposed to install with the new equipment. If the customer wanted to use their current thermostat we should have been notified as we informed the customer on the proposal of the T6 thermostat being installed. We have the documentation if needed to prove our case that this was not a surprise to the customer. There is no documentation of this even being an issue at the time with the customer rather than they requested an upgraded thermostat (PRO8000) after the install was completed. We then installed the upgraded thermostat per their request, at an agreed (discounted rate) of $200.00.
  We did go out to the customers condo after the hurricanes on October 3, 2022, per their request, to put the unit back on the stand. We only charged a one hour rate of $150.00 to perform this task. The hurricane winds blew the unit off the stand.
  Mrs. ****** was frustrated with our company because she believes we had an appointment scheduled with her. We have everything documented in our computer system and this appointment was simply not inputted on our schedule. The last maintenance we completed on her system was February of 2022. After the maintenance agreements go over 6 months of being over due we no longer contact the customer and wait for them to contact us. This means our last effort of a call contact would have been sometime in August. Mrs. ****** says we called her a few months ago, which would have put us in late December. It could be a simple mistake on Mrs. Hubert's behalf but there was never an appointment scheduled for this so called appointment she is referring to. The last maintenance and filter change we performed on her unit was February of 2022. It is a shame after all the good things our company has done for her has been overshadowed by a simple mistake. I hope she can remember how thankful she was when got right out to her condo after the hurricanes to resolve an issue for her in her absence.