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Business Profile

Bank

EverBank

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for EverBank's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

EverBank has 34 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • EverBank

      8100 Nations Way Jacksonville, FL 32256

    • EverBank

      8211 Cypress Plaza Dr Ste 103, Jacksonville, FL 32256

    • EverBank

      501 Riverside Ave Jacksonville, FL 32202-4934

    • TIAA Bank

      6929 E Greenway Pkwy Ste 120 Scottsdale, AZ 85254-2170

    • EverBank Financial Corp.

      202 North Harbor City Blvd. ste 100 Melbourne, FL 32953

    Customer Review Ratings

    1.14/5 stars

    Average of 36 Customer Reviews

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    Review Details

    • Review fromSPYRIDON S

      Date: 10/18/2024

      1 star
      Have been a customer with ********************** for a minimum of 8 years. Did a few **outgoing** ACH transfers during 10/2024, all within the daily allowed $ limits etc. Then all of a sudden they locked my account for vague "investigation" "security reasons". I am allowed to do **inbound** ACH but not **outbound**. They are completely unclear what the issue is and how long it will take to resolve. Asked them to CLOSE my account and just WIRE me all the funds. They are refusing to do that as well. They should have no doubt that they have permanently lost me as a customer. I don't think you can trust them unless you can spare thousand of dollars becoming inaccessible without explanation and without resolution timeframe. Don't know what their problem is, nor care to know. I just know that this has never happened to me before in the last 25 years that I have been doing online banking.
    • Review fromRon C

      Date: 10/05/2024

      1 star
      Froze my savings account after 5 months without any problems, for no reason whatsoever. Could not login, email to unlock did not work. Called customer service, wasted half hour. They finally told me that there was "suspicious activity", but no detail. Said they could call me back in 48 business hours, and that unlocking decision was up to reviewer. Really? This is my money, you are talking to me, there is no recent activity in the account, and that is the best you can do? I managed to transfer my remaining balance to my brokerage so my balance is now $0. I will not trust them with my money again. High rates do not mean much if your account is randomly and inexplicably locked.
    • Review fromJeff O

      Date: 09/26/2024

      1 star
      Worst customer service ever. They locked my account for days, and twice told me they will call me back and never do. After repeated calls, they asked me detailed questions about my account, including why I am sending money to my girlfriend and detailed questions about her, and even her sister! I’m an Accountant, I did nothing wrong, and yet they closed my account for no valid reason! Unbelievable!!! STAY AWAY!!!
    • Review fromDhira C

      Date: 09/08/2024

      1 star
      Poor service, so poor that I will close account with **********************. No secure email. Since they split from ****, no secure email, but I spend an hour searching, thinking I was missing something. You have to call if your question is not in FAQ. I called, and was told "10 minute wait" - not bad, but the system does not allow you to wait! You have to be called back, which I cannot do. So, call was cut off. No option to wait. I called more several times to get agent. No luck. Then, I got agent who sent me to right agent. Agent had to research my question. After 30 minutes on call, as I was trying to get the details of how to solve my problem, the call cut off! Did agent call me back? NO. Did I want to spend another hour on phone maze, explaining to new agent? No. So I found an email for everbank, and asked my question, Sent it 4 times, still no response. It is week later and hours later, and still no help. They have advertised how great their revised banking is, but they have made it so you cannot communicate in certain ways (saves money on staff I guess). None of my other banks have this limitation. Even my smallest bank has secure messaging. Without secure messaging, Everbank has wasted hours of my time so far.
    • Review fromMatthew S

      Date: 05/31/2024

      1 star
      Horrible bank, please read this before considering banking with them. They flagged me for fraud against MYSELF, and now hang up the phone when I call them to fix their own error. I wanted to close my account and wanted the funds immediately. So I tried to zelle the funds from my OWN account to an external account that I ALSO OWN. They contacted me, said I cant do that. I apologized, cancelled the transaction and submitted a wire. Then about a week later the bank I was sending the money too (***** Fargo) contacts me saying I lost access to mobile banking and zelle. Apparently even though I confirmed with Everbank that It was me sending the funds and it was NOT fraudulent activity, they submitted it as fraud and got me banned from Zelle, now I call ***** Fargo and Zelle and they keep saying the only institution that can close out this claim is Everbank. Yet I keep calling them and explaining the situation, and they HANG UP on me. Yea, an issue that their own incompetence created, and now they have the nerve to hang up on me instead of resolving it like professionals.So now I cant use zelle, a service Ive relied on for years because of Everbank incompetence and poor customer service. Also **********************, ***** Fargo submitted a response to your investigation, so thats all you need to close it out.This whole experience with Everbank has been nothing short of a nightmare.
    • Review fromStephen H

      Date: 05/19/2024

      1 star
      Im in a dispute with this Bank. I closed my accounts and was informed on May 1st that I would receive my refund of $4600 in seven to ten business days. As of May 13th, I was told my account was still under review and have not received my refund. I was told in so many words, not to call them and that they would reach out to me perhaps that sane day. Its now three business days later, no call, no email, no refund. Unbelievably poor customer service.*******************************,*********, ** *****
    • Review fromKC C

      Date: 05/02/2024

      2 stars
      I am done waiting. I wish TIAA never sold out to EverBank. Managing my CDs has become a nightmare. I have call EVERY TIME a cd matures, and because I ladder a bunch of CDs... that's every month and sometimes a couple times a month. They no longer offer where I can add more funds, so there goes treating it like a high yield savings account. They make you listen to long drawn out confirmation statements. I've kept holding out for them to get their website up and running because I have been a die hard TIAA CREF customer...but I can't take the inconvenience of EverBank. I am tired of this. EverBank you lost a long time customer
    • Review fromSue W

      Date: 04/18/2024

      1 star
      This bank is a joke. They withheld money for months due to an inheritance. They wanted a letter on how the funds were to be disbursed. That wasn't good enough. We had to hire a lawyer to draft a letter of disbursement, and to my amazement they still got it wrong. Next, 1 sibling walked into one of their banks to hand them the letter on his disbursement only to be told they couldn't do anything with the letter and it had to be mailed. They handed him a self addressed envelope to be mailed which they claim they never received. After going back and forth for 5 months we finally got our money after jumping through about 100 hoops to get what was *********** us. Stay far away! This site made me pick a star. If it were up to me, this bank would be in the negative.
    • Review fromsophie a

      Date: 04/04/2024

      1 star
      This bank holds our mortgage (not by choice) and so far has gotten our taxes wrong 2 years in a row causing a shortage and an overage respectively. I have had to call and spend countless hours on the phone with them each week to correct the issue; I have even three way called the *********** Tax collector to confirm my taxes yet Everbank is not capable of accurately representing my taxes in my monthly payments. Logic has it that my apartment is appraised at an amount that hasn't changed and the taxes in ** haven't increased yet they increased $8k for the year. This is causing endless frustration and time wasted for me. It doesn't appear that anyone at Everbank is able to get it right, and to this day I am still calling them weekly with no successful resolution.
    • Review fromJohn A

      Date: 03/18/2024

      1 star
      This "bank" is new and they are sort of a bank that was part of TIAA and they are terrible....still do not have their own website and are so bad they never should have been allowed to open up and do business. They are attached to TIAA where so many of us have our 401K and other retirement accounts so we are stuck with this horrible bank....I have been trying to make a wire transfer for two days and they will not send my own money to the account I have told them to send it...it is a law firm but they do not like my reasons for sending money to that law firm so they will not send it.....I am so mad and they have caused me to lose a fortune and this place should be shut down NOW!

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