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Business Profile

Electrical Contractors

Burbank Electric LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/29/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 2/25/25, Burbank Electric came to my house to examine a problem I was having with 4 LED lights. They recommended replacing the lights. I agreed. On 3/7/25, one electrician returned and installed 4 new off-the-shelf LED lights. The total time spent was approximately one hour for the diagnostics and less than an hour to install the new lights. The bill was $655.On reflection, I found that quite high. Based on various websites, the lights look to retail at less than $30 apiece. That leaves the labor costs at over $500. The **** section of **********************'s website says "How do you charge for projects? By the hour, job, etc.?Our prices are determined by the task at hand. Some services may be priced over the phone. However, it is usually best to see the job before giving a price. Technicians will discuss pricing before beginning the job to prevent unexpected surprised."************************************************ asked Mr. ********************** to break down the costs (lights, labor, etc.) on at least 3 occasions. I have not received a response. I want the charges itemized and an explanation of why "technicians didn't discuss pricing before the job".

    Business Response

    Date: 06/03/2025

    Good morning,

    Thank you for reaching out and giving us the opportunity to address and resolve this matter through the Better Business Bureau.

    Please see the breakdown of the charges below:

      *** style="color: black;">2/25: Service fee and 1 hour of labor $285.50
      At this time, we assessed the job and determined that the lights needed to be replaced.       *** style="color: black;">3/7: Service fee, 1 hour of labor, and materials $493.50
      On this visit, we replaced four LED recessed baffle lights.

    This brings the total to $779.00. However, as a courtesy for the return visit required to complete the work, we applied a discount of $114.00, bringing the final total to $665.00.

    I am the new Office Manager for Burbank Electric, and I am happy to assist with any further questions or documentation you may need.

    Thank you again for your time and consideration.

    Thank you, 

Burbank Electric LLC is BBB Accredited.

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