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Business Profile

Freight Forwarding

R&L Carriers

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Freight Forwarding.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/24/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a product from a business for our business. They shipped it via freight R&L Carriers. During the transport R&L damaged the product severely where it was unsellable. I contacted R&L Carriers and they took zero responsibility for the damage. I filed a claim and again R&L failed to take any responsibility for the damage. The claims department informed me it was the manufacturer I needed to contact and not them.

  • Initial Complaint

    Date:08/22/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We were approached by a sales rep from R&L carriers hoping to move our freight for our company. We were told they would honor the freight class used by the carrier we were already using. we agreed to use R&L. We used them for several shipments with the same freight class as promised. We began to see the freight class being change to a higher rate class which more than doubled our rates. I reached out to the same sales rep, via email, that originally assured us this would not happen. He returned the email stating he would look into this. He did not get back with us until we shipped several more shipments with the understanding this would be taking care of. We reached out to him once more via email, he said there was nothing he could do.

    I allege R&L is engaging in deceptive business practices. We have reached out to them several times about this matter but the emails never get returned. We have not paid the invoices for the shipments that the prices were altered. In every email we have sent we state that once the original prices are restored we will send the payment immediately. We want to pay these past due invoices for the original amount, not the adjusted amount. All our unaltered invoices have been paid on time and for the agreed amount.

R&L Carriers is NOT a BBB Accredited Business.

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