Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bk rush break cue the end split and broke during competition match while breaking. I contacted predator because of there lifetime warranty they said because I put new tip on it voided warranty tips for cue shafts don’t last a lifetime they at meant to be changed they also said there was no pad between the vault plate and the tip. I made a video while disassembling tip from broken vault plate and it shows there was a pad . Then they replied it was not gray so void’s warranty. They are in my mind trying to avoid replacing. This stick bk rush break cue is meant to hit a cue ball at a high velocity whit two hard objects meet one another the shaft broke doing the job it was meant to do therefore is a warrant malfunction or defect. Changing tips should not void warranty the tip used is a break tip. Would like refund. But would take replacement. I wasn’t able to upload video to you it didn’t not give that option only pictures.

  Business Response

  Date: 08/28/2024

  Dear ***** **********
  
  Please accept this letter as our response to your letter
  about ***** ******** complaint, assigned ID ********. Predator warrants solely
  to the original purchaser of the product, for as long as he/she may own it,
  that it shall be free from defects in materials and workmanship under normal
  use. This Limited Lifetime Warranty is non-transferable and does not apply to
  asserted defects resulting from: (a) normal wear and tear; (b) modification,
  alteration, misuse, abuse or improper maintenance; and/or (c) damage associated
  with exposure to extreme temperature or humidity.

  
  The front end of our REVO break shaft is made up of the
  Predator V-TEK vault plate, gray R-Break Shield, and seven-layer BK Hybrid Tip.
  Because the shaft cannot be sanded, replacing the tip, and/or the R-Break
  Shield should only be done by an authorized Predator Repair Center equipped
  with the proper tools to protect your REVO shaft. Mr. ******** confirmed
  he had the tip professionally changed; however, we confirmed the repair was through
  a non-authorized cue technician. Our Predator Warranty and Repair Team determined
  the front end of his shaft was altered which caused it to fail. Mr. ********
  also is unable to provide his original proof of purchase by receipt. This is an
  issue that is not covered under the Predator Limited Lifetime Warranty.

  
  Aside, we value our customer experience, and our team remains
  committed to providing exceptional service. As a one-time courtesy we offered
  Mr. ******** a 30% percent discount on a wood shaft, or a 20% discount on a
  REVO Shaft.
  My hope is our response provides clarification with
  resolution. Thank you for giving us the opportunity to address this matter and
  assisting us with bringing this matter to a satisfactory conclusion.
  
  
  Sincerely,
  
  ******* *******,
  *********
  Predator Group
  LLC

  Customer Answer

  Date: 08/29/2024

  
  
  

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

  
  

   Complaint: ********

  
  

  I am rejecting this response because:

  
  

  Regards,

  
  

  ***** ********

  
  

  
  

  
  

  
  
  

  Customer Answer

  Date: 08/29/2024

  Again I am the original purchaser I purchased from CR’s s ports bar/billiards owner is

  I did not modify this cue nor did I abuse my cue. I did change the tip on the cue that is a standard procedure. There  was a pad in place on top of the vault plate it just was not the color gray as what predator group inquired it to be. There stick broke doing what it was designed to do. I feel there are making any argument to argue the warranty agreement to justify there side. There being bias on the bases of the entity in question. I will not except anything but full replacement because they (Predator group) can not prove that there was or was not misuse especially on just the bases that the pad was not gray nor there warrant say I can not use a different pad and tip.

  Customer Answer

  Date: 08/30/2024

  Again I am the original purchaser I purchased from CR’s s ports bar/billiards owner is

  I did not modify this cue nor did I abuse my cue. I did change the tip on the cue that is a standard procedure. There  was a pad in place on top of the vault plate it just was not the color gray as what predator group inquired it to be. There stick broke doing what it was designed to do. I feel there are making any argument to argue the warranty agreement to justify there side. There being bias on the bases of the entity in question. I will not except anything but full replacement because they (Predator group) can not prove that there was or was not misuse especially on just the bases that the pad was not gray nor there warrant say I can not use a different pad and tip.

  Customer Answer

  Date: 09/01/2024

  Purchased in October of 2023

  ***** ********/owner

  Date of incident 08/17/24 out of shooters Billards during tournament in Bloomington mn

  Purchase price 840.00 + tax

  model - BK Rush3 break/jump cue 

   

  Customer Answer

  Date: 09/01/2024

  When purchasing this cue I got no warranty papers for cue just told life time warranty there was never a gray looking pad on this cue at purchase time. This cue was in a glass case shown at CR’s sports bar. There was no box no paperwork just a cue. I would like to why this is and does every come with the warranty agreement as predator group claims. I would like them to present the warrant details as what a customer would get on purchase their cues. I purchased to predator cues from different suppliers and never received it in a box or wrapping nor with the paperwork explaining the details of cue and warranty.

  Customer Answer

  Date: 09/01/2024

  It seems on the map of o authorized dealers is CR’s billards of where I received my cue ***** the owner. Where I also had the tip change at time of purchase. Then I did change it again to another tip several months later till I found the right tip I liked. 

  Customer Answer

  Date: 09/01/2024

  This is of the predator website for authorized dealers and to do work on cues.

  Business Response

  Date: 09/06/2024

  
  Please accept this letter as our response to your letter
  about ***** ******** complaint, assigned ID ********. Contrary to Mr. ********’s
  statement, we provided a detailed response along with accommodation. Again, we
  value our customer experience, and our team remains committed to providing
  exceptional service. As a one-time courtesy we will offer Mr. ******** a 30%
  percent discount on a wood shaft, or a 20% discount on a REVO Shaft. This
  matter has been concluded, and no further communication will be provided
  regarding it. If Mr. ******** has another issue outside of this matter, he is
  free to contact us.
  Thank you for giving us the opportunity to address this
  matter and assisting us with bringing it to a satisfactory conclusion.
  
  
  Sincerely,
  ******* *******,
  *********
  Predator Group
  LLC
  

  Customer Answer

  Date: 09/06/2024

  
  
  

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

  
  

   Complaint: ********

  
  

  I am rejecting this response because:

  
  

  Regards,

  
  

  ***** ********

  
  

  
  

  
  

  
  
  

  Customer Answer

  Date: 09/06/2024

  I’ve shown evidence that I used there dealer bought from there dealer I as the sole own did nothing wrong to void warranty. Predator group has not shown proof against me to support there actions. If you the BBB will not stand up for me and predator group will not honor there warranty then moving forward is a waste of everyone time. It just goes to show where this world is. Customer is no longer right, and warranty don’t mean ****. There is no value or morals to anything anymore. Thanks for your time.

  Business Response

  Date: 09/11/2024

  
  
  We provided a detailed response along with accommodation. Again, we value our customer experience, and our team remains committed to providing exceptional service. As a one-time courtesy we will offer Mr. ******** a 30% percent discount on a wood shaft, or a 20% discount on a REVO Shaft. This matter has been concluded, and no further communication will be provided regarding it. If Mr. ******** has another issue outside of this matter, he is free to contact us.
  Thank you for giving us the opportunity to address this matter and assisting us with bringing it to a satisfactory conclusion.
  
  
  Sincerely,
  ******* *******, *********
  Predator Group LLC
  Attached Files/Do

  Customer Answer

  Date: 09/13/2024

  
  
  

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

  
  

   Complaint: ********

  
  

  I am rejecting this response because:

  
  

  Regards,

  
  

  ***** ********

  
  

  
  

  
  

  
  
  

• Initial Complaint

  Date:07/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a cue for $1500 and received it on June 10th.
  I used it for less than one month and the cue shaft broke during mild play.
  I am happy to send this shaft in for refurbishment if they will send me a replacement first. Otherwise I am out of an item I paid $1500 for, for however long it takes them to review my cue, and if they decide to fix it.

  Business Response

  Date: 07/17/2024

  
  Please accept this letter as our response to your letter
  about ***** ********* complaint, assigned ID ********. We initially received
  communication from Mr. ******* on July 7, 2024, he advised “I was just playing in
  my 9 ball league and my tip completely came off of the shaft, it looked like
  there was just about no glue on it at that point.”  We received another communication from Mr.
  ******* on July 8, 2024, he advised “We were in the middle of a match and a
  seasoned pool player had a kit for repairing cues. He did glue it back together
  for me but it is slightly misaligned.”

  Our Customer Service Team responded to both of Mr. *******’s
  communications with the following message, advising “Predator Warranty and Repair
  will need to physically inspect the shaft to determine how to proceed.”

  As a manufacturer of high-quality billiards products,
  Predator Products (Predator) is committed to the performance and durability of
  its products. Predator warrants solely to the original purchaser of the
  product, for as long as he/she may own it, that it shall be free from defects
  in materials and workmanship under normal use. This Limited Lifetime Warranty
  is non-transferable and does not apply to asserted defects resulting from: (a)
  normal wear and tear; (b) modification, misuse, abuse or improper maintenance;
  and/or (c) damage associated with exposure to extreme temperature or humidity.

  Specifically, our **** carbon composite shafts diameters
  must never be altered. Any sanding, polishing, or abrasive treatment could
  compromise the micro-thin layers of carbon fiber and will immediately void the
  shaft's warranty.
  Unfortunately, we do not issue replacements prior to a physical
  examination. If Mr. ******* would like to proceed with filing a claim for
  warranty, Predator Warranty and Repair will need to physically examine the
  shaft to determine if the product has an issue that is covered under Predator’s
  Limited Lifetime Warranty.

  Thank you for giving us the opportunity to address this matter and
  assisting us with bringing this matter to a satisfactory conclusion.
  
  Sincerely,
  
  ******* ******** *********
  Predator
  Group

• Initial Complaint

  Date:04/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently scent my Pool Cue stick in for Warranty repair because the joint kept coming loose. They faced off the mating surfaces and scent it back. I still have the problem of the joint coming loose. After several E- Mails they have told me there is nothing more they will do for me.They warranty their Cue Sticks for life to the original owner and that is me. All they say is what they did should fix my problem and they won't do anything else even though I have told them I still have the problem. If they cant fix it or refuse to try something else then they should replace it with a new one. I paid around $800 for this Cue Stick and it is defective and they are refusing to do anything more for me

  Business Response

  Date: 04/23/2024

  RE: Complaint ID: ********
  
  Dear ***** **********
  
  Please accept this letter as acknowledgment
  to your Final Notice in reference to Mr. ****** ******** ********* filed on 4/10/2024,
  assigned ID ********. We would like to provide an immediate response in hopes
  of resolving this matter amicably.
  
  Predator’s Limited Lifetime Warranty
  is against manufacturing defects, and our obligation is limited to the repair
  or replacement of any product found to be defective. Claims for warranty involve
  an examination of the product, and if a defect is confirmed, the appropriate repairs
  and replacements will be made under the Limited Lifetime Warranty. If it is
  determined that the asserted defect is not covered under the Limited Lifetime
  Warranty, the original purchaser will be contacted and offered a repair service
  if applicable, or the product will be returned.
  
  Upon researching this matter, normal protocol
  was followed. Mr. ******** pool cue stick was examined by one of our highly
  skilled and trained technicians, and the appropriate repairs were made.  Upon resolution, this matter has been concluded,
  and Mr. ****** was informed of the outcome.  Unfortunately, Mr. ****** has passed *********
  return and exchange policy, therefore his desired resolution for a replacement
  is not an option.
  
  Our team remains committed to
  providing exceptional service, and if Mr. ****** has another issue, he is always
  free to contact us regarding it.
  
  Thank you for giving us the
  opportunity to address this matter and assisting us with bringing this matter
  to a satisfactory conclusion.
  
  
  Sincerely,
  
  ******* *******
  Predator Group
  *********

  Customer Answer

  Date: 04/24/2024

  
  
  

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

  
  

   Complaint: ********

  
  

  I am rejecting this response because: The repair they did, did not fix the problem. My cue is still coming loose at the main joint. This repair was done under warranty so they acknowledge that it was under warranty. Their repair did not fix my problem and they are just saying they tried to fix it and that's all they will do. If they can't fix it then they should replace it. I paid $800.00 for this cue and they are just going to let me be stuck with this defective cue, so what happened to my warranty??
  

  
  

  Regards,

  
  

  ****** ******

  
  

  
  

  
  

  
  
  

  Customer Answer

  Date: 04/24/2024

  The predator group mentions ******** and their return policy. That has nothing to do with this and is the Predator's group attempt to put the blame and or warranty on ********. That is a load. ******** is the store I bought the Cue from. Predator Group provides the warranty. It seems reasonable that if a warranted product that they made an attempt to repair is still defective then they have not fulfilled their warranty, but choose to screw the customer with their defective product. If they can't fix it which they already tried then it should be replaced.

  Business Response

  Date: 04/26/2024

  ***** *** ****
  
  
  RE: Complaint ID: ********
  
  Dear ***** **********
  
  Please accept this letter as response
  to Mr. ****** ******** recent communication. We would like to provide an
  immediate response in hopes of resolving this matter amicably.
  
  Mr. ******** pool cue stick was
  examined by one of our highly skilled and trained technicians, who confirmed
  the appropriate repairs were made.  On
  April 9, 2024, Mr. ****** wrote to us and stated he had “this really big strong
  man at the Pool hall tighten it and it did stay tight.” This is another confirmation
  that the appropriate repairs were made.
  
  Our team remains committed to
  providing exceptional service. Unfortunately, Mr. ****** has passed *********
  return and exchange policy, therefore his desired resolution for a replacement
  is not an option. This matter has been concluded, and no further communication
  will be provided regarding it. If Mr. ****** has another issue different from
  this matter, he is free to contact us.
  
  Thank you for giving us the
  opportunity to address this matter and assist with bringing this matter to a
  satisfactory conclusion.
  
  
  Sincerely,
  
  ******* *******
  Predator Group
  *********

  Customer Answer

  Date: 04/26/2024

  
  
  

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

  
  

   Complaint: ********

  
  

  I am rejecting this response because: Basically they just repeated what they already said. Yes I did have a guy tighten it. He is 6' 4" body builder and weighs about 275 pounds. Everyone at the pool room call him a gorilla. Not your average man at all. No one else could get it tight enough to stay tight. The people in the pool room call this Predator Quick release joint, " the predator quick loose joint. The man I spoke to at ******** said his Predator with the Quick release joint also come loose all the time so he has incorporated tightening it in his pre shot routine. Everyone knows this joint is a problem and Predator proved it when their repair did not fix the problem. So do I have to be a strong man body builder to use their cues?? I was also warned by many others that Predator's customer service sucks. I didn't believe it but now I do. If you can't fix it then you should replace it and stop trying to pass the buck to ********.
  

  
  

  Regards,

  
  

  ****** ******

  
  

  
  

  
  

  
  
  

• Initial Complaint

  Date:02/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bough* a Preda*or Cue in Augus* **** *ha* had a "Life*ime Warran*y." *ha* has now shif*ed *o a "Limi*ed Life*ime Warran*y" (Unsure of when *ha* changed bu* I don'* rec**l i* being "limi*ed" a* *he *ime of purchase). Regardless, *hey claim *o have a life*ime warran*y wi*h no de*ails abou* wha* specific**ly is or isn'* covered under *heir warran*y excep* *ha* *hey review *he produc* and judge whe*her or no* i* will be covered wi*h no oversigh*, from my unders*anding. As for my case, *he spor* wrap *ha* I had on my Preda*or Cue for some reason s*ar*ed de*eriora*ing in*o dus*-like par*icles *his year af*er ge**ing very li**le use over *he las* ** years or so (I jus* recen*ly go* my own house wi*h a pool room and s*ar*ed playing more). I can'* imagine *ha*'s in*ended *o happen *o *ha* wrap over *ime, so I sen* i* *o Preda*or believing i* would be covered under *he "Life*ime Warran*y." *hey even*u**ly emailed me a price of $****** *o replace *he wrap which is when I decided *o c**l *hem *o inquire as *o why i* wasn'* covered under warran*y. *he represen*a*ive explained *ha* *here is a * year warran*y for *he wrap *ha* covers every*hing (I don'* rec**l ever seeing *ha* in *he warran*y online). *hey **so admi**ed *ha* is no* wha* is in*ended/supposed *o happen *o *ha* wrap while a* *he same *ime *elling me *ha* i* was reviewed and denied due *o norm** wear and *ear. I couldn'* make any sense of *ha* and I couldn'* ge* *hem *o make sense of i* ei*her bu* *hey refused *o go in*o de*ail abou* wha* is or isn'* covered under *heir supposed warran*y. *ha* was abou* $***** more was*ed jus* sending i* *o *hem. I refused *o pay for *hem *o re-wrap i* so *hey are sending *he cue back *o me. *here seems *o be a number of issues here *ha* I, unfor*una*ely, don'* have *he answers for. For example: Is *he curren* warran*y *he same wording as when I purchased? If *ha*'s no* in*ended *o happen *o *he spor* wrap, *hen how is i* no* defec*ive? e*c. I feel misled on a number of levels.

  Business Response

  Date: 02/13/2024

  Hello, 

  Please accep* *his le**er as acknowledgmen* *o your Fin**
  No*ice in reference *o **** ******** complain* submi**ed on ********* assigned
  ID ********. **so ex*ending an apology for no* responding *o your ini*i**
  le**er, however we have no record of receip*. *his could po*en*i**ly be due *o
  our new address, curren*ly **** S**isbury Rd. Sui*e #1. Jacksonville, FL ******
  Af*er receiving your Fin** No*ice, we made *he appropria*e changes *o your
  sys*em of record.  Aside, we wan*ed *o
  provide an immedia*e response in hopes of resolving *his ma**er amicably.

  As s*a*ed in your Fin** No*ice, we do believe *his ma**er *o be a resul*
  of misunders*andings which we wan* *o clarify and resolve. Upon reviewing *he
  cus*omer’s s*a*emen* of *he problem, our unders*anding is *ha* *here is
  confusion regarding our Limi*ed Life*ime Warran*y. Af*er being briefed, I
  learned Mr. ****** is seeking a rewrap on a cue, he confirmed was purchased in Augus*
  of ****. However, Mr. ****** has no* provided an origin** proof of purchase. Mr.
  ****** was informed of *he cos* *o rewrap *he cue and we communica*ed shipping
  ins*ruc*ions *hereaf*er.

  I reviewed correspondence be*ween our Cus*omer Service Dep*. and Mr. ****** be*ween *he da*es of ****** – ******** in which I have included *wo
  (*) per*inen* s*a*emen*s of Mr. ******** below.

  Cus*omer’s S*a*emen* of
  *he Problem:
  I bough* a Preda*or Cue in Augus* **** *ha* had
  a "Life*ime Warran*y." *ha* has now shif*ed *o a "Limi*ed
  Life*ime Warran*y" (Unsure of when *ha* changed bu* I don'* rec**l i*
  being "limi*ed" a* *he *ime of purchase). Regardless, *hey claim *o
  have a life*ime warran*y wi*h no de*ails abou* wha* specific**ly is or isn'*
  covered under *heir warran*y excep* *ha* *hey review *he produc* and judge
  whe*her or no* i* will be covered wi*h no oversigh*, from my unders*anding. As
  for my case, *he spor* wrap *ha* I had on my Preda*or Cue for some reason
  s*ar*ed de*eriora*ing in*o dus*-like par*icles *his year af*er ge**ing very
  li**le use over *he las* ** years or so (I jus* recen*ly go* my own house wi*h
  a pool room and s*ar*ed playing more). I can'* imagine *ha*'s in*ended *o
  happen *o *ha* wrap over *ime, so I sen* i* *o Preda*or believing i* would be
  covered under *he "Life*ime Warran*y." *hey even*u**ly emailed me a
  price of $****** *o replace *he wrap which is when I decided *o c**l *hem *o
  inquire as *o why i* wasn'* covered under warran*y. *he represen*a*ive
  explained *ha* *here is a * year warran*y for *he wrap *ha* covers every*hing
  (I don'* rec**l ever seeing *ha* in *he warran*y online). *hey **so admi**ed
  *ha* is no* wha* is in*ended/supposed *o happen *o *ha* wrap while a* *he same
  *ime *elling me *ha* i* was reviewed and denied due *o norm** wear and *ear. I
  couldn'* make any sense of *ha* and I couldn'* ge* *hem *o make sense of i*
  ei*her bu* *hey refused *o go in*o de*ail abou* wha* is or isn'* covered under
  *heir supposed warran*y. *ha* was abou* $***** more was*ed jus* sending i* *o
  *hem. I refused *o pay for *hem *o re-wrap i* so *hey are sending *he cue back
  *o me. *here seems *o be a number of issues here *ha* I, unfor*una*ely, don'*
  have *he answers for. For example: Is *he curren* warran*y *he same wording as
  when I purchased? If *ha*'s no* in*ended *o happen *o *he spor* wrap, *hen how
  is i* no* defec*ive? e*c. I feel misled on a number of levels."
  
  Mr. ******** corresponding s*a*emen*s be*ween 1/*/*0*4 –
  1/**/*0*4 below:
  1. “I’m confused, *ha* message doesn’* explain any*hing *o me. *he grip is from norm** wear and *ear, which should be covered under warran*y, so why are *here prices *here? If wha* you need me *o do is pick a wrap, seeing wha* happens *o *he spor* wrap, *hen I’d have *o go wi*h *he lea*her luxe wrap *his *ime. Please le* me know wha*’s going on wi*h *his because I am no* familiar wi*h *he warran*y process.”

  *. “Ok, here are pic*ures of *he en*ire cue. Le* me know if *hese pic*ures will suffice. So, you can only replace my grip wi*h *he wrap *ha* was on i* origin**ly? For example, I can’* have you ins***l Irish linen or jus* lea*her ins*ead, righ*?  *he only warran*y I’ve seen is *he limi*ed life*ime warran*y which my s*ick was covered under when I bough* i* (which is *he only reason I was willing *o spend *ha* much money on a cue). *he problems wi*h my wrap have no*hing *o do wi*h warpage or abuse which are *he only exclusions I’m aware of for *he warran*y.  How would you like me *o proceed?”

  Mr. ******** communica*ed responses *o us prior *o con*ac*ing *he Be**er
  Business Bureau con*radic* his s*a*emen* of *he problem *o you. Our Limi*ed
  Life*ime Warran*y is and has **ways been agains* manufac*uring defec*s and does
  no* apply *o asser*ed defec*s resul*ing from norm** wear and *ear. Our Limi*ed Life*ime Warran*y is accessible on our websi*e a* h**ps://www.preda*orcues.com/usa/preda*or-warran*y.

  We v**ue our cus*omer experience, and because of *his we are willing *o
  provide a discoun* *o rewrap Mr. ******** cue *o reconcile *his ma**er. Upon receip*
  of his origin** proof of purchase, we are willing *o provide Mr. ****** wi*h a ***
  discoun* on *he price previously quo*ed.

  My hope is our response provides clarifica*ion wi*h resolu*ion. Please
  con*ac* me direc*ly wi*h any ques*ions, concerns, or if any addi*ion** informa*ion is needed
  a* ccoleman@preda*orgroup.com, or (**** *********

  
  
  Respec*fully,
  
  *******
  ******** Par**eg**
  Preda*or
  Group

  Customer Answer

  Date: 02/14/2024

  
  
  

  [*o assis* us in bringing *his ma**er *o a close, you mus* give us a reason why you are rejec*ing *he response. If no reason is received your complain* will be closed Adminis*ra*ively Resolved]

  
  

   Complain*: ********

  
  

  I am rejec*ing *his response because:

  
  

  Regards,

  
  

  **** ******

  
  

  
  

  
  

  
  
  

  Customer Answer

  Date: 02/15/2024

  This is how the BBB operates? Did you look into anything that was said by both parties? How is this acceptable to you? This is outrageous. This is a clear case of deceiving customers by Predator. I will be reaching out to every government official I know to look into this absolute blunder of a resolution.