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Business Profile

Moving Companies

Allen's Moving & Storage, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving Companies.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/30/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction: 9/17/2023 Amount of money paid: **** what nature of dispute is: Relocated and used movers to move my belongings and movers have not returned my belongings, will not return my calls and its been several months. Contract states delivery was supposed to be in October, 2023. It is now going to be December 2023.whether or not business has tried to resolve problem: Business has not tried to resolve problem. They will not return my phone calls.account/order/tracking number: job# y7030654/ ****** # *******/ MC #*******

  • Initial Complaint

    Date:06/08/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This moving company first took possessions of our items on the 2nd of May. The contract we had signed with him gave them 24 days to deliver our items to our new house so that delivery date should have been no later than the 26th of May. On the 23rd of May we were contacted and told that our items were left in the Pacific Northwest. 2 weeks later our items are finally delivered by a man who is clearly drunk stumbling around and most of her items are scratched beyond belief or broken.

    Our agreement with this company was for assembly of all furniture that they had disassembled. When we question the delivery man about being drunk he fled the scene and almost hit me with the truck.

    Business Response

    Date: 06/09/2023

    We received, This Complaint and very sorry about this. The Driver that Agreed to Deliver the Household Goods Has Been Fired. The driver was not a employee for Allens Moving and Storage , He was a Contractor For The Porter Movers, In Seatle WA. And has been reported. We do not condone this, and very sorry this happened.

  • Initial Complaint

    Date:01/17/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Allen's Moving moved me from Florida to Nevada early November. I would like to file a damage claim but I was never given a Bill of Lading. I have reached out to Mr. A**** several times with no response. The claims company will not process my claim without the Bill of Lading. I have all of the other documentation but not that.

Allen's Moving & Storage, Inc. is NOT a BBB Accredited Business.

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