Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/26/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company had the property available to find a renter. They held the property vacant for a month making me loose money and also charged penalties fees for canceling the contract despite the written agreement stipulating otherwise

  

  Business Response

  Date: 02/05/2024

  I am writing in response to the BBB complaint filed by *********************** against our company, Allegiant Management Group. We take all complaints seriously and appreciate the opportunity to address the concerns raised by our former client.
  
  In response to the complaint, we would like to provide a detailed account of the situation and our efforts to resolve the matter.
  
  Contrary to the assertion made in the complaint, the property in question was NOT available for rent due to its condition and the necessary repairs required to make it marketable to potential tenants. At Allegiant Management Group, we uphold high standards for the properties we manage and do not compromise on the quality of our rentals. We believe in offering safe,habitable, and well-maintained homes to our tenants.
  
  Our management agreement with *********************** includes a clear provision in Section 3 that stipulates an additional close-out fee of $259.00 should the landlord choose to terminate the agreement for ANY reason. However,it is important to note that if we have not procured a tenant within 90 days of the property being fully available for rent, the landlord may terminate the agreement with no penalty.
  In this particular case, the property was NOT in a rent-ready state, rendering the 90-day clause inapplicable. We maintained transparent communication with *********************** throughout the process, discussing the required estimates and repairs needed to ensure the property's marketability. We acknowledge that this situation coincided with two major holidays. Nevertheless, our commitment to ensuring the property's marketability remained unwavering, and our actions were guided by our dedication to protecting our client's investment.

  Please note that an email was sent to *********************** on January 25, **** to clarify the situation and explain the validity of the close-out fee, but we did not receive a reply.
  
  Cancellation of Management Agreement and Close-Out Fee Dispute Details:
  

  1. The management agreement, as per Section 3, clearly outlines the provision of a close-out fee of $259.00 if the LANDLORD terminates the agreement for any reason.
  2. The 90-day clause allowing LANDLORD to terminate without a penalty is not applicable in this case since the property was not in a rent-ready state.
  3. The property required additional work to make it marketable, and the management company actively engaged in this process.
  4. The contract was terminated by the LANDLORD on January 3,****, after going under contract on December 14, 2023. (Three Weeks)
  5. The management team performed tasks beyond the usual scope.
  6. The time, effort, and resources invested in preparing the property exceeded the $259 close-out fee, including property integration into our system, maintenance setup, photography, lockbox installation, obtaining repair estimates, and lock changes.
  7. The termination of the contract was sudden and without prior discussion.
  8. Considering the extensive work carried out on behalf of the LANDLORD, the close-out fee, as specified in the contractual agreement,remains applicable.

  Thank you for your attention to this matter, and we appreciate the BBB's role in facilitating communication between consumers and businesses.

  Regards,
  *******************************
  Broker
  Allegiant Management Group

  Customer Answer

  Date: 02/05/2024

   
  Complaint: 21206554
  
  I am rejecting this response because:
  1. The repairs were only suggested and in no way required or necessary to the property being rented. 
  2.No photos were taken from the property. Which shows no intention to fulfill their part of the contract.

  3. The property was ready and available, fully vacated and cleaned. Photos will be provided 

  4. The integration in the system is a standard process and in no case to be billed for. There are standard expenses that all companies are ready to assume. Those are standard business expenses.

  5. The main  reason for the contract termination was the inability and unavailability and most importantly the disorganization of the company. 
  

  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 02/07/2024

  I received the reply outlining the reasons for rejecting our response. I would like to address each of the points thoroughly to ensure there is no misunderstanding:

  While the repairs we suggested may not have been legally mandated, they were necessary to bring the property up to a standard suitable for renting. It's essential to maintain the property's quality and appeal to prospective tenants. Our intention was not to impose unnecessary costs but rather to ensure a satisfactory rental experience for both parties.

  We acknowledge that we did not provide marketing photos of the property, however, we did photograph the propertys condition when we first began managing. The absence of marketing photos does not reflect any intention on our part to neglect our responsibilities under the contract as the property was not ready for marketing photos. Our priority was to address the property's readiness for rental, which required immediate attention.

  Contrary to *******'s assertion, the property was NOT fully ready and available for rental. While it was vacated, ***************** and preparations were still pending. We are prepared to provide additional photographic evidence to support this claim.

  The integration process into the system is indeed a standard procedure, and we understand that it typically does not incur additional charges. However, the circumstances surrounding this contract were not standard. The expenses we incurred were directly related to bringing the property to a rentable condition, which we believe is a reasonable expectation for any property management company.

  We strongly refute the claim that our company is disorganized. We have diligently corresponded with *******, demonstrating our commitment to preparing her property for rental as quickly as possible. Our numerous emails back and forth (approx. 45) and efforts to discuss and address the property's readiness attest to our organizational capabilities.

  Our actions were aimed at fulfilling our obligations under the contract and ensuring the property's readiness for rental. 

  In addition to the points raised, I must bring to your attention a concerning development involving ************'s actions. *********************** has recently taken fraudulent steps to reverse the $500 reserve funds she initially placed in her reserve account with us back in December. It's important to note that this action was taken after we had already settled payments with the locksmith on her behalf and refunded the balance of her money back to her bank account. As a result, *********************** now owes us money. This unauthorized reversal of funds is deeply troubling and raises serious questions about ************'s integrity and willingness to adhere to contractual agreements. We expect this matter to be addressed promptly and in good faith.
  
  Thank you for your attention to this matter.

  *******************************
  Broker
  Allegiant Management Group

   

  Customer Answer

  Date: 02/07/2024

   
  Complaint: 21206554
  
  I am rejecting this response because: 
  Its ironic to refer to contractual agreements when the company doesnt adhere to their own contractual obligations. And integrity goes both ways.  If the company had provided integrity and respected their own obligations and terms we wouldnt be here in the first place 

  
  Sincerely,
  
  ***********************