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Business Profile

Retirement Planning Services

Newport

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retirement Planning Services.

Complaints

This profile includes complaints for Newport's headquarters and its corporate-owned locations. To view all corporate locations, see

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Newport has 20 locations, listed below.

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    Customer Complaints Summary

    • 56 total complaints in the last 3 years.
    • 7 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/09/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My profile in Newportshows a termination date 2/23/24. However, their system also shows me an active employee. Newport did not ask me for a final payroll statement or other supporting documents. They claim my former company has to fix it. Newport gave me a non working phone number to a contact ******************. They told me they started a ticket. They said it could take 3 business days to resolve. Then they said 5 business days. I have the right to withdraw funds, regardless of my former companys attempt to stall or claim admin error.

    • Initial Complaint

      Date:02/09/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I submitted a request on 1/10/2024 for a loan request from my 401 K I was informed to call in so I did an was told my employer could not electronically sign my papers they had to manually sign it. My employer signed manually an I resubmitted my loan paper work 1/16/2024. I was then told that because I put my repayment option as twice a month they were unsure when I wanted to make my loan payments back I have had over a total of 8 calls now repeating the same information to the Newport representative that my pay dates are the 10th and 26 of each month but each time I call back they continue to say that my case is being closed due to not understanding when an how often I want to set my repayment option I spoke with a supervisor on 2/5/2024 she escalated the issue to explain that they need to follow the bi weekly payment that my plan covers. I then called back on 2/8/2024 as I was advised to do by the supervisor an I am still having the same issue. This is very unprofessional it should not take a month for me to be having this problem to a simple question of how often Im repaying my loan. No one is calling me an the issue is not being resolved for me to recieve payment.

    • Initial Complaint

      Date:02/08/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They took half my funds in retirement as their own fee (not a penalty as a total rollover request).They sent me an incorrect 1099-R form but make it impossible to get help.They were difficult to deal with and take steps to limit your ability to rollover your money. If you don't follow the process, you forfeit your retirement funds.

    • Initial Complaint

      Date:01/11/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I just called to pull my 401k I know longer work at the same place. They hang up on you alot. Then was told my 401k was l 18 cents. Then they hung up got someone. Then they said they sent a check out August. I said I never got it. I just want them to cancel the check that wasn't cashed re send my money. And if check wasn't cashed how is my balance at 18 cents..

    • Initial Complaint

      Date:12/08/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Today Dec 8th 2023 i got a second letter in the mail from these guys about my retirement fund. However everytime i call they refuse to talk to me give me details about my account or even let me speak to a supervisor without giving them my FULL social security number. They also screamed at me and hung up after i said i wont give them my ssn over the phone for my own security.This whole situation means i cannot access my money or close my account without risking my own security and they refuse to work with me on this.

    • Initial Complaint

      Date:12/02/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I left TMC transportation in 2015, 2 months ago i received a letter stating that im required to withdraw the funds from that account or the funds would be lost . I then went threw all the information needed to withdraw the funds....it was supposed to be direct deposited in 3-4 installments biweekly...i received the 1st one and never got an update or response to any inquiry...as of now ive missed 2 more deposits as im currently trying to contact with no response, im trying not to pursue legal actions as i have no other choice.

    • Initial Complaint

      Date:11/09/2023

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      It has been impossible to access my retirement account online for the past ten days. The company doesn't know when it will be fixed. They indicate a telephone number to call, but nobody can provide the status of the recent transactions on the account and the current value of the account. In light of the volume of complaint sabout that company, I'm very worried about my Retirement money with them.

      Business Response

      Date: 11/21/2023

      Thank you for forwarding. We have reached out directly to the complainant and the matter has been resolved.

      Customer Answer

      Date: 11/21/2023



      Complaint: ********



      I am rejecting this response because:

      After 21 days, the site is still not working. I was contacted by email and received a phone call but the person could not provide any satisfactory answer specifically: !/ We have no idea when it will be working again and it is impossible to obtain confirmation of transactions 2/ There is no confirmation that the mandatory distributions that will take place in four weeks will happen. It is utterly  unsatisfactory customer service, or the absence they're off.



      Sincerely,



      ****** *****

    • Initial Complaint

      Date:08/03/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I left ***** ******** Bank in July of 2022. Newport Group is used by ***** ******** Bank to provide 401k services. I have been trying to take the funds out of the 401k fund as I am no longer employed with ***** ******** Bank. Newport Group has been extremely unprofessional and predatory.

      The value of my 401k has been decreasing while they delay responding to my request. They asked me to fill out multiple forms to withdraw the funds, and I still have not heard back from them. This company is deceptive and malicious. I need my money now!

      Business Response

      Date: 08/22/2023

      Thank you for forwarding. We have reached out directly to the complainant and the matter has been resolved.

      Customer Answer

      Date: 08/23/2023



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.




      Sincerely,



      ***** ******

    • Initial Complaint

      Date:05/31/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have had my 401k account with this company for many years. I was trying to check on my account this year and they say I no longer have an account with them and they refuse to help me. In affect they have LOST my account and I need help getting them to figure out what happened and to recover my account.

    • Initial Complaint

      Date:05/08/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Good afternoon,

      I was asked to complete a form requesting my refund.

      I completed the form and was told that my writing was not visible. When I typed the form, I was also told that it can’t be typed.

      After calling back to discuss what the issue was, I was told again that there was nothing to be done except rewrite the information on the form.

      Sir/ma’am, it’s how I write and getting someone else to fill out this form is sort of sharing my private information.

      Please can you look into the process?
      If my hand writing is not legible, then I need another option than rewriting the document for the 3rd time only to be told that it’s still not legible.

      I am not trying to be difficult. There needs to be another way to verify this information than asking for the same document to be completed with the same handwriting when it still won’t be accepted

      Business Response

      Date: 05/19/2023

      Thank
      you for forwarding. We have reached out directly to the complainant and the
      matter has been resolved.

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