Auto Transportation
CarCaddy Auto Transport, LLCInformation and Alerts
Alert Details
This business has 1 alert.
Ad Review
In June 2014 BBB contacted this business in regards to a number of advertising concerns on the business's website. Specifically, BBB requested that the business disclose the terms and conditions that must be met in order to receive the advertised 100% money back guarantee. BBB also requested that the business provide substantiation for claims indicating the business had been rating #1 by customers and that the business is the only in the industry to offer a money back guarantee.
BBB Code of Advertising indicates the following in regards to satisfaction or money back guarantees: "When the term "warranty" (or "guarantee") is used in product advertising, the following disclosure should be made clearly and prominently: a statement that the complete details of the warranty can be seen at the advertiser's store prior to sale, or in the case of mail or telephone order sales, are available free on written request.
"Satisfaction guarantee," "money back guarantee," "free trial offer," or similar representations should be used in advertising only if the seller or manufacturer refunds the full purchase price of the advertised product at the purchaser's request.
When "satisfaction guarantee" or similar representations are used in advertising, any material limitations or conditions that apply to the guarantee should be clearly and prominently disclosed."
To date the business has indicated to BBB that it is not willing to make the requested changes to the website at this time and the claims in question can still be found there. In November 2014 BBB contacted the business in regards to the misuse of the BBB torch logo and BBB name on the business's website. This business is not accredited by BBB and does not have permission to utilize BBB trademarks.
To date the business has failed to respond to BBB's requests to remove the infringing trademarks.
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