We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Bank

Trustco Bank, NA

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bank.

Complaints

This profile includes complaints for Trustco Bank, NA's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Trustco Bank, NA has 47 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Trustco Bank, NA

      1030 N Ronald Reagan Blvd Longwood, FL 32750-3020

    • Trustco Bank, NA

      851 E State Road 434 Winter Springs, FL 32708-2718

    • Trustco Bank, NA

      4070 Aloma Ave STE 1000 Winter Park, FL 32792-9315

    • Trustco Bank, NA

      1134 Rock Springs Rd Apopka, FL 32712-2312

    • Trustco Bank, NA

      3020 Lamberton Blvd Orlando, FL 32825-9124

    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/24/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The branch manager, ******** ***** of Trustco Bank located at *************************************** has launched a calculated campaign of harassment, by mail, against myself a customer of this branch. Sending me numerous threatening letters thru the mail and threatening to close my account. I filed a complaint in person regarding triple billing of my charges and no action was taken. Each purchase was deducted three (3) times from my account. Veterans Benefit Payments and Social Security Payments are automatically deposited into my account at this branch each month. The bank claims that my account is overdrawn and that I owe the bank $96.89 although each transaction was listed three (3) times and deducted from my account. No action was taken by the bank regarding my complaint.

    • Initial Complaint

      Date:09/16/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Trustco bank has repetitively harassed me by phone and letter concerning an approved transaction made through a different bank by the name of ********* (******). The transaction was approved and the funds were there to cover the expense debited by Flix Bus (Greyhound). On August 1st 2024. I have evidence the transaction has and was payed and approved at time of service. I am asking for an adjustment and an apology from Trustco bank and a removal from my credit report.

    • Initial Complaint

      Date:11/08/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I opened an SECURED LOAN ( Account #********** ) account to rebuild my credit with Trustco Bank ******************** (*********************************************************************************) around Jul 2020. I made on time payments consistently for two years and decided to close my SECURED ACCOUNT Jul 2022. I was told by the representative at the branch before closing to send a letter indicating my request for my funds to be returned to me (document attached). All request was accepted and I received my funds the following month.Several months after, I noticed Trustco placed a 30 day late payment on my credit report and indicated the account was closed in September. On one of my credit report, it indicated I was 60 days late in August. THIS WAS TOTALLY ABSURD! I reached out to the branch and corporate offices on several times only to receive a run around saying they couldn't find my information. Once, I finally got through to corporate, they sent a response back to the branch saying that the were not going to fix the error on my credit report.I'm requesting the company to keep my positive payments and remove the adverse (negative) payment error WHEN I CLOSED MY ACCOUNT from my credit report. This is a clear violation of my consumer rights under 15 U.S. Code 1681a, 15 U.S. Code 1681a1 and also 15 U.S. Code ****b Please reverse this late payment from my consumer report and update this account as soon as possible.***All Rights Reserved under the Fair Credit Reporting Act****

    • Initial Complaint

      Date:10/26/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently visited Trustco Windermere location, I had an appointment with Mr. H******** the branch manager to open a business account, he took all my personal information and company information then had me sign several papers that he printed out, he then told me that he would have to get back with me on opening the business account that he needs to get approval, which was lies. After not hearing from him, I called the office, he never returned my calls, after emailing him, he reached out to me and told me that Trustco will not do business with me because of compliance issues, I went to another Trustco branch and had my account opening, no issues. I called Mr.H******** and asked him to tell my why he refused to do business with me, he said over and over, it's not you, it's not personal. It's my compliance department, I said I believe it is personal and he said no it's not, why you think it's personal, I told him another Trustco location did business with me, I then told him I will file a complaint and it said pls don't, let it go, you don't have to do that. I believe his decision was influenced by an employee of his Pearline G******* J*****, I believe it was personal that's why he kept telling me it's not personal. Now I am asking for termination for these two individuals because the haven't personal information and I believe I am at the risk of been harm by these two individuals. I have reached out to Trustco headquarters in Longwood Fl , spoken to a Melinda who do not seem like these two employees did anything wrong, she speak to me like it's no issue, when I asked for all the documents I sign , she said she made a note of it but she's not sure if I will get it. Now I understand everything is sign electrically. These two individual have my signature, Dl , SS. They did not act in the best interest of Trustco, I don't see why Trustco will keep these employees on, to damages there company reputation. I felt like I was been discriminated.

      Business Response

      Date: 12/05/2022

      Business Response /* (1000, 5, 2022/11/09) */
      Please see attached

    Trustco Bank, NA is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.