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Business Profile

Coin Dealers

Gainesville Coins, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Coin Dealers.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 274 total complaints in the last 3 years.
  • 25 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/12/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I cannot get this company to deliver my two orders. One is at 26 working days since they cashed my check and the other 22 working days. In 40 years and 20 online purchasing from metal companies this has never even come close to happening. I cant get anyone to give me an answer to when it will be shipped or get anyone to return my call or even answer the phone.

    Business Response

    Date: 09/13/2023

    Both this customers orders have been shipped.

    Customer Answer

    Date: 09/14/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
     
    Just received order a big thanks to BBB of Gainesville. Honestly if this company had just communicated with me I would have been fine with a delay but when you have no idea whats going on what else is a person to do? 
    I will update my ****** review and I wont say that I wont purchase again. I think its wrong to sell products before having the advertised items on stock. They claim there can be supply issues which tells me they accept money when the item may not even be in their possession. Thats wrong and should stop. I assume thats what happened to me but if someone could have just told me that then at the least I would have known what is going on. Im satisfied. Im not a bad guy and I certainly can be a great customer. 

    thank you.

    Sincerely,

    *************************

  • Initial Complaint

    Date:09/12/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    An order for silver was placed with Gainesville Coin on 08/12/23. The silver was identified as in stock for delivery. A check was posted to Gainesville Coin for the full amount of the transaction, including shipping. The check cleared my credit union on 08/18/23. Today is 9/11/23. My purchase has not moved through the Gainesville Coin system according to their website.*.jpg evidence of Gainesville Coin Receipt, Check (without banking information), Check Clearance, and ******* AG Consumer Complaint Form are enclosed.Please deliver my order immediately to prevent reporting to the ******* ************************* for fraudulent business practices.

    Business Response

    Date: 09/13/2023

    This order isn't ready to ship yet.

  • Initial Complaint

    Date:09/11/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with Gainsville Coins on July 14th 2023. I was informed via personnel and by the receipt that it would be three weeks after the payment had cleared that I would receive my silver rounds. My wired payment was received on July 18th 2023 as per the receipt from them and my bank. I tried to call numerous times yet did not get an answer either through the "new order" extension or the "talk to customer service" extension. My daughter sent an email as well on August 16th inquiring about the order with no response, it included the order number and my contact information. My daughter called on August 23rd and received a response of they were "running behind" and to give it another week. On September of September 7th my daughter was able to get someone on the phone again and they again gave the same response of " running behind" She asked how to get in touch with someone who could either ship it out now or refund the order and was given an email that was not valid and returned unsent. My daughter wrote down the email address and she stated the young lady even spelled it out so it should have been correct. Today on September 11 2023 my daughter has tried to call three times. Once on hold for 45 minutes with no answer. and another for 30 and was hung up on. I do not have faith that this will be shipped out and want a full refund. I have included all correspondence, including the returned email. Should you require anything further I will be happy to provide it. The prices of silver have dropped enough for this company to have purchased these rounds 10 times over. This is NOT buyers remorse, I have waited patiently with no communication from this company. Purchased July 14th 2023 today is September 11th 2023. I am 85 years old and feel you should always hold up your end of a bargain, this company can not or will not do it. Please refund me the full amount.

    Business Response

    Date: 09/13/2023

    This order has been completed and shipped

  • Initial Complaint

    Date:09/11/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made an order with GAINESVILLE COINS on 8/19 of over **** dollars, they charged me really expensive shipping. I wired the the money right away. I have not received my shipment yet, the order has no invoice yet, it's not even being prepared to ship and it's been almost a month. They would not pick up the phone or answer emails.

    Business Response

    Date: 09/13/2023

    We received the payment for this order 17 business days ago our shipping time is 3-5 weeks this order will ship when it is ready, we are full-filling orders based on when they were placed.

    Customer Answer

    Date: 09/15/2023

     
    Complaint: 20582879

    I am rejecting this response because:

    They never said when I ordered that there was a delay of that long, they also had the chance to answer the phone, or the several emails I sent. They made me pay $45 dollar shipping which was supposed to be faster. There was no place anywhere where they mentioned it would take this long. They can communicate something as people invest big amounts on their website and I find this is not the first complaint as they have several complaints. We are now way past week 3, almost at the end of week 4 and havent heard one thing from the business themselves yet. Not even an order confirmation, they only sent an email when they received the wire. It would be nice they would send some kind of update if its going to take this long. So I guess I will give this business the chance to ship this order this following week and if not I will need a refund. 

    Sincerely,

    *************************

    Business Response

    Date: 09/15/2023

    This order clearly showed the products approximate ship date  of 9/12 on their confirmation email and on the product description before they ordered it. They also spoke to one of our customer service reps on 9/1/23 as documented on the order.

    We say approximate for a reason. its an approximate date.

  • Initial Complaint

    Date:09/11/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order #****** I have sent money to them and they have not delivered my product.They cannot tell me when they will ship my product.It has *** 15 days since my check was received. They have been sitting on the order for 5 days past the 10 day requirement for the check to clear.This is the most basic of orders that they should be able to fulfill.What games are they playing?

    Business Response

    Date: 09/13/2023

    The customer needs to go back to his order and read the Terms and Conditions and our shipping times

    Customer Answer

    Date: 09/15/2023


    Complaint: ********

    I am rejecting this response because:

    This is a generic response from the company with no detail and no projected order fulfillment time. Please see my attachment "Shipping Time" with specific responses.

    Sincerely,

    *********************

    Business Response

    Date: 09/26/2023

    This order has been completed Case Closed

  • Initial Complaint

    Date:09/11/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on June 27, 2023 for products listed as delayed until July 18, 2023. It's now September 8, 2023, and my order still has not shipped. I have called the company several times and nobody has ever picked up the phone. I've left at least 3 voice messages asking about my order status. I sent 2 emails, and still nothing. My order number is #******.

    Business Response

    Date: 09/12/2023

    Order was shipped and received

    Customer Answer

    Date: 09/12/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Shipping notification was provided 2 hours after I submitted this complaint - sad that it required a formal complaint to prompt the shipping. I received the order and the contents are as expected.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:09/11/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a gold one ounce coin from Gainesville Coins on 7-27-23 for a sum of $2051.99 + $26.45 for shipping for a total of $2078.44. As of 9-9-23 I have not received my coin. I have called customer service numerous times and asked for a shipping date, and they told me that they didn't have access to that information. I asked to speak to a manager and they said they were unavailable, so I asked them to have one call me back. No one has called me back ever. I have emailed them numerous times at ****************************** and have never received a reply. Can you Please hep me get my coin or refund. Thank You *****************************

    Customer Answer

    Date: 09/26/2023

     
    Better Business Bureau:

     I have got my purchase from ********** Coins as per this complaint.
    Thank you very much for helping with resolving this problem
     

    Sincerely,

    *****************************

  • Initial Complaint

    Date:09/08/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for 110 silver coins totaling $3831.82 on 7/06/2023. Order confirmation email mentioned approximate 3 weeks of delay in shipping that was NOT apparent before placing the order. 7 weeks passed and I was about to leave for vacation overseas so I called to put a hold on shipping in case they decide to ship it and I'm not home. I returned from vacation and gave them a call to see if they finally did or will ship my stuff. I was told the same story all over again that they don't know when the item will ship and I should wait for shipping confirmation email. It is now exactly 2 months since the order was placed and I am still out over $3800 and nothing to show for it. In the meantime I had several transactions with other metal dealers and all transactions were quick smooth as a butter. I do not know where this is going but I am close to getting my lawyer involved. STAY AWAY. PONZI SCHEME LIKELY!

    Business Response

    Date: 09/08/2023

    This is a totally unacceptable situation on our end, this customers order has been ready since he returned from his trip unfortunately one of our new employees totally mishandled this customers order. Our Vault Supervisor is reaching out to the customer and we are overnighting  his order to him today.

  • Initial Complaint

    Date:09/08/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order product in July 2023. Mid august began calling about product. Never could get an answer. Finally someone answered (after many attempts and several times on hold for up to an hour and then the phone hung up) and they could provide no information except there were shipping delays. Could give me but other information except those two words. Not when. No why. Nothing. Waited almost 3 more weeks called back. Once again - called several times and was on hold for long periods of time and hung up on once. Diablo a customer service rep answered. Verified my order and said they didnt know when it would shipped out. I said that doesnt make sense. Policy on website - products are sent out 10 business days to e l site checks clear. I have been waiting weeks with no updates. No status. Nothing. Horrible company.

    Business Response

    Date: 09/08/2023

    This customers order is in shipping and will be going out in the next couple of days. The mint that produces these *************** has had a few issues with the newer designs. We have explained this and we ask for everyone to have a little more patience. These coins are not available from any other dealer.

  • Initial Complaint

    Date:09/07/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on 7/10/23 for $538.05, order #XX1366, with an expected ship date of 8/7/23. As of writing this comment, it has been 30 days since the estimated ship date. I have made multiple attempts to contact Gainesville Coins about when I could expect a shipment, but they will not reply or answer. After seeing the terrible string of complaints left here, I figured making my own would be my only recourse to actually get the items I paid for.

    Business Response

    Date: 09/07/2023

    This order is in shipping being ready for shipment

    Customer Answer

    Date: 09/12/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************

Gainesville Coins, LLC is NOT a BBB Accredited Business.

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