Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Have not received my order, can't get them to respond to my emails or to answer the phone. At this point I would like a refund.

  Business Response

  Date: 08/31/2023

  This customers order is in shipping and he will be getting tracking shortly

• Initial Complaint

  Date:08/31/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have two separate orders (100-500772 - 6/27/23 & 100-502111 - 7/29/23) totaling $527.20. Both orders required me to submit a check to ********** Coins and both checks have cleared my account. I have called in twice regarding the status of my orders and on both occasions, I was told by the lady I would receive a call back while she looked into the delay, but I never received a call back and it has been two weeks and one week. It has been over two months since my first order and a month since my second order. I had ordered from them in the past without issue, but these last orders are taking a ridiculous amount of time. This wouldn't be an issue normally, but they have become unresponsive to my requests for update, so I am worried that I am being scammed at this point.

  Business Response

  Date: 08/31/2023

  These orders were cancelled because the mint was not able to provide the designs the customer has been sent a refund check

• Initial Complaint

  Date:08/28/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  order dates for orders ******, ****** July 28th 2023 No tracking for shipping. I sent in my credit card authorization code. Emailed multiple times and called. I have provided everything Gainesville Coins has asked with no response so I am now filling a complaint.

  Business Response

  Date: 08/28/2023

  Our customer service supervisor is reaching out to this customer

• Initial Complaint

  Date:08/28/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  placed an order and paid with bank wire on july 18th, they said 3 weeks for shipping, till today i did not get my order shipped . called them many times and emailed customer service many times and no answer , no help today i called and demanded to cancel my order and fully refund my money back.

  Business Response

  Date: 08/28/2023

  We have already spoken to this customer and refunded his money

  Customer Answer

  Date: 08/29/2023

   
  Complaint: 20530545
  
  I am rejecting this response because:

  the order was cancelled on 8/28/23

  i did not get the full refund yet . they must refund the money.

  
  Sincerely,
  
  *******************

  Business Response

  Date: 08/29/2023

  The refund check has been sent I cannot guarantee when it will arrive we are under a Hurricane watch and the post office is closed today and tomorrow, but the check has been sent There is nothing else we can do for this customer.

  Customer Answer

  Date: 09/07/2023

   
  Complaint: 20530545
  
  I am rejecting this response because:

  the refund check was not received yet . 

  once i get it , i will update you 

  
  Sincerely,
  
  *******************

  Customer Answer

  Date: 09/08/2023

   
  Complaint: 20530545
  
  I am rejecting this response because:
  

  I am rejecting this response because:

  the refund check was not received yet . 

  once i get it , i will update you 

  
  Sincerely,
  
  *******************

  Customer Answer

  Date: 09/11/2023

   
  Complaint: 20530545
  
  I am rejecting this response because:
  

  HELLO 

  THE REFUND CHECK WAS RECIEVED AND DEPOSITED

  THANKS

  KEEP MY COMPLAIN ON FILE AGAINST THAT BUSINESS

  THANKS

  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:08/25/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased $2,532.20 in gold and silver on 6/26/23. I have not received this purchase.I called once and got a reply like your product should be here and its just our shipping ***** I waited a few weeks, called agin and asked for a refund. She said Ill have to talk to a manager and have them contact you. That never happened.Now I call, (if they answer) give my order number and get put on hold. No one ever picks the phone back up. I get no answers or replies from Gainesville Coin.This a a game, tactic that Im not fond of. ** of the refusal to give a refund, or supply my purchases/product Im here.Order number is ******

  Business Response

  Date: 09/07/2023

  This order was completed

  Customer Answer

  Date: 09/08/2023

   
  Better Business Bureau:
  
  I have received the products I ordered from Gainesville coin. No further action is required, my order has been satisfied. 
  
  Sincerely,
  
  **** Current

• Initial Complaint

  Date:08/25/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed and Order 7-17-23, order was confirmed 7-22-23. (Order #******) Card was Charged $234.59 on 7-24-23. Enquired about shipping detail 8-2-23. (No response) Made phone calls 8-16-23. Talked to someone who had no idea about anything. Didn't know shipping dates couldn't answer why my emails were not responded to at which point I became upset and hung up. 8-24-23 sent addition e-mail to request that my order be cancelled and full refund given. I expect there will be no restocking fee as they have no product to restock or I would not be at this point.I am simply wanting a refund and we will then part ways!

  Business Response

  Date: 09/07/2023

  We spoke to and emailed this customer and cancelled his order

  Customer Answer

  Date: 09/09/2023

   
  Complaint: 20517281
  
  I am rejecting this response because: I did not speak to anyone and there is no mention of refunding my money in the email that was sent!Will my card be credited? Will there be a check in the mail?  This is not satisfactory! Period!
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 09/13/2023

  His refund has been submitted

  Customer Answer

  Date: 09/14/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:08/24/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered $4,938.27 worth of silver coins from Gainesville ******** in July 28, 2023 for the company I work for, SCAFCO Corporation. Our order number is ******. The order was paid for via wire transfer and confirmed received by the Company the same day as the order. I have called twice about the status of the order, as to why I have yet to receive a shipping confirmation, and have been told that my order will ship out once orders placed before mine have shipped. How can it possibly take nearly 4 weeks to ship product if you have it in stock? During the calls to the company they only provide very vague information as to why the order has not shipped and WILL NOT give an estimated time of shipment. I'm beginning to believe there is an element of fraud taking place at this company. I have no idea how BBB is is rating this Company as an A+? 93 complaints in the last 12 months... are you kidding me? Please ship the items I ordered or return my money so I can purchase elsewhere.

  Business Response

  Date: 09/07/2023

  This order is in our shipping department and will be shipping by the end of the week

• Initial Complaint

  Date:08/24/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on June 19th. With an expected ship date of July 10th. It's now August 23rd and my order still shows that it has not shipped.I have called the company 10 times, and left 3 voice messages. I sent several emails, and even tried messaging thru ********* I have not received a response in any form.My order number is #******.

  Business Response

  Date: 08/24/2023

  We have no correspondence from this customer by email or phone his order is in processing as stated when he  ordered  it is shipping out today or tomorrow

  Customer Answer

  Date: 08/28/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I would like it noted that there was no progress on my order from expected ship date of 7/10/23 until after the BBB complaint on 8/24/23. 
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:08/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We ordered gold and silver on 4-13-23 (our original order total was $2,267.71) and were told via phone they did not have the gold and did not know when it would be in. We received our shipment on 6-9-23 and the silver was delivered but NO GOLD was included, which the amount we paid for the gold was $1,148.68. The package was carefully searched and there was no gold. The enclosed statement said "random date" which aligned with what the customer rep told us-that they didn't know when the gold would ship. We waited 6 weeks and still no gold had been delivered so my husband called ********** and was told they would investigate and get back within a couple weeks. Over a month later, after still hearing nothing from them and no emails, we called again today and the woman we spoke with said they have pictures of the gold they sent but they will not share their "investigation photos" with us because they said it's for their info only. They are saying we have to launch a police investigation as they are not responsible and then the rep said "Your husband threw it away." When I asked how she would know that and accuse of such, she quickly did some backpedaling trying to distract from that comment. On their website under this order it shows the status bar as "shipped" but the bar does not extend to the completed status which would be "delivered", which in our mind shows even more they do not have the complete order showing as delivered since the gold never shipped. I have a screenshot of that information. We asked for our money back or send the gold and they are unwilling to do either.

  Business Response

  Date: 08/24/2023

  We don't get into all our security procedure but this customer recieved their order on 6/9/2023 we were able to verify everything was shipped in the box and we didn't hear anything from them till 7/28/23 which is 49 days later. Our website clearly says if you are missing anything in your shipment it must be reported to us within 2 business days of receiving the order .My assumption is that they lost the coins or didnt check the box carefully and threw them out.

  Customer Answer

  Date: 08/24/2023

   
  Complaint: 20513893
  
  I am rejecting this response because: they told us they would probably not ship the gold with the silver so after carefully inspecting and seeing the gold was not there and seeing the statement said Random Date, so no date of delivery was noted by them, we gave them plenty of time to ship the gold once their supplies were restocked. They have no proof to let us know they truly did ship it as they say or they would reassure us with that proof other than just accusing us of throwing it away.
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:08/24/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order placed first week of June 2023 for 25 silver rounds and 4 gold rounds. Called at 30 days and was told oder arrived at their location but had not been sorted and was not ready for pick up. Called again at 60 days and was told same thing. I asked about a refund and was told there would be a 10% fee, so I waited yet again. On 8/18/2023 received email that order was ready for pickup. Drove to their location on 8/21/2023 and was told they only had part of my order. The email for pickup said my order was ready and said nothing about it only being partially filled. I was told by the woman behind the counter that a manager was not available and that I would have to come back when the rest of my order was ready. Management was supposed to call me which has not happened and as of today I do not have the rest of my order.

  Business Response

  Date: 08/24/2023

  We apologize we have been trying to reach this customer we had multiple employees out with covid and we had people filling in that were not aware that this order was ready

  Customer Answer

  Date: 08/24/2023

   
  Complaint: 20513161
  
   I am rejecting this response because: no one from Gainesville Coins has called, emailed or contacted me in any way regarding my order as of today 8/24/2023 at 5:02pm. I am still waiting on almost $5000 worth of orders. The next steps will be to contact the ************************ if this is not resolved. 
  
  Sincerely,
  
  *********************

  Business Response

  Date: 09/25/2023

  Order was picked up 4 weeks ago

  Customer Answer

  Date: 09/26/2023

   
  Complaint: 20513161
  
  I am rejecting this response because it took more than 2 months and multiple trips to the business location to FINALLY complete my order. They only completed my order AFTER I contacted BBB. 
  
  Sincerely,
  
  *********************