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Business Profile

Delivery Service

Unishippers

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Delivery Service.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/27/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Complaint Against Unishippers - Freight Forwarding Company Business Name: Unishippers Nature of Complaint: Billing discrepancies, excessive fees, and unfair charges We have been using Unishippers freight forwarding services for over a year, and we have encountered ongoing issues with their billing practices that have caused significant inconvenience and financial discrepancies. Below are the key complaints:Discrepancies Between Online Quotes and Invoices:The invoices we receive from Unishippers often do not match the initial online quotes provided. This creates inconsistency and unpredictability in our shipping costs.Excessive and Unexplained Add-On Fees:The invoices frequently include unexpected additional fees that were not part of the original quote, leading to increased costs.Time-Consuming Invoice Corrections:We have had to spend an excessive amount of time scrutinizing and correcting invoices due to these discrepancies. Each invoice requires thorough review and multiple follow-ups for resolution.Overcharges Due to Reclassification of Goods:More than 75% of the time, the invoiced amount exceeds the quoted price.The reason provided is that the freight company has reclassified the goods, leading to a higher charge.However, when we ship the exact same goods with the same freight company independently (without Unishippers), we do not incur these additional charges.This pattern has occurred across multiple freight companies, raising serious concerns about Unishippers billing practices.Charges for Shipments Not Picked Up by ***:Unishippers invoices us for shipments even when *** fails to pick up the shipment.We then have to individually review each charge and dispute it, causing further frustration and unnecessary effort.Desired Resolution:Revise the invoices as per the original quotes and resend it to us for payment.

    Business Response

    Date: 03/29/2025

    I apologize for the billing and other difficulties in using Unishippers.  Your complaint was assigned to our franchise Unishippers 1652.  However, I cannot locate your customer information with our franchise group.  You are working with another team.  I have forwarded your complaint and request to our corporate office so they can have the right Unishippers team be in touch wtih you.  Thank you for patience hearing back.  We do want to make right the challenges you have experienced.  Sincerely - ***** ******, Franchise Owner, Unishippers 1652

  • Initial Complaint

    Date:09/12/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company, Unishippers, has contacted us multiple times a week for the last three weeks. We have told them in email and on the phone that we are not interested in their services but we still are getting phone calls as recent as today. They are pushy and want to know why we dont need their services. I know they are receiving my emails about not being interested because I get replies. We do not want to be contacted by this company anymore.

    Business Response

    Date: 09/30/2024

    Unishippers is franchise operated and no longer at the listed address.  We regret any difficult caused for Mr. ************ I have sent the concern to the sales team for our franchise to be sure any requests are stopped.  Our corporate office in ******, **, can be reached through our website at ************************************* Thank you.

Unishippers is NOT a BBB Accredited Business.

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