We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Furniture Stores

El Dorado Furniture Corp.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for El Dorado Furniture Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

El Dorado Furniture Corp. has 13 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 42 total complaints in the last 3 years.
    • 10 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/12/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased the Cortina bed set for over $10,000 and noticed a small, very minor damage on the side of the sleigh. I called to have it repaired and was directed to a website where I had to put all my information in. Name address phone and had to describe the problem and uploaded photos of the damage as well as my receipt. About 2 weeks later I had to email the company, montage, to ask when will my bed be repaired because I have not Heard back from them. I got a text one or 2 days later asking for the photos again. I replied to the text and I also email the photos to them again. I then got about 2 days later again, an email asking for all the info I already gave. Name number receipt number warranty number etc etc. Who are these people managing these complaints within this company? What make it wo difficult for the customer to get a damage repaired after I paid over $600 for the repair warranty. I did all that was asked and keep getting asked for the same info again. This is very frustrating! All i need is my damage to be repaired as per the warranty i paid for and i did all the uploads and filled out all the forms and still get bits and pieces of text and emails asking for info again. What happened to Eldorado furniture who I have been buying from over 27 years? After this is done I will not be purchasing from them again and at this point I do not think my hed will be repaired so there goes my $600

      Business Response

      Date: 08/30/2022

      Montage, the Warranty Company,  was advised that the customer had been waiting for an answer regarding the issue with her bed. As per information we received from  Montage, the  customer submitted two claims for the same situation.  That's the reason Montage asked for the information again, since they had two open claims for the same issue.  The  customer was contacted via email on 08/18/2022 at 2:53 PM  and informed that they will be contacted by the technician company to schedule a service. The customer replied with a  thank you on the same day. Please be aware that  the accidental damage warranty is with Montage, therefore this issue is being addressed by them.

    El Dorado Furniture Corp. is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.