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Business Profile

Storm Windows and Doors

Oasis Shutter, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/13/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contracted Oasis Shutters to replace the windows of my apartment for impact windows and when we had heavy rain about 3 weeks ago water pour into my apartment and damage part of my laminate floor, the windows were not sealed or install properly and I had to hire and pay ($700) to another company to fix it because they dont want to take responsibility. They disappeared and when they appeared and I told them the situation they disappeared again.

    Business Response

    Date: 07/17/2024

    To whom it may concern, ******************** did hire our company to replace his existing windows with impact windows approximately two years ago. He recently reached out to our office stating that the window had an issue with the sealant. It is not uncommon specially after two years for the sealant to have damage due to the hot weather and humidity we experience in *******. However, leak does not necessarily mean that it comes the sealant, it could also be the fact that his unit is on the last floor and the water accumulates on the roof and it can sip through the concrete blocks, or it can be a manufacturing defect. The point is we were not able to assess it because he hired company unlicensed in our field (please see attached contractor information) who apparently explained to him that the windows were improperly installed. As you can see attached, his windows were properly installed with a permit, and they passed inspection from the county. Notwithstanding that, the last time we spoke with him I explained we were in the process of relocating our business to give me some time so we could address it and reach some sort of agreement. We did not disappear or reappear for that matter; we were in the process of relocating. We have been in business for more than 20 years. If he has an issue, we are willing and able to work with him to resolve it in a reasonable matter. 

    Customer Answer

    Date: 07/17/2024

    Oasis has responded with the above email so if they take responsibility of at least 50% or more of the expenses they caused me I am willing to close the case, for that I need to make sure they come through with their offer.

    Thank you.

    *******************************.

    Customer Answer

    Date: 07/18/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Thank you for your help.

    Sincerely,

    *******************************

Oasis Shutter, Inc. is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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