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Business Profile

Containerized Freight Services

ZAI Cargo, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Containerized Freight Services.

Complaints

This profile includes complaints for ZAI Cargo, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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ZAI Cargo, Inc. has 7 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/08/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contract Zai cargo logistic company and and send a box to ****** 270 the cost of the box and was told that it was unlimited weight. The box hasnt moved from the location since Ive been tracking now I was contact and also that a third-party company was gonna send my box. I havent received it and its almost going on a month. Its always at this company the scam people and sending boxes to their home countries and then they never arrive in this case its gonna need to legal action against the company due to the fact, the lack of transportation, and I feel that Im being scammed by this company.

    • Initial Complaint

      Date:07/27/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I used this company to send a computer to ********. The computer arrived completely broken. It appears that the box was mis-handled, rather than transferring the box carefully and safely. The box was packed extremely well. When it arrived at its destination, it was obvious that the box was broken into and completely mishandled. This was a used computer, not a new one. But, I trusted this business to handle the transfer professionally. I was also coerced into buying additional insurance, however, when I tried to file a complaint against the insurance, I was then told that it was solely if the box was lost. (It might have well been lost, since it was completely destroyed when it arrived at its destination). They now refuse to answer my calls or emails. This transfer cost me over $200 which is likely the value of the computer. What is my recourse against such unscrupulous dealings.

    ZAI Cargo, Inc. is NOT a BBB Accredited Business.

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