We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Digital Marketing

Fortune Marketing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Digital Marketing.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/08/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 01/06/2025 I was promised I would be refunded for money I gave to a Digital Marketing Company for completing a set amount of marketing optimization tasks. The amount was $4090.78. When I attempted to get a refund, they told me I'd have to pay more money to get a refund, and have since been telling me the same thing.

    Business Response

    Date: 01/15/2025

    Dear Lynedra G.,


    Thank you for bringing this matter to our attention. We appreciate the opportunity to address the concerns outlined in the complaint filed by ***************** ********

    After thoroughly reviewing the details of the complaint, we can confirm that this matter is related to an ongoing employment scam that falsely uses our companys name, logo, and branding. We have no record of any transactions or communications with Ms. ******** The scam involves a fraudulent website, ******************************** and individuals impersonating representatives of FORTUNE Marketing.
    We were first made aware of this scam in October 2024, when law enforcement in ********* informed us that a resident in their area had been defrauded in a similar manner. The scammers contacted the victim via WhatsApp and directed them to the aforementioned fake website. These individuals are in no way affiliated with FORTUNE Marketing, and the website in question is not ours (our legitimate website is **************************).

    Immediately upon learning of this issue, we took several steps to protect the public and prevent further harm:

    - Website Notice: We placed a banner on the Careers page of our website to alert visitors to the scam and encourage them to only apply for jobs directly through our verified channels.
    - Outreach to Applicants: We contacted all individuals who had applied for jobs with FORTUNE Marketing in the prior six months to make them aware of the scam.
    - ************ Alert: We posted on Instagram to inform our community and provide guidance on recognizing fraudulent activities.

    While we deeply sympathize with Ms. ******* for the unfortunate situation she has experienced, this claim does not pertain to any actions taken by our company. FORTUNE Marketing has never had any contact with Ms. ******** nor have we received any funds from her. Additionally, we do not conduct business practices that involve charging individuals to apply for jobs or issuing refunds in exchange for additional payments.

    We believe this complaint is a result of the fraudulent activities conducted by these scammers and is misdirected at our organization. While we cannot control the actions of malicious actors who misuse our logo and name, we remain committed to transparency and to taking all reasonable steps to protect the public from these scams.

    We hope this information provides clarity regarding this situation. Should you or Ms. ******* require any further information, we would be happy to provide additional details or assist with law enforcement efforts to identify and address the perpetrators of this scam.

    Thank you for your understanding, and please let us know if you need any further clarification or documentation.

    Sincerely,
    FORTUNE Marketing

    Customer Answer

    Date: 01/16/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** Marquez *******

Fortune Marketing is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.