Complaints

This profile includes complaints for Lennar Homes, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Lennar Homes, LLC

  700 NW 107th Ave Miami, FL 33172-3161

• 

  Lennar Homes, LLC

  8635 Parkland Bay Dr Parkland, FL 33076-4877

• 

  Lennar New York

  1401 Route 52, Ste 100 Fishkill, NY 12524

• 

  Lennar Homes

  284 Kentshire Dr Lancaster, PA 17603-8851

• 

  Lennar

  4306 Fox Hollow Blvd Indianapolis, IN 46239-9032

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/26/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am the owner of a Lennar-built home located at ****************************************], which I purchased in 2020. My home is only five years old and has already experienced three separate roof leaks, 1 of which was fixed by Lennar as it happened within a year (the roofing company even accepted that it was down to something not being finished properly and they fixed that leak) I have subsequently had 2 more the most recent of which required emergency repairs during Florida's rainy season.I consulted with two independent, licensed roofing companies, and both confirmed that the leaks were caused by poor original installation by Crown Roofing. The roofer who performed the recent repairs documented the defective workmanship extensively with photos, videos, and a written testimony to the state of my roof. I am out of my 1 year warranty obviously but feel that Lennar are totally responsible for a badly installed roof thats less than 5 years old

  Business Response

  Date: 07/07/2025

  Good afternoon Mrs ********************** you for bringing this to our attention. I have shared your complaint with upper management for their review and assistance.

  Sincerely, 

  Lennar Corporate Customer Care

  Customer Answer

  Date: 07/08/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *********

• Initial Complaint

  Date:06/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been submitting ticket orders for warranty repairs and they have all been closed out and no work was ever completed Right now my home looks like a unfinished project carpets all torn siding all ripped up from unfinished reapirs flooring was repaired but its literally a slipping hazard now and my wife is pregnant and almost falling every day From all the tickets submitted like 10% of them have been done but lousy work was done its like people call it the landlord special we spent ******* on purchasing this home and work dont looks like a apartment repair we want it done right Every Thursday and friday of the week me and my wife wait to see if someone is gonna come out and finish the repairs but ***** comes out we even had the area manager come out and say yea yea of course will fix it but its beeen 4 months and its still the same We are seeking to talk to corporate office or even thinking about taking legal action its getting ridiculous we have pictures still from all the work that they havent repaired from the very first tickets submitted

  Business Response

  Date: 06/25/2025

  I'm sorry your cases have been closed but the issue unresolved. I opened a corporate case and notified upper management.

• Initial Complaint

  Date:06/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 21, 2025, the homes air conditioning system completely failed, just over six months after closing. An Airtron technician eventually diagnosed the issue as a failed compressor requiring full replacement a major component failure in a brand-new home.What followed was an absolutely unacceptable series of delays, lack of urgency, and inexcusable treatment of a critical livability issue.Timeline of Failure:I called Lennars emergency service line on the evening of Saturday, June 21, 2025. They routed me to Airtron.Airtrons initial response was that the earliest technician availability was Friday, June 27, 2025 nearly a full week later.After relentless follow-up calls with both companies, I was finally able to get a technician to my home on Sunday, June 22, 2025, around 5 PM, where the compressor failure was confirmed.Despite this, Lennar and Airtron:Refused to authorize reimbursement for a proper portable AC unit.Delivered one outdated, ineffective portable unit that could not even cool a single room.Refused to provide a second unit, even though the technician had one available, claiming dispatch wouldnt allow it.Dismissed my requests with unacceptable excuses, including that other customers have medical needs.Let me be clear: My family was in no medical distress before Lennar and Airtron left us in a house with indoor temperatures reaching as high as 93F during a heat advisory, with no real solution for days.This is a clear breach of warranty, a failure to maintain habitability, and a complete abandonment of customer responsibility.I did not purchase a portable AC myself, out of respect for the process yet was rewarded with negligence and passive excuses. This has caused days of extreme discomfort, loss of sleep, unnecessary stress, and an utter disruption of daily life in a brand-new home that should have never experienced such a failure and certainly not such a failure in support.

  Customer Answer

  Date: 06/23/2025

  Given Lennar and Airtron’s failure to provide a functional or timely temporary cooling solution—and the outright refusal to authorize a proper replacement or reimbursement despite repeated, reasonable requests—I was left with no choice but to purchase a portable AC unit out-of-pocket to protect my family’s well-being. This was not a discretionary expense; it was a direct result of failed warranty support and emergency responsiveness during a period of dangerously high indoor temperatures.
  
  
  I am therefore formally demanding full reimbursement for the cost of the portable AC unit. I will provide proof of purchase and expect timely processing. Any refusal to reimburse would further confirm Lennar’s failure to uphold basic livability and customer protection standards.
  
  

  Business Response

  Date: 06/24/2025

  Good afternoon,

  Thank you for bringing this to our attention.  We sincerely apologize for the inconvenience you’ve experienced. We are opening a corporate case on your behalf and will escalate the matter to our upper management team for review and resolution.

  Customer Answer

  Date: 06/24/2025

   
  
  Complaint: 23508322
  
  
  
  I am rejecting this response because: Thank you for opening the case, I will wait for the outcome of the case. 
  
  
  
  Sincerely,
  
  
  
  Ramakrishna Namburi

  Business Response

  Date: 07/01/2025

  The air conditioning system was repaired by Airtron on Thursday around 3:30 PM, and the homeowner confirmed it has been working properly since.
  We appreciate their feedback. 

  Customer Answer

  Date: 07/01/2025

   
  
  Complaint: 23508322
  
  
  
  I am rejecting this response because:
  While I acknowledge that the air conditioning system was repaired on Thursday and is now functioning, Lennar’s response fails to address the core of my original complaint and the unacceptable delay in resolving a critical livability issue.
  To reiterate:
  The AC was non-functional for over four days during a declared heat wave, with indoor temperatures exceeding 90°F, creating unsafe and inhumane living conditions.
  Repeated follow-ups were necessary to even get basic scheduling confirmed, and the lack of urgency from both Lennar and Airtron caused extreme discomfort and stress for my family.
  This was not simply an HVAC repair—it was a failure of warranty service and emergency response protocols during a crisis.
  
  Lennar has responded to my concerns and agreed via email to reimburse me approximately $481 for the portable air conditioning unit I purchased to temporarily restore livable conditions in my home during the AC outage. I have submitted the receipt as requested and appreciate their follow-through on this reimbursement.
  However, I would like to reiterate that this partial reimbursement only covers the out-of-pocket expense, not the broader hardship and disruption my family experienced. In light of this, I am requesting an additional $1,000 compensation to fairly account for:
  Physical discomfort and emotional stress caused by extreme indoor heat.
  Loss of use of critical home systems.
  Time and energy spent coordinating between Lennar, Airtron, and service agents to resolve what should have been an urgent priority.
  This compensation is not punitive, but a reasonable acknowledgment of Lennar’s delayed response, the failure in meeting emergency service expectations, and the undue burden placed on my family during a period of extreme weather.
  I hope Lennar considers this a chance to not only close this complaint responsibly but to also demonstrate goodwill and commitment to customer care.
  
  
  
  Sincerely,
  
  
  
  Ramakrishna Namburi

• Initial Complaint

  Date:06/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Floor tiles were identified as loose in our downstairs bathroom during our 1-year inspection on 1/29/2025. Our warranty was up on 2/9/2025. Repairs were done on 2/7/2025. On 2/8/2025, it was identified that another loose tile was caused by the first repair. The second repair was done on 2/21/2025. Not 4 months later, this tile has since come loose again which indicates inadequate repairs were done. We sent a request to Lennar to come back and fix the tile they initially repaired. They have refused to come back stating that the repair was completed, and we are passed our warranty. They came to this decision due to "costing cutting from Lennar Corporate" and "we have been too flexible with warranty requests." The homeowner should not be harmed due to subpar contractor work. We request that Lennar sends the tile contractor, "Advantage," back to our house to repair the tile that was not adequately repaired. We already have grout left at our house from the first repairs, so no additional material will be needed from a Lennar cost perspective. I sight the initial repair request was dated 1/29/2025 being before the warranty, and the fact that additional service was already needed due to subpar repairs. There is a pattern of subpar repairs that should be addressed by Lennar if they are trying to reduce costs.

  Business Response

  Date: 06/27/2025

  I'm sorry you are experiencing issues with your floor tile. A corporate case has been opened for you and upper management has been notified.

• Initial Complaint

  Date:06/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im reaching out to you , as Ive done with the ************************, ******************************************************* and the Better Business Bureau in an effort to correct/ remedy what is being perceived as deceptive business practice and an attempt to evade responsibility for the installation of the 7th zone required on my sprinkler system.This is fourth attempt to employ deceptive business practices by a Lennar employees to avoid repairing a know issue ( confirmed by 2 vendors Lennar sent to our home/ and 1 independent vendor). As a result of, " Poor craftsmanship/installation, my sprinkler system is missing a 7th zone. The sprinklers are missing from the street side of the block. The appalling part is, Lennar had knowledge because, Rather than go back and remedy the issue, they installed a lager sprinkler head on the sidewalk side of that area.This quick fix was not a solution because the grass in dead in the area that is missing the sprinkler zone in question.Lennar sent to vendors to the home - both vendors reported a 7th zone would be needed. The field representative reports back it's been an approved and the zone would be installed to remedy the Issue.The 3 vendor, who said to be the person to install this zone comes to the home and then reports the job needs to be approved.The field then tells us it's not approved. And his manager will return tomorrow to make a decision.We're Contusion.The field manager returns the following day and now says Lennar dosent install sprinklers.Note: sprinklers were detailed in my initial home inspection and said to have been remedied.This issue was raised and resolved by a neighboring home .Video evidence of corner home being built to include the sprinklers on the street side to the end of the property line. Your partnership in resolving this matter is appreciated ******* and Kenya ************

  Customer Answer

  Date: 06/20/2025

  Im confused as to why this was closed. This is my first complaint regarding this matter, please advise?

  Business Response

  Date: 06/27/2025

  Thank you for reaching out. I currently see you reached out to our corporate team and a corporate case has been opened for you. Upper management is assigned and will reach out to you directly regarding the matter.

  Customer Answer

  Date: 06/29/2025

   
  Complaint: 23494860
  
  I am rejecting this response because: There has been no resolution discussed and or solidified. This issue persists. 
  

  An acceptable response should include a plan and timeline for resolution. 
  
  Sincerely,
  
  ******* ******

  Business Response

  Date: 07/01/2025

  Good morning.  The ********************** team conducted an inspection to evaluate the irrigation coverage. The irrigation zone in question was found to be operating as designed. It was also observed that the homeowner recently installed a new fence, which is obstructing several rotary heads.

• Initial Complaint

  Date:06/19/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had major issues from the day we moved in. We moved from out of state & upon arriving, found that the house wasnt done despite closing on it TWO MONTHS prior! The floors had to be ripped out and reinstalled, which still werent done, despite them knowing our move in date. They just continued to say it will be done well before then.Shortly after, we made a LONG list of repairs to be made that were under warranty. Met with the superintendent and naturally, none of it was ever repaired. We consistently followed up with them, only to be ghosted.We also requested reimbursement on something they were responsible for paying for, but they ************ forward to now. Weve had plumbing issues due to Lennar not connecting the pipes to the street, causing major backflow/clogging within the home. Another home two houses down had the exact same issue. They were able to get Lennar to cover the repair costs OUTSIDE of warranty, but theyre refusing to do the same for us.

  Business Response

  Date: 06/20/2025

  I'm sorry you aren't happy with your home. I opened a corporate case for you and notified upper management to review.

  Customer Answer

  Date: 06/20/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:06/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have filed a warranty claim with Lennar builders:- They did work within our warranty window to fix our shower - The work has caused a small leak that was discovered outside of the warranty - A third party confirmed the issue to be much larger than Lennar told me - Lennar tried to get me to do self work to void the warranty - I've supplied them with all details and internal ticket numbers - Attached is the scope of work confirmed by a 3rd party - This issue is a potential health hazard with mold/mushrooms growing - I'm concerned it can have health ramifications for my young children

  Business Response

  Date: 06/20/2025

  I'm sorry you are having this concern. I opened a corporate case for you and notified upper management to review and reach out.

  Customer Answer

  Date: 06/25/2025

   
  Complaint: 23461249
  
  I am rejecting this response. There has been no attempt to even speak to me from the warranty department.

  I have a serious potential mold issue. This is negligence on ****** part. There is a 3rd party confirming the work Lennar did caused the issue.

  Its a shame that any business would do this to a consumer.

  
  Sincerely,
  
  **** ******

  Business Response

  Date: 06/27/2025

  Unfortunately, you were denied service on this due to homeowner damage and going through a third party contractor for repair. Home is out of warranty and is suggested that you go through homeowners insurance for any further repairs.

• Initial Complaint

  Date:06/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought our home in June of 2023 and we also moved in-in June. Everything looked good even the inspector only found minor issues that they fixed. So about 4 months into the house our air upstairs went out(guy comes out to fix it) and a few months later it goes out again. Now that we been living here for 2 years now we starting to see problems that wasnt visible just looking at it. Now that the rain has buildup in our garage wall and created some molding and our panels on our house is flying off (noticed a few more houses like that a few months back). So our insurance adjuster came out and they noticed that the wall with the water running in it does not have J channel and wall flashing and our siding has the wrong tac so Im sure more is going to fly off. Our siding was only under warranty for 1 year but this is a brand new home and there is no way we should be having these many problems! The 1st 2 months our AC unit went out and now we have a wall socket that doesnt work! They are just throwing these houses up

  Business Response

  Date: 06/20/2025

  We're sorry you aren't happy with your HVAC system. I opened a corporate case and notified upper management to review the situation further and reach out directly.

• Initial Complaint

  Date:06/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased and closed on my home on April 30th, and as of today, June 6th, the sod that was promised has still not been installed. My backyard and patio are now completely overrun with weeds due to the delay. This is not only an eyesore, but it creates an unsanitary and unsafe environment for my children and pets. It also makes it extremely difficult to maintain a clean front porch and entryway, with mud constantly tracking ***** requesting that Lennar install my sod immediately and provide a professional cleaning crew to pressure wash my back porch and front driveway, which are currently covered in mud and debris.Additionally, Ive had ongoing and unresolved issues with the stove that was installed by Lennar. Since move-in day, the ***** has never worked. Although I followed their direction to file a warranty claim with Frigidaire, five different parts have been replaced and the stove still does not function. I have now filed a formal complaint with the BBB against Frigidaire, but Lennar is also responsible. This appliance was non-functional upon move-in and should have been tested beforehand. I am requesting a full replacement stove at this point.On top of this, there was a serious plumbing issue upon move-in a brick was found obstructing the sewer drainage, causing water to back up through the walls and into the carpet of my sons room. Although the blockage was eventually cleared, Lennar has refused to replace the carpet or properly inspect the wall for moisture damage. I am asking for the carpet to be replaced and the wall thoroughly evaluated to prevent future mold growth and health risks.I am deeply disappointed by the lack of responsiveness and quality control. I urge Lennar to take responsibility and resolve these ongoing issues immediately.

  Business Response

  Date: 06/20/2025

  I'm sorry you aren't happy with your home after closing. I opened a corporate case and notified upper management to review the situation further and reach out directly.

• Initial Complaint

  Date:06/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am so angry, disappointed, and betrayed by Lennar. I purchased a brand new villa from Bill ( the salesman at the home center) at ************ at ******** in December of 2024. It has been a living h*** and night. It all starts with the lies and deceptive sales practices. 1) I was told online that I had a slide in gas range ( on the website) that was a lie! 2) I was told that the pool/amenity center would open on January 1, 2025! We are now in June and nothing! 3) I paid extra for a water view it turns out that it is a detention/retention pond excavated by Lennar for monetary purposes! Is is nearly bone dry, a far cry from the other six (6) ponds in the community! Another lie! 4) I was never told that another community would be sharing our minuscule/undersized pool. Another lie! 5) as soon as I moved in, the toilets wouldnt flush, as there was a blockage in a pipe in the middle of the driveway! They had to rip out all of the pavers and replace the pipe! 6) the garage door went up on its own! 7) the shower door leaks water outside after every shower. 8- the weather stripping on the entrance door and garage door was inadequate and insufficient, as air and light protruded thru both doors. 9) a rat was stuck in my garage door/between the beam. 10) the garbage GE dishwasher made so much noise that I had to have it replaced. 11) the garbage GE washer would not complete a cycle when washing towels and sheets, which I had to have replaced 12) now the exact same house across the street is selling for $80000 less than what I paid! I will never ever purchase from Lennar and would advise the same to any normal, sane, perspective homeowner! To top everything off, I wrote to the Lennar headquarters in *****, and they never responded. The only response that I get when I submit a work order, is that it is not covered under warranty. Buyer Beware!

  Business Response

  Date: 06/20/2025

  I'm sorry you are not happy with your home. Your satisfaction with the quality of your home is very important to us. I opened a corporate case for you and notified upper management to review your situation and reach out directly.