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Business Profile

Home Builders

Lennar Homes, LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Lennar Homes, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Lennar Homes, LLC has 108 locations, listed below.

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    Customer Complaints Summary

    • 1,055 total complaints in the last 3 years.
    • 278 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/06/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The company repeatedly ignores service requests and repairs despite them being solely related to workmanship and construction by the company. They frequently claim things are out of warranty despite it not being inspected or signed off on during walk through prior to purchase. Their employees have been rude and disrespectful when contacted and show no interest in assisting or finding a solution. Greatly disappointed and have been in contact with VA since I am a retired and disabled veteran.

      Business Response

      Date: 06/20/2025

      We're sorry you feel this way. Unfortunately, I'm unable to locate your homesite in our system using the information you provided. Please provide me with the homesite address and the name of the homeowner.

      Customer Answer

      Date: 06/23/2025

       
      Complaint: 23433862

      I am rejecting this response because:

      no solution was offered. There is no option to provide business with requested information.

      Sincerely,

      ** *******

      Business Response

      Date: 07/01/2025

      Thank you for bringing this to our attention. We have attempted to locate your homesite using the contact information provided but have been unable to match it to any records in our system.
      To assist you further, we kindly ask that you submit a request through our website by selecting the Warranty/Service Request option.  This will ensure your concern is routed to the appropriate team for prompt follow-up.
      We look forward to resolving this matter once we have the necessary details.

    • Initial Complaint

      Date:06/03/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We bought a home a little over a year ago with ******. They advertised a pool and a playground. We were told both would be built before summer A YEAR AGO. The pool was just now built. I submitted a request about the playground and was told there are no plans to build this. They have shoved extra homes in empty spaces yet neglected the playground. I and many others bought in the neighborhood because we have kids and wanted a neighborhood with a playground. Lennar needs to stand by their advertised word and build it or lower our HOA. They collected for over a year and just now opened the pool a year late and said no to the playground. There is also a promised park. ***********************************************************************************************************************

      Business Response

      Date: 06/20/2025

      I opened a corporate case for you and notified upper management to review and reach out directly.

    • Initial Complaint

      Date:05/30/2025

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We purchased Lennar home. Home was completed in October 2024. Since then, we have had multiple issues with the doors sticking to frame, not being able to close properly, not being able to open them because they are stuck to the frame. We have had service to adjust the doors, repaint the peeling paint and five months later now, the issues persist and are far worse than even the first time we sent service request. Since our warranty is about to expire, we request that Lennar replace the doors rather than continue to do patch up work that is not solving the issues.

      Business Response

      Date: 06/20/2025

      I'm sorry you aren't happy with the way your doors are functioning. I opened a corporate case for you and notified upper management to review the situation further.

      Customer Answer

      Date: 07/01/2025

       
      Complaint: 23393969

      I am rejecting this response because: we do not have a resolution yet from the business. I have stated my concerns explicitly as this issue had occurred before and the business has not come up with a resolution. 

      Sincerely,

      **** ******

      Business Response

      Date: 07/09/2025

      We appreciate the opportunity to address the homeowners concerns and provide an update on the resolution.
      The homeowner initially expressed dissatisfaction with the previous touch-up repairs to the interior doors and did not approve adjustments to the door casing necessary for the installation of the new door. After further discussion, we explained the reasons behind the required door casing adjustments and offered to re-spray the doors to improve the finish.
      As of July 8, the homeowner agreed to proceed with the proposed solution. We have scheduled the doors to be taken to an active job site on July 14 for re-spraying and will return on July 16 to install the newly finished doors along with the new door. The homeowner has also agreed to the necessary door casing adjustments.
      We consider this matter on track to be resolved by July 16.

      Customer Answer

      Date: 07/09/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      **** ******

    • Initial Complaint

      Date:05/28/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Finish grading, install my lawn, terrible Progy managed by Lennar. They need a new project manager.

      Business Response

      Date: 05/28/2025

      Thank you for reaching out and I'm sorry to hear you have incomplete items in your home. I opened a corporate case for you and notified upper management to review and assist.

    • Initial Complaint

      Date:05/27/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We put $8k down for ******* money on a home to purchase. Lennar denied our loan May 6th, 2025. It took 3 weeks to even get a mutual release to sign (finally arrived Sunday, May 25th). We signed it that same day. Now being told we **** get out money back for 3-5 weeks, and thats just the process. We were very quick to send them our money, but somehow overnighting a check or even wiring isnt an option to give us our money back. Why is it everything has to be done extremely quick to please them, but when it comes to getting OUR money back, they cant help us sooner. Why does this process take 2 months from start to finish to get us our 8 THOUSAND back? Doesnt seem added up. This company is worth over $27 billion in net worth, $8k doesnt hardly made a dent. Shouldnt be an issue to offer us a wire to give us our money back, after being pushed to wire the money to them on the first place.

      Business Response

      Date: 05/28/2025

      Thank you for sharing your concern with us. I opened a corporate case for you and notified our sales leadership team to review and provide a response.

    • Initial Complaint

      Date:05/26/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought current new built home from Lennar on 12/27/2024.A series of subsequent repairs occurred which wasted my time and rendered me with the total recognition of a VERY poor quality home builder Lennar Homes is.1) A dead skunk was trapped in between hallway bathtub and the walls which resulted in months of bad odor in the whole house and literally took Lennar months to be really determined to fix the problem 2) Bath towel hanger was loose, shower head with reduced volume ( silicone tape stuck in it ), entry door was not installed correctly thus let in air and dirt. Garage door has let in most critters.3) All doors are not correctly installed let in lots of spiders, crickets and other small critters Almost all door were fixed again week prior to Memorial Day weekend.4) Touch up or patch up paint needed several times. Back patio ceiling paint fading two months after move in ( two months only ) and needed a total repaint 5) backyard lawn collecting water even not with heavy rain 6) Refrigerator with excessive noise which GE serviced two weeks ago, washer and dryer piping not hooked up 7) Front and backyard trees leaning ( Lennar said we needed to complain right before we are doing the final walk through )8) **** is not working ( we turned cooling on last week for more than 2.5 hours, and the temperature would not even drop one degree ( A *** with the builder's vendor )All in all, too many items to list and too much time wasted to talk to their virtual service people, time wasted in receiving their field people and time wasted in waiting for their vendors to come fix thing,We are now requesting these three items to be fixed with the most urgency and we would not tolerate for wasting more time....a) Fix the **** cooling system b) Fix garage door all all exterior doors so no critters come into the house c) Re-brace the front and back trees

      Business Response

      Date: 06/20/2025

      Thank you for taking the time to share your feedback with us. I'm sorry you aren't happy with the quality of your home and customer care. I opened a corporate case for you and notified upper management to review your situation and reach out.

    • Initial Complaint

      Date:05/26/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Title of ********************* Line Puncture No Resolution Offered Complaint:I purchased a home from Lennar Homes in 05/13/2024 . After moving in, I discovered a punctured gas line that occurred during construction. This created a hazardous gas leak, increased my utility bills, and exposed my family to a serious safety risk.I contacted Lennar Homes and raised the issue with supporting information. Their final response was "we will repair it*, without offering any compensation.This is unacceptable, as the problem was a result of negligent construction. It should have been discovered and repaired prior to occupancy. The company's refusal to take responsibility has left me with financial losses and safety concerns.What I am seeking:Reimbursement for the excessive gas bills incurred due to the leak Written acknowledgment of the construction error Compensation for the safety hazard we unknowingly lived with

      Business Response

      Date: 05/30/2025

      Thank you for reaching out. I understand the weight of your concern and am sorry you are experiencing this fear. I opened a corporate case and notified upper management to review the situation further and provide a response.

      Customer Answer

      Date: 06/02/2025

       
      Complaint: 23378791

      I am rejecting this response because:


      Thank you for your response. While I appreciate that the case has been escalated to upper management, I am still left without a clear resolution, timeline, or acknowledgment of accountability regarding the original issue.


      This situation has caused serious concern for the safety and financial burden it created. I respectfully request a detailed update on the outcome of the internal review and any steps being taken to resolve this matter in good faith.

      I will continue to follow up until a resolution is reached.
      Sincerely,

      ***** Priminciuc

      Business Response

      Date: 06/11/2025

      The gas leak was repaired in a timely manner once notified. Unfortunately, we do not offer compensation for warrantable repairs.

      Customer Answer

      Date: 06/12/2025

       
      Complaint: 23378791

      I am rejecting this response because:

      Thank you for your response. While I acknowledge that the gas leak was eventually repaired, I must emphasize the severity of the issue and the risks my family was exposed to due to a construction-related defect.

      The gas pipe was damaged from the time of the home purchase this was not caused by occupant misuse or wear. As a result, our household unknowingly lived in hazardous conditions, and we incurred significantly higher gas bills for an extended period.

      This is not just a matter of warranty-covered repair. This is about accountability and the financial and emotional impact of a serious safety hazard caused by construction oversight.

      I respectfully request that Lennar reconsider providing compensation for the excessive utility costs and the danger we were exposed to. Ignoring these consequences undermines homeowner trust and responsibility.

      Thank you for your reconsideration.

      Sincerely,

      ***** Priminciuc

    • Initial Complaint

      Date:05/26/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a new construction home in ****, **. Lennar charged 2% extra of the sale price for not Closing in time, which wasn't my fault. It was between the sales *** and the ***************** I felt it was a trap and a threat that I would lose ******* money (17k) if I canceled the purchase because I had to pay more $4800(2%x240000). Also, the Sale *** said if they didn't receive the funds today, then they would cancel the contract. I would like to pursue a lawsuit against the company.

      Business Response

      Date: 05/30/2025

      Thank you for taking the time to reach out to us. I shared your concern with our leadership team to review the situation further.

    • Initial Complaint

      Date:05/24/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      House/driveway is less than 2 years old Chunks of concrete are coming off driveway. Also large pieces of concrete are flaking off driveway in multiple places.Builder is claiming I parked something to heavy in the driveway. (Chunks of concrete coming off sidewalk) obviously nothing has ever been parked on the sidewalk . Heaviest thing thats ever been on driveway is a ***** equinox

      Business Response

      Date: 05/28/2025

      I'm sorry you are experiencing driveway issues. I opened a corporate case for you and notified upper management to review the situation further.

    • Initial Complaint

      Date:05/19/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased my first home with Lennar Homes on June 28, 2023. Not all the way happy about how Lennar did things but decent. Later a year and 1/2 goes by and around the beginning of May I receive a knock at my door from Lennar *** *** who advised me that there was a mistake Made by placing my septic tank in my neighbors yard. This was a mistake during the building process that should have never happened in the first place. Lennar then comes back digs up my back yard cut down trees and leaves my back yard useless. They refuse to make things right based on their mistakes which were no fault of my own. All because of poor construction. I was ganged up on by 5 men who came to my house when I was only expecting two. They were rude and advised me they are not doing anything about this after admitting my septic tank field should not be over there . I need help against a company who is not willing to make my back yard look more pleasant due to their mismanagement during the build and now I cannot use my yard due to pipes

      Business Response

      Date: 05/22/2025

      I'm sorry your backyard was not placed back how it was initially. I opened a corporate case and notified upper management to review and reach out directly.

      Customer Answer

      Date: 05/25/2025

       
      Complaint: 23349236

      I am rejecting this response because: I should not have to incur any expense due to the mistake Lennar made.  I should not paying for the damages tree that needs to be removed, the haul away of the torn down trees and I definitely should not have to pay for the damage to my backyard due to pipes that had to be moved from my neighbors yard into my back yard.  

      Sincerely,

      ****** English

      Business Response

      Date: 05/30/2025

      Our VP of Customer Experience met with the Homeowner and is working towards a resolution. Thank you for your patience and cooperation.

    Lennar Homes, LLC is NOT a BBB Accredited Business.

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