Complaints

This profile includes complaints for Lennar Homes, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Lennar Homes, LLC

  700 NW 107th Ave Miami, FL 33172-3161

• 

  Lennar Homes, LLC

  730 NW 107th Ave STE 300 Miami, FL 33172-3104

• 

  Lennar Homes, LLC

  18824 Noble Caspian Dr Lutz, FL 33548

• 

  Lennar Homes, LLC

  3030 N Rocky Point Dr W Ste 350 Rocky Point, FL 33607-5902

• 

  Lennar Homes, LLC

  6209 English Hollow Rd Tampa, FL 33647-5136

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lennar is not processing my house deposits even after many attempts with my local sale agent *************************. I signed two new construction house purchases in February 2022, Homesite 576 in Bella Vita ************, make deposit of $****** and homesite 580 deposit $ ******. Both were estimated to be closed by Late June. In May, my mortgage officer informed me that we were not qualify for mortgage due the finance changes. I emailed ************************* to request for cancellation of both contracts in May 5th. I was told the deposits refund should take at least 30 days from cancellation. Come around July I still didnt receive the Check, so I follow up with ***** In July 8, I was told she would check. July 25, I asked ***** again, I was told the accounting department was confused with other checks , ***** was able to clarify and asked for expedite. In July 28, accounting department emailed us the checks had send and already cashed. Thats is absolutely not the case. I asked for the check images, since then there has been no responses whatsoever from the accounting department although I follow up everyday. Im very disappointed with the way Lennar handle this situation, very unethical and unprofessional. I need help!

  Business Response

  Date: 08/16/2022

  Thank you for taking the time to contact us with your request. I've opened a Corporate Case for you and notified upper management to review and assist.
  
  
  

• Initial Complaint

  Date:08/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a home from Lennar Homes that had several months of delay. I eventually had to close on my home as one of the first residence in the neighborhood. They left my front porch with a steep ledge and never fixed it. My home is the only home without any railings or level ground. They decided to add railings to all the other homes the day after mine closed. If I had known they would of skipped my home I would have told them in my contract. This seems intentional and bad practice for the business. All the homes were the same price yet I get a lesser finish for closing early. Everything about my front porch is different from every other home next to me. It's not safe and the concrete doesn't even align with my column.

  Business Response

  Date: 08/15/2022

  Thank you for taking the time to contact us with your concern and feedback. I'm sorry for any misunderstanding that *** have happened. I've opened a Corporate Case for you and notified upper management to review and assist.
  
  
  

• Initial Complaint

  Date:08/11/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The construction team is refusing to fix serious items such as visible water damage that was caused by having no windows installed prior to the installation of floors and dry wall. We were told that they do not care and we are not allowed to enter the home any more. They told us that they do not care if we show up to closing, this is leaving us other no choice but to consider accepting the damaged/unfinished home as is, so we do not end up homeless.

  Business Response

  Date: 08/16/2022

  Thank you for taking the time to contact us with your feedback. I see you also spoke with a Corporate team member who assisted you in opening a Corporate Case. I understand our management team is actively working with you on your concerns.
  
  
  

• Initial Complaint

  Date:08/11/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I entered into an agreement with Lennar Homes to provide a quality product. Both parties agreed on this transaction which has been completed on my end of the contract agreement. Lennar Homes on the other hand has not held up to their end of the contract by not delivering a quality product. I paid for a new home not a scratch and dent home with issues. I have been several months trying to have these issues resolved, but I've had very little resolution.

  Business Response

  Date: 08/16/2022

  Thank you for taking the time to contact us with your request. I'm sorry to hear you aren't happy with you're home. I've opened a Corporate Case for you and notified upper management to review and assist.
  
  
  

• Initial Complaint

  Date:08/09/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My drains were clogged so I called a plumber for emergency service. The drain continued to run slowly. The plumbers said that there may be a larger issue. I contacted the Lennar *************** and ******************************* said that there was nothing Lennar could do because my warranty was voided. I did not think that clearing a clog would void the warranty. I thought any structural work on the plumbing system would void the warranty.I am kindly requesting that Lennar investigate the problem. If the problem was caused by anything I did I am happy to pay the plumbing cost. However, if there is a larger structural issue I kindly request that Lennar Warranty cover the cost.

  Business Response

  Date: 08/15/2022

  Thank you for taking the time to contact us with your concern and feedback. I've opened a Corporate Case for you and notified upper management to review and assist.
  
  
  

• Initial Complaint

  Date:08/08/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a home from Lennar Homes, LLC in *********, **. The community is ******************. My home was closed on **** and there is still no way to access the Internet!!! They said the main cable is not there/ready, but how can you sell a home when there is no way to access the Internet? This results in a big problem for us. And I hope this can be resolved as soon as possible.!!!

  Business Response

  Date: 08/15/2022

  Thank you for taking the time to share your feedback with us and I for any inconvenience this situation may have caused you and your family. I've opened a Corporate Case for you and notified management to review the situation further.
  
  

• Initial Complaint

  Date:08/04/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a new home from Lennar in April 2022. Multiple requests for warranty coverage issues have been submitted with limited or no response from responsible parties. It appears as though Lennar does not have an effective warranty program, no ability to schedule contractors to repair issues in reasonable timeframes, and when issues are escalated there is no management response. I have dozens of contractors building new homes all around me every day, but Lennar cannot (or will not) redirect any of them to fix the issues in the homes already transferred to homeowners (myself included). Does BBB have the ability to initiate a class action lawsuit? ...or can BBB provide any guidance on how homeowners could potentially initiate a class action lawsuit? Any help from BBB to get Lennar to honor their warranty commitments in a timely manner would be much appreciated. Thank you!

  Business Response

  Date: 08/05/2022

  Thank you for taking the time to share your feedback with us and I apologize for any delays in work you experienced. I've opened a Corporate Case for you and notified management to review the situation further.
  
  
  

  Customer Answer

  Date: 08/05/2022

   
  Complaint: 17671208
  
  I am rejecting this response because:  After reviewing the complaint history against Lennar, this is the same response they have given every other complaint with no change in their practices or response times to the homeowners they should be taking care of.  Locally, my issues have been escalated to Regional Manager, ***********************....with absolutely no response.  In talking with other homeowners in my development, **** has not responded to emails or phone calls in some cases for over a YEAR!!  **************** appears to be incapable, or not interested, in improving the situation and finding ways to help the homeowners.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 08/23/2022

  Thank you for your patience and cooperation. Our team is working with you on selecting a ****** for replacement of the upstairs carpet. Once we have a selection we can move forward with replacement.

  Customer Answer

  Date: 08/23/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me AT THIS TIME.  Work has not been completed, and I still have concerns about whether all remaining warranty claims will be handled on a timely basis.  I will file a new complaint should problems persist, but I'm pleased that there has been some improvement in this matter.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:08/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a brand new house with lennar in 2019 and a lot of issues in the home were not solve although they were point out during the last homewalk before closing however, the reason I write today is because of a newly discovered issue. This year our air conditioning system stop cooling and because is still under warranty for parts only we called the a/c technician. The technician told us that the evaporator coil was damaged (it had a leak provoked by damaged while installation). I had to replace it and although the part was still covered under warranty, I still had to pay $1,233 for the service. It is incredible how Lennars workers lack of care still bring issues almost 3 years after construction.

  Business Response

  Date: 08/03/2022

  Thank you for making us aware of the situation. I've opened a Corporate Case for you and notified our management team to see if there is anything we can do to assist considering the time since your Close of escrow.

• Initial Complaint

  Date:07/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or about the beginning of June 2022, I submitted a work order request for multiple issues identified in my home after closing. I was told initially by my Lennar ************* representative that she would be my go to for any issues I had within my home. After taking her time to get back to me or ghosting me on some of my text messages, I finally found out there was a portal to submit my request. I had been asking for this from day one upon my closing and she couldnt supply that information. Fast forward, once submitting the warranty work order request, response time was great and received a call from a Lennar ************* rep that went over each of my repair issues. We spoke, I sent in pics and I thought everything was fine. He even told me when to expect the repair personnel to be by my house. They never showed and no one ever coordinated a date and time. After numerous calls and texts to his work cell, I finally called corporate and spoke to someone else that was now assigned to my repair requests and he stated my original customer care rep had been let go by ********************. Okbut why hadnt anyone reached out to let me know that they were my new contact and check to see if anything had been resolved? This happened around late June to early July. Now, I was told that a couple of the issues would be resolved for the last 4 weeks and still no one has stopped by to repair. The other issues were dealing with the outside of home and I was told that what was needed was out of stock and theyd waiting until it arrives to come out to repair. My question is that if there is product needed, why not obtain from the on-site construction crew that is in the community instead of having homeowners wait for their repairs? I shouldnt have to wait months on end to have issues I submitted resolved. Again, I feel this is another attempt by Lennar to drag their feet and not lean on these third party repair people to do their job so the one year warranty runs out. This is totally unsat

  Business Response

  Date: 08/03/2022

  Thank you for taking the time to share your feedback with us. I'm sorry for any inconvenience this situation may have caused you. Our team continues to work on improving the communication with our customers top prevent situations like this. I've opened a Corporate Case for you and notified management to review the situation further. 
  

• Initial Complaint

  Date:07/29/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a new home in ****** ** on Oct/2021. One of the features, that was promised by me by multiple Lennar employees was a *************** smart water valve. We got the keys to the house, moved in and that device wasn't installed. We've contacted since then about the missing device and neither credit was offered or a resolution made. I've been in contact with a field representative named Connor. He has ignored my request multiple times since April 2022. In the meantime, new houses are being built in the community with this device installed as promised. I have had no resolution yet.

  Business Response

  Date: 08/03/2022

  Thank you for taking the time to contact us with your issue. I've opened a Corporate Case for you and notified upper management to review and assist.
  
  
  

  Customer Answer

  Date: 08/03/2022

   
  Complaint: 17642247
  
  I am rejecting this response because: Device still hasn't been installed and no communication has been made to me from them
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 08/12/2022

  Lennar management is engaged and working through material and supply delays to complete the open **** flow request.
  
  

  Customer Answer

  Date: 08/12/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************