Complaints

This profile includes complaints for Lennar Homes, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Lennar Homes, LLC

  700 NW 107th Ave Miami, FL 33172-3161

• 

  Lennar Homes, LLC

  8635 Parkland Bay Dr Parkland, FL 33076-4877

• 

  Lennar Sales Corp

  2465 Kuser Road Third Floor Hamilton, NJ 08690

• 

  CalAtlantic Group, Inc.

  610 E Baltimore Pike 1st Fl Media, PA 19063-1750

• 

  Lennar

  4306 Fox Hollow Blvd Indianapolis, IN 46239-9032

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5/2022. Complaining to ***************. HVAC system. Numerous 2 MONTHS. emails phone calls still no resolution. ******* who installed HVAC at yellowdot called and stated that I needed curtains ( which I have ) and that HVAC will not cool down house if temperature is 100 degrees. ( untrue ) multiple visits saying nothing is wrong even though temp set at 72 degrees and reading 77 with humidity inside house 69%. ( enclosures ) lennar provides warrenty to Abode not honoring it. Something is fishy with Lennar sending emails saying they wont honor warrenty asking me to sign it. If they are sending it to begin with why if something isnt up? Lennar cheated Manual J codes in sizing for HVAC ( enclosures for sized house building codes ) HVAC cycling because it is TOO SMALL. Manual J codes require for **** square feet minimum 2.5 ton preferably 3. ******* said cant have it too big though codes require that per all considerations ( location ) They refuse to acknowledge code. They refuse to replace. They refuse warrenty. It is not efficient electric doubled. Abode is aware as other tenants have complained SAME ISSUE. And Abode aware something is wrong by providing a standalone air conditioner also. They keep sending **** maintenance man which they clearly know its not his job and im sure ITS VERY STRESSFUL ON HIM, pushing tenant complaints on him. When Lennar doesnt honor warrentys and ALSO never followed build codes J manual sizing codes for HVAC. Replacement HVAC SIZE. 2.5 -3 ton by code law. Enclosures, pictures of temps, other complaints, numerous emails. Not resolution 2 months. *** also has a heart condition/breathing had pacemaker put in 4 weeks ago. Humidity she cannot breath.

  Business Response

  Date: 08/04/2022

  Thank you for taking the time to contact us with your request. I've opened a Corporate Case for you and notified upper management to review and assist.
  
  
  

• Initial Complaint

  Date:07/27/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I closed on a new home with Lennar on November 30, 2021. We had our walkthrough on November 29th to review the home finishes and additional actions needed. Lennar had a list of items to repair and they had contractors and cleaners in our home on November 30th all day. We closed at the attorneys office at 2pm. Trades and cleaners were still in the home and we arrived after 4pm. Our hardwood floors were damaged (stripped of the finish) when we entered the home. Lennar initially acknowledged that trades were in the home after the walkthrough and measured so that they could repair the floors. A few weeks after measuring Lennar refused to fix the floors siting that they were not damaged on November 29th and they refuse to take responsibility for the trades/cleaners being in the home on the 30th and damaging our floors. We want Lennar to take responsibility and fix our floors.

  Business Response

  Date: 08/04/2022

  Thank you for taking the time to share your feedback with us and I for any inconvenience this situation may have caused you and your family. I've opened a Corporate Case for you and notified management to review the situation further.
  
  

• Initial Complaint

  Date:07/27/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I built my home with Lennar in 2017. 6 months after moving in, I noticed an outline of my 2nd floor bathroom from the first floor. I immediately contacted Lennar and the customer service manager sent someone to paint over the area. We informed Lennar that painting would not be sufficient but the customer care manager insisted that I could not see my bathroom from the first floor. Lennar failed to send anyone to investigate or properly inspect the matter. Fast forward to current, we have a massive leak in our ceiling in the exact same area that was previously painted over. We contacted a plumber who inspected the issue and reported that there was no sealant around the gasket/faucet. The faucet was not properly aligned and any use of that sink would eventually result in leaks. My ceiling is now destroyed and Lennar has failed to address this appropriately or even respond to our actual request. Lennar failed to act with the appropriate standard of care when they were alerted to this issue in 2018. If someone reports that a 2nd floor room is visible from the first floor, a proper inspection should be completed and corrected. Lennar says that we are out of warranty, but if this would have been properly addressed in 2018, this would not have happened and we would not have incurred the unnecessary cost to repair a ceiling in a 5 year old house. Lennar does its best to avoid repairing issues as a result of quality of work.

  Business Response

  Date: 08/03/2022

  Thank you for taking the time to share your feedback with us and I for any inconvenience this situation may have caused you and your family. I've opened a Corporate Case for you and notified management to review the situation further.
  
  

• Initial Complaint

  Date:07/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had a leak in our bathroom from a crack in the toilet seat tank and I didn't know who to call for emergency since it was a Saturday and I ended up calling restoration company but submitted a request via online to lennar two times....and on Monday finally I got hold on someone..at first the representative said they will take care of remediation and fix the home as it was new and will send a ******* but ******* never came and the next day they denied saying that since they were not the ones who were contacted so they will not cover the damages and I told them we didn't know who to call in emergency..and no info was given as to what to do In emergency on our final walk through. No demo was done by the restoration company and they only dehumidfy the place since there was water everywhere. And till today there has been no response by lennar..

  Business Response

  Date: 08/04/2022

  Thank you for taking the time to share your feedback with us and I for any inconvenience this situation may have caused you and your family. I've opened a Corporate Case for you and notified management to review the situation further.
  
  

• Initial Complaint

  Date:07/26/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******** services:- I bought the house at the end of 2021 and moved in December 2021.- I've had several ******** requests go unanswered or told "it's no a problem" -the staff will inspect and inspect and with me actual action to correct some issues, especially major ones.Some issues including:-retaining wall the admitted hitting (you can see in the document uploaded, their report) with a heavy piece of equipment. Damaged the wall and now my wall is crumbling. They sent someone out to inspect it when I was t present and told me the wall wasn't compromised and they wouldn't be fixing their mistake of damaging the bricks.- I have water that is retaining in my yard that they promised to fix and they waited for the weather to dry up before inspecting and telling me there was no issue. Even with sever requests and images shared about this issue. Their solution to this issue was to stack river rocks around a in ground drain that doesn't properly drain my yard. And the image I am sharing shows before and after with water still standing due to the way they designed the neighbors yard and my own with the sprinkler system. Those photos are taken during no period of rain or prolonged watering. My yard just stays wet all the time.The retaining wall, isn't compromised from holding the dirt back. However, it appears to me to still be of safety concerns that the lower bricks could give way and pose a future issue with this wall and lennar warrenty seems to take no accountability for the retaining wall and flooding issue that could also lead to retaining wall failure. The ******** staff will argue with me that "these items are of non issue" and when they do make attempts to fix those issues. They take 3 plus attempts before fixing my warranty items correctly.

  Business Response

  Date: 08/03/2022

  Thank you for taking the time to contact us with your request. I've opened a Corporate Case for you and notified upper management to review and assist.
  
  
  

  Customer Answer

  Date: 08/05/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:07/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My home has taken over 9 months to finish punch list items since taking over occupancy. I would have forced Lennar to finish before but could not afford to do so and had to move into a near complete home. Since moving in, weve identified large things missing and reluctance to finish the job. We have went months without communication and feel we have no leverage to get the job down.

  Business Response

  Date: 08/03/2022

  Hi Max,

  I'm sorry to hear of the issue you're experiencing. I opened a Corporate Case for you and notified upper management of the communication breakdown and work completion issues.

   

  Sincerely,

  Selma

  Customer Answer

  Date: 08/04/2022

   
  Complaint: 17623509
  
  I am rejecting this response because: there's no actionable next steps or resolutions.  This is corporate speak for 'nothing is going to happen, not our problem.'
  
  Sincerely,
  
  *********************

  Business Response

  Date: 08/12/2022

  Our team has been making progress on addressing your concerns. Thanks for your patience and cooperation.

• Initial Complaint

  Date:07/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On going from 2012 --builder repaired leaking shower. Leak came back three years in a row which they addressed. Next time, they said I was out of warranty even thought it was hidden/concealed damage. Cost to repair was over $12,000.00----

  Business Response

  Date: 08/03/2022

  Thank you for taking the time to contact us with your request. I've opened a Corporate Case for you and notified upper management to review and assist.

• Initial Complaint

  Date:07/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a home with Lennar in November of 2019. We were extremely happy with the home initially. A few months after moving in we would periodically notice water near the back door. Being that we had small children we didn't think too much of it. It wasn't until the area started to show more sporadically placed wet spots that we started to pay attention. After a rainy day we noticed a small pool of water an inch or so from the door. We contacted Lennar for repairs but they were delayed due to Covid. Because our experience with them had been so positive before we figured they would make it right when possible. After a few months I contacted them again about the issue just to make sure we didn't slip through the crack along with, not wanting to be told that it was now out of warranty due to the wait, and was informed that things were a bit difficult still due to the pandemic. When someone finally showed up for the repairs we were told that the puddles were from water splashing up from the floor pan. I argued that that did not make sense due to the amount and placement of the water. They did some work ( what I'm not sure of) but hoped that the issue was fixed. Not long afterwards I called to let them know that the issue was still present and needed to be revisited. Due to Covid persisting there was a decent wait time once again for someone to be available to make repairs. After explaining the situation to the repairmen they thought it may be somewhere behind the walls where the water was coming through. As I was explaining to them where I saw the water appear my finger sinked into the side of the walls near the door. The repairmen were genuinely confused but came up with a few ideas. This lead to a long trial and error repair jobs along with our attempts at watching the door in between business trips. I was eventually told that I needed to purchase a storm door and have it installed. I said that I would after the issue was properly fixed. Cont.

  Business Response

  Date: 08/03/2022

  Thank you for taking the time to contact us with your request. I've opened a Corporate Case for you and notified upper management to review and assist.
  
  
  

  Customer Answer

  Date: 08/10/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and am currently waiting to be contacted.
  
  Sincerely,
  
  ***************************

  Customer Answer

  Date: 08/17/2022

  Lennar still has not reached out to us nor attempted to remedy my issue. Water damage can still be observed around my back door area, with pools of water appearing in various locations near the back door.

  Business Response

  Date: 08/23/2022

  Our management team reviewed the concern and found it to be non warrantable at this time as the home is 2 years past its warranty expiration.  The last case we have opened for this home was in 2021 where the situation was assessed and found the leak not to be related to the door. The same case was again opened July 2022 where the same thing was assessed and found.

• Initial Complaint

  Date:07/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: February 25, 2022 Amount of money: $330,000 Commitment: Following up on their warranty contract Hey there,I bought a new home from Lennar in February. I was promised, on the day of closing, that several remaining issues would be resolved that day before I moved in. This is also part of the warranty contract I signed with them. Five months later, these issues remain. I have an 80+ message long email chain with their warranty person, ***************************, whose incompetence has made the entire ordeal far more difficult to deal with than it ever had an need to be. I have requested, on multiple occasions, from multiple people, contact information for a manager or supervisor or anyone else to communicate with, and ****** has told me she can't do that. I apparently am not able to speak to anyone but her, who is accomplishing next to nothing and who has been infuriating to communicate with.On multiple occasions, I've been told to expect repairmen to arrive at a certain time, and they either don't come at all, or come 5 or 6 hours late. These schedulings require me to set time aside from work, and then Lennar takes no responsibility for that time having been wasted other than, "We're sorry."I have had a repairman come into my house and walk all over my kitchen counters with his shoes on, and then upon noticing he left footprints all over my counters, proceeded to SPIT on his t-shirt and use that to wipe my countertops. I have both images and video of this.The absolute ineptitude, disregard, and total lack of responsibility by anyone I've been able to get in contact with at Lennar is so beyond dumbfounding that I'm left shocked they're a profitable business. I would not wish a new Lennar home on my worst enemy, and will be solemnly warning anyone that remotely looks their way.To say this entire experience has been a nightmare is such an understatement it's almost comical.I really appreciate BBB's support in any way you can offer it.Thank you.

  Business Response

  Date: 08/03/2022

  Thank you for taking the time to contact us with your request. I've opened a Corporate Case for you and notified upper management to review and assist.

• Initial Complaint

  Date:07/25/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May of 2022, My Fianc and I looked into purchasing a new primary residence from home builder Lennar Homes. We found a home that we liked and filed the paperwork and made an initial deposit of *****. Lennar demanded that we deposit a total of 10% of the purchase price. Purchase price of the house was ******* so the full deposit was ******. We made a second deposit of ****** to Lennar to complete the full deposit of ******. I must admit, we were excited about the home, but unfortunately very serious circumstances have happened to our family shortly after going under contract with Lennar. My Fianc's brother was diagnosed with stage 4 prostate cancer. He who lives in NY is unable to take care of himself, so we have been helping him with medical bills and such to the point that we are very close on our monthly budget and do not feel comfortable purchasing a new home. My fianc is not happy about moving and is expecting to have her brother move down to ******* from NY around the time we would be closing on the Lennar home (estimated closing is 9/26/2022). Lore (my Fianc) does not want to move at all now due to our family emergency and now our ****** deposit is at risk.We have informed Lennar of the issue and Sales Rep ***************************** told us we are pretty much out of luck, that we either buy the house or we lose the 52k deposit. This puts us in a very unfortunate situation. We need the money to help pay for ****** brothers medical bills and take care of him when he moves to **. I understand that we signed a contract and it was my mistake for not reading every line in the contract. But now after discovering ****** brother has terminal cancer, I started to look for a way to back out of the contract. Unfortunately, Lennar has no protections for the consumer in the contract. Their contract states they are allowed to force close on a house (get the ***** even if all the appliances are not fully installed as an example. ***PLEASE SEE ATTACHMENT FOR FULL DESCRIPTION***

  Business Response

  Date: 08/03/2022

  Thank you for taking the time to share your request with us. I'm sorry to hear of the situation you are experiencing. I've opened a Corporate Case and notified our Director of Sales to review and assist.