Reviews

Review Details

• Review fromRobin G

  Date: 10/11/2024

  1 star

  Robin G

  Date: 10/11/2024

  If I could not give any stars I would not. This company is the WORST! They only communicate via email, they want to pay you the very minimal for damages incurred by their people, they try to strong arm you into signing off on the claim they send out, they are very rude and unprofessional in their approach to handling the claim, I hope you do not have to deal with this company because they are absolutely thee WORSE and they do not care about your property or you for that matter. They should not be in business and do not operate with good or honest business practices.

  CAF Moving Claims

  Date: 10/22/2024

  We are deeply sorry to hear about your dissatisfaction with our services and any inconvenience you may have experienced during your relocation or while filing your claim. Our communication process throughout the claim filing is designed to ensure that all records are documented properly and that each issue is addressed accordingly.
  While the submission of documentation must be done via email and any revisions to your claim must be requested through email to ensure a thorough review, our customer service line is always open for any inquiries or assistance. Our agents are available from 9:00 AM to 7:00 PM Eastern Time to support you.
  Regarding your concerns, please note that CAF Moving Claims acts solely as a claims department for your moving company. Our role is to process and evaluate claims based on the agreements you made with your moving company during your relocation. While we understand that the outcome of your claim may not be satisfactory, it is important to recognize that this process reflects the terms you agreed to when opting not to purchase additional coverage.
  Customers are provided with the choice to purchase additional coverage through their carrier for an extra cost, or to obtain separate insurance through an external company. Alternatively, they may select the minimum carrier liability at 60 cents per pound, which is the default option when no additional coverage is purchased. In your case, you selected the minimum carrier liability. If additional compensation was expected in the event of damages or losses, purchasing additional coverage at the time of your move would have been necessary.

• Review fromDaniel H

  Date: 08/05/2024

  1 star

  Daniel H

  Date: 08/05/2024

  A scam of a company used by Christian ******** Moving company. Damage to thousands of dollars of personal belongings and offered $69 in total. It was contested and they responded with, we regret to inform you... ************ should be shut down. Buyer beware. Reviews don't lie.

  CAF Moving Claims

  Date: 08/08/2024

  CAF Moving Claims acknowledges the inconvenience and dissatisfaction you experienced during your recent relocation and the subsequent claims process. We find it necessary to clarify that CAF Moving Claims operates exclusively as an independent claims processing entity, engaged by moving service providers to evaluate and adjudicate claims in strict accordance with the contractual terms and conditions established by the moving companies. CAF Moving Claims does not engage in the physical transportation of goods and therefore does not assume the responsibilities or liabilities associated with such activities.
  Your claim was meticulously evaluated based on the coverage elected, specifically the Released Value Protection, which provides a minimal reimbursement of 60 cents per pound per article. This baseline level of coverage is frequently selected by customers due to its inclusion in the base ********************** service at no additional cost. However, it must be underscored that this level of coverage inherently offers limited compensation for loss or damage. Under the terms of the contract, this coverage is intended to provide a nominal level of financial protection, recognizing the basic value of transported goods.
  It is critical to note that more comprehensive coverage options were available at the time of contracting, such as Full Value Protection. Full Value Protection offers significantly broader coverage, including the repair, replacement, or full cash value of items, thereby providing a more extensive safety net against potential loss or damage. Additionally, customers have the option to procure third-party insurance to further supplement the carriers liability coverage. In this instance, the customer did not opt for Full Value Protection nor procure any external insurance, thereby limiting the scope of compensatory relief available under the current claim.
  In assessing damage claims, it is imperative to consider the packing services selected. Items packed by the customer, as opposed to those professionally packed by the carrier, are at a higher risk of damage due to potential improper packing methods. Under such circumstances, the liability for damage *** not fall under the carrier's responsibility. This delineation of liability is explicitly detailed in the contractual terms agreed upon by both parties prior to the move.
  The claim settlement amount of $69.00 was determined in strict compliance with the legal and contractual obligations binding both CAF Moving Claims and the moving service provider. This amount reflects the stipulated terms under the Released Value Protection, acknowledging the limited coverage elected. As additional coverage was not secured, CAF Moving Claims is precluded from compensating for the full market value of the damaged items. The contractual agreement, voluntarily entered into by the customer, governs the extent of liability and the corresponding compensation framework.
  We fully comprehend the customer's concerns and the distress caused by the perceived limitations of the selected coverage. Nonetheless, it is imperative to reiterate that the assessment and settlement of the claim were conducted within the established parameters of the contractually stipulated terms. For future relocations, we strongly advise considering the adoption of comprehensive coverage options, such as Full Value Protection, to ensure extensive protection for personal belongings. Additionally, engaging in professional packing services can further safeguard items against potential damage.
  We appreciate your understanding and cooperation in this matter and remain committed to providing transparent and equitable claims processing services. 

• Review fromRaul S

  Date: 07/07/2024

  1 star

  Raul S

  Date: 07/07/2024

  This insurance company is very difficult to work with only email and take day to respond and the company is not trying to help you at all I was under the influence that the movers had full coverage on my item up to ***** dollars but it is my fault so Im now getting .60 per pound of the item but they arent working with me as I have things that I filled out and 2 night stands both weighing 80 pound they trying to pay me has if it is just one night stand and also my tv is damage and my 65 inch flat screen can not be fixed with the 30 dollars they would like to give for it.

  CAF Moving Claims

  Date: 07/10/2024

  In response to the customer review/complaint, we deeply apologize for any inconvenience that the customer may have endured during the process of their claim as our goal is to provide the best service possible to all customers. It is stated on our website that once an email is sent to us you should expect to receive a response from our end within the next 24 business hours of your email and constant communication has been provided to the customer throughout the filing of their ********************. As per the resolution of the customer ********************, all ********************** are evaluated based on the terms and conditions that the customer agreed to and signed with their ********************** company, the customer never purchased insurance nor any further type of liability and agreed to have their items evaluated at 60 cents per pound in case of any incident. This information was never hidden from the customer as they were given copies of their moving documents by their moving company so they could review it and it is stated in the documents that when a customer does not purchase coverage they are bound to the minimum carrier liability. In addition to this when the customer filed a ******************** with us a claims package that included a claims form was sent to the customer on May 01, 2024, and on this form information such as the weight of each of the items being claimed was requested from the customer for a proper evaluation of their ********************, regardless, the customer did not submit the requested information when submitting their claim to us and even though the items claimed were to be denied due to lack of information by the customer, therefore, the items ********************** were processed based on a standardized weight out of carrier good faith.

• Review fromMichelle T

  Date: 02/28/2024

  1 star

  Michelle T

  Date: 02/28/2024

  **************** is horrendously rude and ********************** arent handled properly. They denied claims based on information that was suppose to be provided by the company and not myself.

  CAF Moving Claims

  Date: 03/04/2024

  We strongly apologize for any inconvenience that the customer may have endured during the process of the claim. We want to apprise the customer of the denial reason for her ******************** as we notice that the customer is unaware of this information, regardless of the fact that this was written in the settlement result that was sent to them. This claim was not denied because of a lack of supporting documentation from the moving company, we did receive copies of the customer contract which the company submitted to us on February 16, however, the denial reason for this claim is due to the fact that the customer is *********************** property damage when Full Value Protection was not purchased with the moving company, and additionally, the customer signed a waiver in the company's contract releasing the company of any responsibility of any claim at the time of delivery stating that the customer had purchased third party insurance and therefore, the claim must be handled directly with their insurance company. 

• Review fromCHERYL H

  Date: 11/29/2023

  1 star

  CHERYL H

  Date: 11/29/2023

  This has been a nightmare trying to get resolution for my damage claim from moving my things from **** to *********! I sent all the paperwork and photos for the damaged items to them and they claim they didn't receive it! Yet when I talk to them they say it is missing some info but won't tell me what!! I called again today and the **** that I spoke with was extremely rude and hung up on me! I only want them to reimburse me for the items that were damaged! Some of the items were expensive and can't be replaced!!

  CAF Moving Claims

  Date: 12/04/2023

  In response to the customer complaint and review, we would like to inform the customer that ******************** it is not a moving company nor do we have the information that the moving company has of its customers. The customer has not filed a ******************** with us and we are unable to locate the customer in our system. In addition, the customer ********************** that she has gotten in contact with us and contacted someone by the name of ****, this is not true since the customer has never contacted us directly and all of our agents are addressed with an agent number. If the customer contacted the ********************** company directly whether it was via email or phone call and filed the claim directly with the moving company and not with us, we would have no knowledge of that.

• Review fromJohn P

  Date: 09/06/2023

  1 star

  John P

  Date: 09/06/2023

  Doesn't deserve even one star. Processed a claim for damage to our property from MAP Moving and Storage for our move from ************, ** to *********, **. All communications by email, process lasted one year. CAF didn't respond to our questions about the claim, just repeats the same mantra about following all the terms and conditions of the contract. Repeatedly reminded us that we were not *********** compensation based on replacement value which we DID NOT request. Cited other terms and conditions which were not included in our contract with MAP Moving and Storage. Our original dispute took three months for CAF to provide a response, only after we prompted CAF to respond. Totally disappointed with their service. They are not a neutral participant but appear to be working in the best interest of MAP Moving. Deceptive at best, dishonest at worst. Have filed a complaint with the office of the ******* Attorney General.

  CAF Moving Claims

  Date: 09/07/2023

  In response to the customer complaint, we are truly sorry for any inconvenience that the customer may have endured during processing of the claim. As per the customer complaint concerns, the customer stated in her complaint that the processing of the claim lasted a year, however, the reason for this is due to the customer not providing all the required information in a timely manner, the customer filed the ******************** on July 12, 2022, and it was not until August 25 that the customer submitted all of the requested documentation, and her claim was sent for processing to our claim analyst department. Customers art well informed during the filing of their claims that they must submit the requested documentation as soon as possible if they want their claims to be settled sooner, the reason for this is because they are also informed that once we receive all of the documents that are needed to file their claims, the processing of their claims may take up to 45 days so we may review all of the customer documentation and come up with a resolution. We sent the customer their settlement letter on October 17, 2022, and until then we were only waiting for the customer to sign and notarize the agreement in order for her to receive compensation for her claim which was not done until August 16, 2023. The customer disputed her ******************** with us initially on April 21, 2023 and response was sent on MAy 08, 2023, after that we offered a revised settlement to the customer with more compensation for her ******************** out of carrier good faith on May 23, 2023, and the customer disputed that offer as well on June 07, 2023, which we responded to the customer dispute on July 20, 2023, and after the customer disputing back to us again a response was sent on August 03, 2023. The customer never purchased insurance for her move and neither did she purchased Full Value Protection for her items, instead the customer signed and agreed with her company to the Minimum Carrier Liability Coverage of 60 cents per article which is provided to all customer at no additional cost to the move which the customer states that this terms and options were never provided to her and neither were they included in their moving documents, however the customer can confirm this information and see the document that she signed named "Valuation Addendum" in which she agreed to this level of liability. The customer already agreed and signed as well the settlement offer that was sent to her and in that form she agreed to not post any complaints, reviews or post and that if this agreement is broken the company is not obligated to pursue the compensation of the claim, therefore this review should be deleted.

• Review fromPeter B

  Date: 08/29/2023

  1 star

  Peter B

  Date: 08/29/2023

  We submitted Moving Claims "Claims Procedure Package" on June 22, 2023, via US ************** certified mail to one signed by recipient. The mailing was picked up and signed for on June 29, 2023 at 10:33 AM. As per **** requirements, an employee or authorized person signed for the package for Moving Claims. While the signature was unreadable, the printed name was, a copy of which **** provided to us. This information was provided to Moving Claims and they were asked for an explanation on numerous occasions by email. They refused to call me or acknowledge that they received the package. Nor would they identify themselves. They accuse me of being difficult and repeatedly request we complete a claims package as they have never received it, nothing more. They are doing a disservice to the moving companies that pays them along with the the injured parties. Do not trust these people, they hide in the shadows and do nothing. Total negligence and not to be trusted.

  CAF Moving Claims

  Date: 12/10/2023

  In response to the customer complaint, we would like to clarify that the allegations that the customer is *********************** are false. The customer filed the ******************** with us on June 22, 2023, however, he never mailed any type of documentation to us, as a matter of fact the customer never contacted our office directly to request our mailing address. It is important to know that unless the package was submitted to us directly we do not have access to your company file and would not know that you mailed anything to them unless you informed us. In addition to this, what the customer ********************** that he sent us via email is the "Claims Procedure Package" this package is an attachment that we sent to all customer when filing a ******************** in order for them to read and know how to submit a claim to us yet this does not needs to be filled out or sent to us. On September 25, 2023 the customer sent us a copy of his contract and pictures of the items being claimed via email (not labeled which is a requirement from us in order to be able to know what item is in each picture and process the claim accordingly, in addition the customer never mentioned that he had mailed a package to someone), an email was sent to the customer informing him that we were in need for him to submit his claim form which was initially sent to him on June 22, 2023 with his claims package via email in order for us to know the list of items that the customer is ***********************. The customer responded to us multiple times on October 05, 2023 stating that he did not have a copy of his inventory list to which we replied to the customer that this is not what we were requesting from him and that what we needed was the link of the claim form to be submitted so that we may know what items he is claiming and start the processing of his claim, this was informed to the customer multiple times and we informed him that if there was any information that he did not know or was unable to supply to us to simply let us know so that we don't request it from him again. The claim form was submitted to us on October 09, 2023, and an additional claim form was also requested and sent to him on that day since he claimed he had more items to claim. After we received the additional claim form on October 10, 2023, we sent his claim to our claim analyst department to be processed, yet due to the customer not wanting to submit the pictures labeled we were unable to process the claim as is and we had to request the customer to label the pictures of the damaged items that he sent to us so that we may be able to identify them. The customer stated in his email that we accused him of being difficult, this is a strong accusation for us since all this time we have tried to assist the customer on the filing of the ******************** and inform him of what needed to be done in order for his claim to be processed and evaluated accordingly. We understand the frustration of a move and that the customer wants compensation immediately without submitting any documentation to us or the company, however the customer must know that we are unable to know what the customer wants, ********************** and how to evaluate his claim properly without the supporting documents for his claim.