Complaints
This profile includes complaints for Assurant, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 3,679 total complaints in the last 3 years.
- 1,193 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/18/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased this dishwasher with the extended warranty in 2020 and have had nothing but problems with it. I have filed over 7 claims in just the last year, and a few of those claims have stayed open for additional visits. The protection plan comes with a lemon clause stating that the appliance should be replaced if it needs a 4th tech visit. I am well into the being eligible for a replacement, yet Assurant will not replace the appliance until the tech deems it " unrepairable ". The tech that was here last week did state in his report that if the dishwasher leaks again. it is a defect in the seal and is unrepairable. The dishwasher began leaking after he left. I reached back out to Assurant to let them know and instead of replacing it , they sent another tech from a different company. Every 3 claims or so , they send another tech company , only to cause more confusion and no consistency. Unless this dishwasher is replaced, we will be seeking counsel to assist.
Business Response
Date: 03/28/2024
The business
responded to this complaint but has asked that its response not be published.Customer Answer
Date: 04/01/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *****Initial Complaint
Date:03/15/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I called to cancel the warranty that I had with this company on February 19, 2024. Was sent documents to sign, date and return via email, those documents were signed and dated and returned on February 19, 2024. Called to confirm that my documents were received and processed on February 21, 2024 and was told by a gentleman that they "never press the cancel button". I sent an email on March 8, 2024 requesting confirmation/update and have not heard anything in response to the forms that I've sent back to the company regarding the total amount that is supposed to be refunded to me/my auto lienholder in the amount of $****** for the Enterprise Tire and wheel warranty and $******** for the Enterprise Mechanical Repairs Protection Plan.Business Response
Date: 03/21/2024
Please find the business response attached.
Thank you.Customer Answer
Date: 03/22/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
********* *******Initial Complaint
Date:03/12/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I filed a claim with Assurant back in November 2023. They approved my claim and I paid $** fee that was due. Initially, I did not receive the USPS label. I contacted Assurant and the rep emailed me a replacement label.
I printed off the label and sent the phone back in the bag that was provided. I ensured the bag was sealed.
Two months later, I receive a charge on my T-Mobile bill for over $***. Assurant states they never received my phone. I provide them and T-Mobile with the tracking number from USPS and Assurant stated they had received the phone but it had not been scanned yet. Today, March 12, 2024, I spoke with Assurant and they stated they received the package sealed with no phone, which makes no logical sense.
I went online to see if this has happened to others and yes, several people have experienced this same issue.
This is unfair practice with this company. They seem to be tricking their customers into paying full balance for phones that have been returned in addition to the $** insurance fee that is charged. I want Assurant to find the phone they claim they lost and credit my T-Mobile account. This is unfair and wrong on so many levels and absolutely dishonest against their customers. The charge for the phone is $***. A phone that I do not have and sent back. I am an honest person. I would not do anything like this. Assurant has questionable business practices that need to be reviewed.
I've attached theBusiness Response
Date: 03/20/2024
March
20, 2024
Better
Business Bureau, Inc.
Southeast
Florida and the Caribbean
4411
Beacon Circle, Suite 4
West
Palm Beach, FL 33407
The business
responded to this complaint but has asked that its response not be published.Customer Answer
Date: 03/26/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******** ******Initial Complaint
Date:03/06/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Placed claim on 3/2/24 for my ******* ***** phone through Assurant insurance claim. I was told at this time phone was mailed on 3/4/24 and to wait for tracking information. This was incorrect. I chatted with customer service on 3/5/24 regarding phone update but no resolution. I called on 3/6/24 @ 0832 and received AWFUL customer service. I was told it would be 5 or more days before they would have any phones in stock. I was told no phones are located at Assurant to send to customers. I was placed on hold for OVER 1 hour and then I terminated call after being on hold. Still no resolution. I do not understand why I can't receive my new cell phone in a reasonable time; insurance is paid every month and service charge of over $*** was paid. Customer representative who assisted me was AWFUL, to keep a customer on hold for over 1 hour is very RUDE & DISRESPRECTFUL! AWFUL CUSTOMER SERVICE SKILLS AND SHOULD BE ASHAMED TO TREAT CUSTOMERS IN SUCH A WAY. PLEASE REVIEW MY CALL (ALL CALLS SHOULD BE RECORDED) FOR 3/6/24 starting at 0832. I am requesting my new cell phone in a reasonable time.Business Response
Date: 03/13/2024
March 13th, 2024
Better Business Bureau, Inc.
Southeast Florida and the Caribbean
4411 Beacon Circle, Suite 4
West Palm Beach, FL 33407
The business responded to this complaint but has asked that its response not be
published.Customer Answer
Date: 03/14/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is okay to me. I believe the customer service rep should have mandatory customer service training provided and stop treating customer so horrible. If you take the time to listen to our recorded call you will realize what type of person he truly represents; not fit for customer service.
Sincerely,
**** *******Initial Complaint
Date:02/29/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I submitted my theft claim on 1/10/24 with all receipts, police report as I've attached everything for your review.
Let me begin by saying that I never got to review the settlement payout. Instead the adjuster, ** ****** called and gave the figures via phone. I questioned why the depreciation percentage was too high for items in excellent condition. He said the computer picks that up but failed to tell me that he instructed computer outcome by putting good instead of excellent. This happened after I researched assurant depreciation table and therefore called and questioned the settlement amount. The reason I went along was because he CLEARLY TOLD ME THAT THE DEPRECIATED VALUE NEEDED TO BE USED ON 1 ITEM AND IT NEEDED TO BE AT THE $*** DEPRECIATED VALUE OR MORE.
What ** ****** did was deceive me into thinking I could purchase any item in the 4 categories of stolen goods and receive the ENTIRE depreciation without needing to repurchase similar items at replacement costs in order to receive the $***.
I believe it's only fair to do a readjustment on stolen goods as settlement was approved without my approval OR allow the $*** to be used to purchase any item at the $*** value as ** ****** repeatedly told me via phone. I received the settlement amount via ach as I was under impression that I just had to buy any item within categories at or above $***.
When I reached out after viewing depreciation schedule, that's when he said I would have to buy all 4 items to receive the DEPRECIATED amt. He added that payment has been made so there's nothing he can do. He wouldn't even admit about lieing to me in order for me to accept payment.
ALSO AND VERY IMPORTANT, HE SAID ANY ITEM STOLEN WO RECEIPT WOULD BE SEARCHED VIA COMPUTER AS NON DESIGNER BRAND SO I DIDN'T STATE THE 5TH STOLEN ITEM WHICH WAS CHANEL PONCHO. THIS IS NOT A COMPANY TO DO BUSINESS WITH AS GIFTS DON'T HAVE RECEIPTS. I PAID FOR RENTERS INS FEELING SAFE IN CASE OF THEFT. THAT TURNED OUT FALSE.Business Response
Date: 03/14/2024
March 14,
2024
The business responded to this complaint but has asked that its response not be
published.Customer Answer
Date: 03/14/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as I await the readjustment on the item discussed, Valentino boots from the claims adjuster.
Sincerely,
**** *******Initial Complaint
Date:02/28/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
11/17/2023 I placed my broken ******* S21 Ultra 5g phone in the provided envelope from Assurant Insurance with the address of Assurant *** ****** ******* **** ****, PA 17406-9989 and the Tracking # ********************* and dropped it off at The **** ****** at ***** * ****** ****** ** *** ** Phoenix AZ 85037 at 12:29 pm. Starting 11/23/2023 i started receiving emails to return this device. I have spoke several times with Assurant explaining the above with no solution. I filed a report with **** consumer Affairs twice in which i was told there was another tracking number that replaced the original one above that was already affixed to the label and they did not know where it came from (incorrect # *********************** and i was also advised that it was no longer able to be tracked and that once i dropped it off to the postal service it was now Assurant's responsibility in the letter they sent me. Now that a couple months have passed and no other contact from Assurant i get my T Mobile bill with a $****** charge added for the broken cell phone i mailed on 11/172023. Assurant refused to remove this charge and keeps saying its my responsibility in which there is no way i should have to pay for a device they provided a envelope and with a shipping label affixed. I am asking for help to get with Assurant removing this charge of $****** removed from my T Mobile account please.
Assurant claim # ********Business Response
Date: 03/13/2024
March 13,
2024
Better
Business Bureau, Inc.
Southeast
Florida and the Caribbean
4411
Beacon Circle, Suite 4
West
Palm Beach, FL 33407
The business
responded to this complaint but has asked that its response not be published.Customer Answer
Date: 03/13/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** **********Initial Complaint
Date:02/28/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I used the link from tmobile customer care to file a insurance claim when my husband's phone was stolen. It DID NOT give me the option to choose stolen phone. They are demanding I return said phone or threatening to charge me full price of the phone!! This is fraud and theft due to their website error. I refuse to pay total retail value of a stolen phone I had insurance on because their website had technical problems and wouldn't let me mark it was stolen! Fix this!Business Response
Date: 03/08/2024
March 8,
2024
Better
Business Bureau, Inc.
Southeast
Florida and the Caribbean
4411
Beacon Circle, Suite 4
West
Palm Beach, FL 33407
The business
responded to this complaint but has asked that its response not be published.Customer Answer
Date: 03/11/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I APPRECIATE *****! this was handled really well! Thank you!
Sincerely,
****** *****Initial Complaint
Date:02/26/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In April of last year, I purchased a new mobile device and received insurance for it through T-Mobile. I've been diligently paying my insurance premiums every month since. However, on March 17, 2024, I accidentally dropped and damaged my device. Following the incident, I promptly contacted Assurant, T-Mobile's insurance carrier, on March 19th to file a claim. Unfortunately, my claim was initially declined by Assurant on the grounds that I am not the primary account holder. Subsequently, I engaged in lengthy discussions with both T-Mobile and Assurant in attempts to rectify the situation. Despite efforts to amend my claim, it was ultimately rejected due to alleged fraudulent information provided, although specifics regarding this purported fraudulence were not disclosed to me. Regrettably, even the T-Mobile representative assisting me was unable to ascertain the rationale behind the denial. It's important to note that this is my first claim on this device.Business Response
Date: 03/06/2024
March 6,
2024
Better
Business Bureau, Inc.
Southeast
Florida and the Caribbean
4411
Beacon Circle, Suite 4
West
Palm Beach, FL 33407
The business
responded to this complaint but has asked that its response not be published.Customer Answer
Date: 03/07/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** *****Initial Complaint
Date:02/26/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am a big fan of * * and I think right now I have about 7 or 8 * * products. which led me to buy an extended warranty insurance on most of the * * products I have. I believe in * * so much.
fast forward around christmas season , my * * stove range got broken..I was still using it but the broken glass became very obvious.
I called * * and was directed to assurant as the 3rd party that will assist. Didn't really bother cos all I want is for my issue to get resolved. The issue was directed to sears holding and a tech was sent out. tech checked the issue with stove range and concluded it cannot be fixed and will be replaced after talking on phone with someone for some time figuring it out I suppose
Now another issue started: I was told someone will call me for assurance on replacement or a check for me to buy a new one. wait several weeks no one called. I called assurance. I was told they are still working on it and that the rep will send an email on notate the case.
I waited again another 3 weeks. No one called and I called again and was given the same line rep will send an email on notate the case. Up until now no one has reached out to me on this issue that is going to 3 months now
I decided to call * * because * * sent me the letter for me for buy extended warranty insurance (not assurance) and called * * to provide a phone number to buy the extended warranty. I have spoken to about 5 different GRoups including a manager. A manager told me * * is not responsible and that * * has nothing to do with extended warranty and insurance.
Which indicated * * lied and defrauded me when a letter was sent to me from * * to buy extended warranty on appliances and when I called * * to pay for the extended warranty it was all lies and Fraud?
Please I need this to be addressed ASAP...all I need is my range stove to be fixed or replaced as they have concluded. I paid for this extended warranty service. Please render the service or refund back my money.
Please help address thisBusiness Response
Date: 03/05/2024
March 5, 2024
Better Business Bureau, Inc.
Southeast Florida and the
Caribbean
4411 Beacon Circle, Suite 4
West Palm Beach, FL 33407
The business responded to this complaint but has asked that its response not be
published.Customer Answer
Date: 03/06/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* *******Initial Complaint
Date:02/26/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We purchased a vehicle in September of 2022 and paid for the extended warranty for any mechanical problems that may develop on the car. Had nothing go wrong in the first 15 months of having the vehicle until the transmission started to go out. We dropped the vehicle off at a shop that would allow us to utilize our extended warranty, only to be told after nearly 3 weeks of nothing being done, due to various requests by the warranty company, that the vehicle still falls under the original manufacturers warranty. The vehicle is a 2020 with 70+ thousand miles, well outside of the original powertrain warranty covered by the manufacturer. The claim has since been closed and we have had no communication from the warranty company on our options or to inform us of any of this information. Everything we have been told has come from the shop that has the car and is unable to do anything until this is resolved.Business Response
Date: 02/29/2024
The business
responded to this complaint but has asked that its response not be published.Customer Answer
Date: 03/01/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
Sincerely,
****** *****
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