Reviews

This profile includes reviews for Spirit Airlines's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Spirit Airlines has 16 locations, listed below.

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  Spirit Airlines

  2800 Executive Way Miramar, FL 33025-6542

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  Spirit Airlines

  1 Harborside Dr Boston, MA 02128

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  Spirit Airlines

  114 N. Raliegh Avenue Atlantic City, NJ 08401

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  Spirit Airlines

  Detroit Metropolitan Waye County Airport Romulus, MI 48242

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  Spirit Airlines

  16000 Chamberlin Pkwy Fort Myers, FL 33913-8873

Review Details

• Review fromCodi C

  Date: 06/07/2024

  1 star
  Had a flight scheduled for today that was delayed by 1 hr. This would make me miss my connection, but Spirit didn’t notify me of this. I happened to look before driving to the airport and then subsequently noticed I wouldn’t make my connection due to the delay. I called Spirit and they were completely unsympathetic and told me soonest flight they had would be the next day arriving 24 hours later than my original flight plan, but that they would not refund me because the flight needed to be delayed by 2 hours to qualify. I pointed out that although the first flight was only delayed an hour, they were negligent in not updating me about my 2nd flight being missed and this would cause a 24 hour delay in totality and they’re using a technicality in not appropriately updating my 2nd flight to get out of refunding me. I asked what would have happened if I got on the 1st flight only to find my 2nd flight had taken off and they said I would have had to pay for my own hotel and they would not have helped me with this because it wasn’t their fault the first flight was delayed. I pointed out it wasn’t my fault either, but they decided not to update my flight itinerary and would have put me in this position had I not discovered to issue myself prior to boarding the flight. He only said he won’t refund me, but will give a credit which has an expiration date. I let him know it is fraudulent to take someone’s money and not provide the service they purchased and I asked for a manager to which he said this issue will not go above me and proceeded to tell me I’m only getting the credit. One of the worst, if not the worst, customer service I’ve ever had and my plans have been completely ruined. Don’t fly Spirit if you want to be taken care of as a customer.
  

• Review fromakram a

  Date: 06/07/2024

  1 star
  3+ delayed flight with no reimbursement, both flights there and back were delayed.

• Review fromCheryl E

  Date: 06/05/2024

  1 star
  First of all where do I start. I checked in to my flight all luggage was within the guidelines without a charge then on the way back they charged me 237 for 3 luggage. My mother is in a wheelchair pushing my mother to the side the lady in charge so rude. You have to pay for 3 bags. So I was so angry I put my credit card down on the counter. The lady said in apologize to my associate. She belittled me so bad in front of everyone. She said Im kicking you off your not flying with us till the next flight. Mind you my mother is in a wheelchair. I was like wow really. No regard for her at all. I was greatly disappointed with how I was treated. I have traveled all over the world never had an in counter like this. I will never fly this airline again. 1 star is being generous. The airline stewards were very nice though.

• Review fromBarshay D

  Date: 06/04/2024

  1 star
  Me being African American and the entire flight crew being majority Latina, forced me off a flight and told me I couldnt fly with Spirit at all becuase I didnt want to move to the back of the plane (row 17) even tho I was already seated in row 4 (which I paid for). Kicked me off the flight, didnt get me another flight and told me I could no longer fly Spirit or be near the gate.

• Review fromGloria Z

  Date: 06/02/2024

  1 star
  My flight coming back was 12 /30 leaving *****, got into ******** after midnight no one was at the counter near baggage claim. I scanned the QRcode in the airport to report the wheel on my luggage broken the whole piece broken and the other side had a smashed in piece used 3 times before this time, scratches are expected on flights I get that but not this type of damage people online offered very little help I was told they need to investigate and would get back to me I asked if I was supposed to do anything and was told no I messaged today 6/2/2024 because I hadn't heard anything and was told I could now file a claim but was not entitled to reimbursement for my damaged luggage due to waiting so long i got the run around repeatedly and now no help.do not use this airline they will not help we will never use spirit again

• Review fromCara H

  Date: 06/02/2024

  1 star
  5/21/24 Weighed bag at home (38lbs). Weighed at kiosk at IAH 38lbs. Waited in line to hand bag to counter rep who told me bag was 42lbs and told there would be a heavy fee. I told her that was strange, that it was 38 at kiosk and home (she said nothing). I removed 2 t-shirts (definitely weighing less than 1lb in total) and somehow it was fine. Not sure if it was the agent, or spirit trying to con me (and who knows how many others) out of the heavy fee, regardless its unacceptable. Then return flight from ****** to *** on 5/24 with layover in ***. After realizing this was a plane and gate change (that I had 40 minutes to accomplish with my children), I VERY kindly asked flight attendant on ****** to MCO flight if an announcement could be made after landing to allow those connecting in MCO to deplane before others not trying to make connecting flights. I was told no. Then sat on the plane because of a clogged toilet. Pilot made up time in air, but we werent permitted to land at IAH and circled. Finally we were cleared but told other planes were blocking the gate so we had to wait. We watched several United planes pass us and get a gate. For almost 1 1/2 hours we waited, half of this time without a/c, hot cabin, full plane of babies and kids (understandably) thirsty and hungry and NOTHING was offeredno water, not a pretzel or mention of the conditions. Received an emailed apology with a meager $50 voucher that expires 3rd week of August! Not want to be bothered or negative, I initially chose not to speak up but ultimately decided I was too insulted not to. $50 doesnt even cover the fake heavy fee the rep tried to get from me. I attempted resolution via online chat and ended up more offended after I used the word crappy and was reprimanded by the agent who filed a complaint on my behalf and told me to wait 60 days for response (which incidentally would be just before the vouchers expire. Customers anre incredibly under-valued here.

• Review fromMaryann M

  Date: 06/01/2024

  1 star
  If there was an option to chose 0 stars I would. I've never had a good experience with spirit airlines and ive flown with them 2x. They just canceled my flight with no warning or even reimbursement. I was scheduled to land at 6pm in ******* to make it in time to see my oldest son walk the graduation stage at 8pm. Thanks spirit for the heads up and text 3 min before canceling flight. B*******

• Review fromSandra L

  Date: 05/31/2024

  1 star
  If I could give less than 1 star, I would. A friend of mine found what he thought was a great deal online for our trip to ********* flying with Spirit Airlines. So he booked it not knowing that we would have to later pay for our seats, luggage carry on or check in and then for water or anything else we would get with any other airline. On May 27th I saw that the seats were booking up quickly and so I figured I better get us some seats so I went online and tried to get our seats and luggage checked in, when I went to pay, their system was messed up because it wouldn't take any of my cards and would give me an error message. I was already frustrated and I called the customer service number late at night and spoke with the ********** I explained the situation she was able to help me and we finally got it paid. She explained that I can go online to pay for when we came back on the the 30th. May 29th, I see the flight booking up quickly for seats. I go online to get our seats and luggage checked in. Same problem with trying to pay online. I was trying to pay since 7:30 a.m. I called customer care and was put on hold for over 30+ minutes and hung up. After 10+ hrs. of texting and phone calls, waiting while agent after agent ghosted me while on live chat. Even talking to a live person frustrated me even more because I explained to him what was going on with the errors and so forth, he said he could get me my seats and luggage checked in for $79 each and my seats would cost $18 each and I asked why and he told me that is because I'm booking online, I hung up on him and was able to talk with CHAT and finally was able to get the rep to help me pay for a flight. Totally unacceptable, unprofessional and time wasting just to pay and they want you to pay more for everything. I ended up paying $120 more than what I would have paid for another airline. This was my first and last trip with this airline and cheaper isn't always better. WOW

• Review fromLianeth A

  Date: 05/29/2024

  1 star
  I should of known that this airline is prone to terrible customer service and being unreliable therefore I suppose I assumed the risk by booking with them. But nonetheless I gave them a shot and I booked a flight that had a connecting flight I have now missed it due to their mishandling I have stayed sitting in the plane for an hour awaiting a gate and they dont even have the care to try and fix their wrongs. They have zero regard for their clients and I strongly believe this airline should be removed their license to operate.

• Review fromNATE L

  Date: 05/29/2024

  1 star
  I would give them zero stars if it were possible. My family, wife, and two daughters, one under 2 years old were flying a nonstop flight from ******* to ***, and we didn't have good options for non-stop flights that worked with our schedule. I decided to book us on Spirit and pay for the Big A seats so it would be similar to flying in a normal flight. The Big A seats were another 150$ a seat, and I figured it was worth it. The day before the flight, I could not check-in for the flight, and I called Spirit customer service, after over an hour's wait I was informed that I could not check in online with a lap infant and would have to do so when I arrived at the airport. I was like ok, hmm. interesting I can do that. So we get to the airport about 2 hours before our flight and go through dropping our bags, and getting our boarding passes like we normally would, and nothing out of the ordinary happens. We get to our gate after having lunch in the airport, and wait for boarding, Once we start boarding they pull us off to the side and tell us our seats have been given away as we did not check in at least 3 hours before our flight. After about 30 mins they end up putting us on the flight, in three seats in the back of the plane. So they effectively just gave our big A seats away to someone else, and put us through a lot of stress. Such a strange thing to do to your customers. I do not understand this policy, and why they would create such an enemy out of customers.