Roofing Contractors
Roofing & Reconstruction Contractors of America LLCInformation and Alerts
Service Area
- Collier County, FL
- Lee County, FL
- FL
Alert Details
This business has 1 alert.
Alert
BBB files
indicate that this business has a pattern of complaints regarding service and
communication issues. Consumers allege that after paying a deposit for
contracted services, the business does not start work for several months and provides
no communication regarding a start date. In May 2025, BBB submitted a written
request to the company encouraging them to address the pattern of complaints.
The business
has responded identifying the root cause of complaints as issues related to
significant material delays and a backlog of customers from the high volume of
roof repairs/replacements caused by multiple severe storms in our service area.
The demand placed a strain on scheduling and supply chains which impacted
response times and service efficiency.
To proactively address the issues, the business has advised they have
implemented the following measures:
- Strengthened supplier relationships and identified alternative vendors to reduce material lead times.
- Hired additional project managers and administrative support to increase scheduling capacity.
- Streamlined internal scheduling and communication processes using updated project management tools.
- Introduced a dedicated customer service hotline to ensure all client concerns are addressed promptly and professionally.
The business
also addressed the average project completion time from contract signing to permit
closure also may depend on project complexity and municipal permit processes.
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