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Business Profile

Vitamins and Supplements

North American Nutra

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

Complaints

This profile includes complaints for North American Nutra's headquarters and its corporate-owned locations. To view all corporate locations, see

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North American Nutra has 4 locations, listed below.

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    Customer Complaints Summary

    • 60 total complaints in the last 3 years.
    • 29 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/12/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 14, 2025, I paid North American Nutra $39.90 for 2 bottles of their product called Selenex GSH. On April 21, 2025 they cashed my check but never sent me the product. I have written them two letters asking them to either send the product or refund my money and I haven't heard anything from them. At this point, I want my money refunded in full.

      Business Response

      Date: 06/26/2025


      Good Morning,
      North American Nutra would like to sincerely apologize for
      the delay experienced in receiving your Selenex GSH and subsequent credit.
      After reviewing the account we have found that this customer’s order was stuck
      in a pending state on April 18th 2025, as pictures in an attached
      image.

      We are working to get to the bottom of why this occurred and ensure this type
      of error does not happen again in the future.

      As of today we have issued a full refund for the purchase price to the below
      name and address. Please allow up to 7 business days for the check to be
      received.

      If there is anything additional that is needed to resolve this complaint please
      do not hesitate to let us know.

      Marilyn York
      1000 Shelton Rd1
      Trenton, GA 30752

      Thank you,
      North American Nutra Customer Care

      Customer Answer

      Date: 06/27/2025

       

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID 23456005, and find that this resolution is satisfactory to me.




      Sincerely,



      Marilyn York

    • Initial Complaint

      Date:05/05/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      11/20/24, I placed an order for 5 Selenex GSH via US Mail to North American Nutra for $99.75. 12/20/24, I had not received it so I called to see if it was shipped yet. They told me it was not shipped because their computer does not recognize my check. They said I'm one of those people who paid by check or money order, and their computer does not recognize checks or money orders. They said they are trying to fix the problem with their computer. My check cleared the bank 12/11/24, and they said they still can't ship it until they fix their computer. I decided to wait a little longer hoping they fix their computer. 1/28/25, I called to see if they shipped it. They said there is no order number in the system. I told them my check cleared the bank 12/11/24. They said they can send a refund ********** will take 6-8 weeks. I said OK, and they will put it on my credit card so they can ship it. So they took it on my credit card & said it will take 2-3 weeks. Over 6 weeks later(3/13/25) I received another flyer to buy some more Selenex GSH. Here I paid twice & didn't receive any & they want more of my money. 3/24/25, I still haven't received the refund check of credit card order so I called. They put me on hold for 10 minutes. Then the elevator music stopped & they gave me a busy signal, so I hung up. I called right back. They put me on hold. After 8 minutes I hung up. 3/27/25, I received the credit card order. As of today 5/2/25, I have not received the refund check for the check payment I made 11/20/24. They said it would be 6-8 weeks. That means I should have received it late March.

      Business Response

      Date: 05/08/2025

      Good Morning,
      North American Nutra would like to sincerely apologize for the delay in receiving your order as well as your experience with our customer care team.

      In late 2024 to early 2025 we had an unfortunate incident with a data entry employee where orders were not being correctly keyed into the system. While this is no excuse for your experience with our customer care team we are working actively to rectify issues from this period and will ensure each complaint is resolved according to the needs of the customer.

      Please note that a refund check amounting in $99.75 has been issued to the below name and address and should be received within the next 7 business days.
      ****** *******
      *******************************************************************************

      We take the actions of agents representing North American Nutra seriously and we do hope to continue serving you in the future.

      If there is anything further needed to ensure this complaint is resolved please do not hesitate to submit a response

    • Initial Complaint

      Date:04/18/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 22 November 2024 my mom (****** ******) wrote a check for $119.85 to North American Nutra in hopes to receive 4 containers of Ceremin. After reviewing her bank statement, I found that the check cleared her account on 11 December 2024, but she never received the *********** mom has been ordering from them for years, so she often and still receive catalogs from the named company. I've made contact with their customer service department 5 times, yesterday being the latest, where they continue to say they will mail her refund. At this point, I'm not confident in their willingness to resolve the issue and give her a refund so I'm reaching out to see if you can assist me.Thank you in advance.V/r ******* L. ******* E-7/SFC US Army Retired

      Customer Answer

      Date: 05/09/2025

       
      Better Business Bureau:

      My mom received a full refund from North American Nutra yesterday. Thank you for assisting her in this matter. We both truly appreciate BBB for helping me help my mom resolve this issue and getting her refund. 

    • Initial Complaint

      Date:04/18/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      2/18/2025 paid for 6 bottle order of Sanguenol - never received but check cashed. Repeated customer service calls receive same response - "backordered, will ship in 2 weeks". Cancelled order today (4/17/25) but no refund will be made until product shipped and returned. Appears to be a scam.

      Business Response

      Date: 04/23/2025

      Good Morning,

      North American Nutra would like to thank you for the opportunity to resolve this complaint and apologize for your delay in shipment and subsequent experience with our customer care team.

      We did experience a back order for ************ Sanguenol but the product is now in stock and should have shipped accordingly. We are reaching out to our fulfillment team to further investigate why this order was not successfully shipped.

      After reviewing your customer service interactions you should have been given the opportunity to receive a refund at any time your product was not successfully shipped. We will be sending a memo to all customer service agents to reiterate our policies and we apologize for your experience with our team.

      A refund check for the full purchase price of $155.81 will be issued and mailed tomorrow, you can expect to receive this within the next 7 business days.

      If there is anything further needed to ensure this complaint is resolved please do not hesitate to submit a response.

    • Initial Complaint

      Date:04/06/2025

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Dec. 1, 2024 I ordered 3 bottles of ************ Saguenol which I had been ordering for more than a year. When I was not receiving this order I contact **** company inquiring as to why I had not received it..? They said they did not receive the order, but when I checked if my personal check had cleared, I found that it did clear on Jan. 2, 2025. So I know they got my order. I scanned a copy of this canceled check and sent it along with an email advising them that they did indeed get my orfder as they cashed my check. They advised me on Feb. 9th that they had no record of the order and will issue a refund check for $89.89 and it will be processed on Feb. 13th. To date I still have not received this check and they will no longer answer my emails as to why..? I have been dealing with "****" via email at this company.

      Business Response

      Date: 04/07/2025

      Good Morning,

      Please note that a refund check was issued to this customer on 4/2/2025 with the check number 5672 and should be delivered to the customer shortly.

      Amount: $89.89
      Check Number: 5672
      ***** ******
      *******************
      **********************

      If there is anything further needed to ensure this complaint is resolved please do not hesitate to submit a response. We do hope to continue serving you in the future.

      Customer Answer

      Date: 04/07/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** ******

    • Initial Complaint

      Date:03/17/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      11-23-24 ordered 6 bottles SELENEXGSH by check. Check #**** cleared the bank on statememt 12-10-24. I called the company on12-31-24 as i had not received the product. I was told there was a computor problem in the company, and they had lost my order. Icalled again on 1-22-25, 2-4-25,and 3-14-25. They take my info and tell me they will take care of it. Still no product or refund.

      Business Response

      Date: 03/24/2025

      Good Afternoon,

      North American Nutra would like to sincerely apologize for the delay in receiving your order as well as your experience with our customer care team.

      We were able to locate an order from January 9th 2024 for 10 bottles of Selenex GSH that appears to be successfully shipped and delivered as per tracking 1Z39065RYW17392459.

      Before additional action is taken to resolve this complaint may we please clarify if the order the complaint is referencing is separate from the order above.

      If there is a separate order to be rectified please advise if the customer wishes to receive a credit or a reshipment of the product itself.

      -For a replacement shipment: Please provide the supplement name and bottle quantity so we can expedite your order.
      -For a credit: Kindly verify that the address provided in your complaint is correct, and we will process the credit promptly.

      Once again, we truly regret this experience and appreciate your patience as we work to resolve it as quickly as possible.

      Thank you,
      North American Nutra *************

      Customer Answer

      Date: 04/03/2025

       
      Complaint: 23069160

      I am rejecting this response because: This complaint has nothing to do with any previous orders that I have made from North American Nutra. This order was placed on 11-23-24. I have never received the shipment. After repeated calls to them, in which reports were filed, I received a call from  North American Nutra on 3-25 -25. He assured me they would send my current order immediately. I still haven't received anything.

      Sincerely,

      **** *****

      Business Response

      Date: 04/07/2025

      Good Morning,

      In our original response we had requested additional information such as confirmation of address and purchase price for the refund to be issued. Without that information we have issued a refund check to the address provided within the complaint and for the typical purchase price of 6 bottles of Selenex GSH. We sincerely apologize for the delay in properly resolving this complaint and hope this will be to the satisfaction of the customer.

      A refund check amounting in $119.95 has been issued to the below name and address and should be received within the next 7 business days.
      **** *****
      *****************
      *****, ** *****

      If there is anything further that is needed to resolve this complaint please let us know.

      Thank you for your understanding,

      Customer Answer

      Date: 04/15/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,   I received  their  check . Thank you for your help.

      **** *****

    • Initial Complaint

      Date:02/24/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased Ceremin from American Nutra on December 5th, 2024 and sent a check that was cashed on December 17. Since then I have not received the product or a requested refund despite calls following up with them and speaking to representatives on December 30, January 9, and January 29. Each time they extend the request for a refund by several weeks, alleging they have computer glitches. I recommend never buying a product from this company.

      Business Response

      Date: 03/24/2025

      Good Afternoon,
      We sincerely apologize for the inconvenience of not receiving your order. There was a recent issue within our mail department that has since been identify and we are working diligently to ensure customers receive their refunds and/or orders within the next week.

      Please note that a refund check amounting in $119.95 has been issued to the below name and address and should be received within the next 7 business days.

      ***************************************************
      *****************
      *****, ***** WI

      If there is anything additional that is needed to resolve this complaint please do not hesitate to let us know.

      Thank you,
      North American Nutra *************

    • Initial Complaint

      Date:01/29/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order for meds was never received. Check was cashed.

      Business Response

      Date: 01/29/2025

      Good Afternoon,
      We sincerely apologize for the inconvenience of not receiving your order. Our mail team is actively investigating the issue, and we aim to provide a resolution within the next 48 hours.
      In the meantime, could you confirm whether you would prefer a replacement shipment or a credit?
      For a replacement shipment: Please provide the supplement name and bottle quantity so we can expedite your order.
      For a credit: Kindly verify that the address provided in your complaint is correct, and we will process the credit promptly.
      Once again, we truly regret this experience and appreciate your patience as we work to resolve it as quickly as possible.
      Sincerely,
      North American Nutra *************

      Customer Answer

      Date: 02/12/2025

      Please see attached response.

      Customer Answer

      Date: 03/20/2025

       Please see attached response.

      Business Response

      Date: 03/24/2025

      Good Afternoon,

      Please note that a refund check amounting in $119.85 has been issued to the below name and address and should be received within the next 7 business days.

      **** ******
      *************************************************************************

      If there is anything additional that is needed to resolve this complaint please do not hesitate to let us know.

      Thank you,
      North American Nutra *************

      Customer Answer

      Date: 04/15/2025

      Please see attached.

    • Initial Complaint

      Date:01/06/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I emailed to be removed from their mailing list and received a list of things they wanted in order to be removed. This is ridiculous and completely unacceptable. I dont need to provide them anything and want to be removed immediately.

      Business Response

      Date: 01/29/2025

      Good Afternoon,

      North American Nutra would like to sincerely apologize for your experience with our customer service representative. We are pulling recordings of the interaction and will ensure to follow up with the agent accordingly.

      We have removed the below name and address from all future advertising as of this date (1/29/2025).

      If there is anything further needed to resolve this complaint please advise and we will be happy to help.

      Sincerely,
      North American Nutra

      Customer Answer

      Date: 01/30/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******* *****

    • Initial Complaint

      Date:01/03/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Around December 1st North American neutra charged my debit card ****** for something that chase **** had blocked and I was told I needed to call or inform ********** that I wanted to make this charge well after I found out it was blocked and did research on the company I did not want the products therefore I did not call them they went ahead and charge the card 2 weeks later unbeknownst to me I received the product I'm sending it back and I want a full refund their business practices are horrible I called to complain about it was hung up by some guy.

      Business Response

      Date: 01/29/2025

      Good Afternoon,

      North American Nutra would like to thank you for the opportunity to resolve this complaint.

      It appears that the transaction that occurred on 11/26/2024 was the result of a subscription order for the product Ceremin. This subscription has since been cancelled and this customer will no longer be charged.

      A return of the unused product was received by our fulfillment center and a credit was subsequently issued as listed below.

      01/21/2025 06:43PM - North American Nutra - 4 Ceremin Unopened
      01/21/2025 06:45pm - Refunded - $149.85 Trans-ID: ***********

      If there is anything additional required to resolve this complaint please do not hesitate to reach out to us directly. We hope to continue serving you in the future.

      Sincerely,
      North American Nutra *************

      Customer Answer

      Date: 02/07/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******* *******

    North American Nutra is NOT a BBB Accredited Business.

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