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Business Profile

Vitamins and Supplements

North American Nutra

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

Complaints

This profile includes complaints for North American Nutra's headquarters and its corporate-owned locations. To view all corporate locations, see

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North American Nutra has 4 locations, listed below.

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    Customer Complaints Summary

    • 60 total complaints in the last 3 years.
    • 29 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/17/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They cashed my check #**.91 for $239.40 October 8th, 2024 ! I sent in cancelled check from the bank and these mafia people are trying to not send any vitamins or my refund check for over 3 months thats ******************************************************************** another 6 or 8 weeks for a refund? This is fraudulent activity here and I want my money please help me! ****** ********/ *****************************************************************************************

      Business Response

      Date: 01/29/2025

      Good Afternoon,
      We sincerely apologize for the inconvenience of not receiving your order. Our mail team is actively investigating the issue, and we aim to provide a resolution within the next 48 hours.

      In the meantime, could you confirm whether you would prefer a replacement shipment or a credit?

      *For a replacement shipment: Please provide the supplement name and bottle quantity so we can expedite your order.

      *For a credit: Kindly verify that the address provided in your complaint is correct, and we will process the credit promptly.

      Once again, we truly regret this experience and appreciate your patience as we work to resolve it as quickly as possible.

      Sincerely,
      North American Nutra Customer Care

    • Initial Complaint

      Date:12/09/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed a one time order for a bottle of ceremin for ***** on Nov 23rd my credit card was charged on Nov 25th today is Dec 7th- I have yet to receive my order. I emailed a few times asking if it has shipped yet, they haven't responded yet. I would like the ***** refunded back on my credit card please. Thank you ****** ********

      Business Response

      Date: 12/10/2024

      Good Afternoon,

      Thank you for the opportunity to resolve this issue and I apologize for the delay in receiving your Ceremin order.

      A full credit for the purchase price has been issued to the same method of payment used to place the order.
      12/10/2024 01:50pm - Refunded - $39.95 Trans-ID:120762515950

      If there is anything additional that is needed to resolve this complaint please do not hesitate to let us know.

      Customer Answer

      Date: 12/11/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** ********

    • Initial Complaint

      Date:11/19/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My 93 yo dad (******) received an unsolicited package of ? meds. I (daughter) contacted the sender who refused to listen that my dad did NOT order these pills. They spoke over me the entire time and insisted he ordered them. My dad would not order these things. He is extremely hard of hearing and is not able to complete something like this. To the best of our knowledge he did not authorize any payment.

      Business Response

      Date: 12/10/2024

      Good Afternoon,

      Thank you for the opportunity to resolve this issue and I apologize for the delay in our response.

      It appears that this order was placed over the phone on October 2nd 2024. I have requested a recording of this telephone order to confirm that policies and procedures were correctly followed.

      In addition, I have requested recordings of the customer service interactions as it does appear that they were at the standard that we expect from our representatives.

      We have issued an RMA (Return Merchandise Authorization)number which is: 211203412570826720
      Please return any unused portion of the product to:
      North American Nutra
      255 Chestnut
      Manteno, IL 60950

      Please ensure to clearly write the following information on your package so we can identify the return, and ensure that you get your refund.
      -Full name and address
      -Order ID: *******
      -RMA number: 211203412570826720

      If there is anything additional that is needed to resolve this complaint please do not hesitate to let us know.

    • Initial Complaint

      Date:10/14/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My 96 year old mother, ****** *******, placed order for ***** in August which was not received. I have called multiple times and have not been able to speak to anyone. I want her money refunded.Thank you

      Customer Answer

      Date: 10/29/2024

       
      Better Business Bureau:

      Good morning,

      My mother advised me that the vitamins arrived today, 10/28/24. Thank you very much for your assistance. 

    • Initial Complaint

      Date:09/05/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered three bottles of Ceremin brain health supplement online on Aug 16 2024. The money has been taken from my bank account. I have not reciever product, tracking, We call customer service and get a recording that they have no one available and we are directed to email. It is now been 48 hours since we sent an email and Ive only received an automated response. Would like a full refund back to the original credit card used for payment.

      Business Response

      Date: 09/25/2024

      Good Afternoon,

      North American Nutra sincerely apologizes for the delay in receiving your Ceremin
      order and for any inconvenience experienced with our customer service. We take
      these matters very seriously and are actively working to address and resolve
      any procedural issues internally. We will be pulling all customer service
      interactions for further review.

      Our records indicate that a credit was issued for the full purchase price as
      detailed below:

      09/13/2024 04:55pm By Ramses Alberto Castro Ochoa - Refunded - $149.85
      Trans-ID: 9831100927

      In addition, it appears that the order did ship (9400111206209861901332) but
      there has not been any updated in the USPS system. We have reached out to our
      fulfillment center for additional information on this.
      We hope to have the opportunity to serve you in the future.
      If there is anything further our team can do to ensure this complaint is
      resolved, please do not hesitate to contact us.

      Thank you,




    • Initial Complaint

      Date:08/13/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      5/19/24 Ordered supplement on their web site. Paid by credit card. Contacted them in late June ******************************************* 3-4 weeks. Called again on 7/23/24 and requested refund. Individual on phone was rude and would not let me speak to anyone else. Was told it would take time for refund. As of today I have not rec'd a refund. My credit card has been replaced and a credit back to it is not possible. How can a company advertise a product that they do not have???

      Business Response

      Date: 08/26/2024

      Good Afternoon,

      North American Nutra sincerely apologizes for the delay in receiving your Botanic Superfoods order and for any inconvenience experienced with our customer service. We take these matters very seriously and are actively working to address and resolve any procedural issues internally. We will be pulling all customer service interactions for further review.

      After reviewing the order itself it appears a credit was issued on August 14th 2024, a receipt for this credit is attached and detailed further below:
      08/14/2024 11:49am By *************************************** - Refunded - $299.95 Trans-ID: **********
      We hope to have the opportunity to serve you in the future.If there is anything further our team can do to ensure this complaint is resolved, please do not hesitate to contact us.

      Thank you,

    • Initial Complaint

      Date:08/09/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I RECEIVED PRODUCT AND I SIGNED ALL PAPERWORK ON MY ORDER WITH TITLE ** SINCE I HAVE A *** AND WHEN I CALLED UP TO HAVE IT CORRECTED ONE OF THE CUSTOMER SERVICE **** HUNG UP ON ME THEN I CALLED BACK AGAIN AND SPOKE TO ANOTHER *** WHO LIED AND SAID THEY CANNOT ADD **? WHICH IS A LOAD OF C*** ALL THEY HAD TO DO WAS COPY WHAT I WROTE ON THE ORDER NOW I WANT MY MONEY BACK AND I ASKED FOR AN RMA NUMBER AND THEY REFUSED TO FIVE ME ONE

      Business Response

      Date: 08/26/2024

      Good Afternoon,
      North American Nutra would like to sincerely apologize for your experience with our customer service team, we are currently investigating the matter further avoid an issues similar to this in the future.

      Upon reviewing the order details for this customer it appears that there is a prefix of *** attached to their name, I have attached a screenshot of the details in our system. We have requested information from our advertising department to find out why this distinction does not appear on materials sent to the customer.

      In addition a Return Merchandise Authorization number has been issued (197191611998582227)and in good faith that this customer will return their product a credit has been issued for the purchase price of the order.
      08/26/2024 03:43pm - Refunded - $39.90 Trans-ID: **********

      If there is anything further needed to resolve this complaint please do not hesitate to contact us with further information.

      Thank you,

    • Initial Complaint

      Date:07/22/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered 4 bottles of Botonic Super Foods on 2/2/24. Company cashed check days later, never sent product. Always claims item is in warehouse and wait 6 to 8 weeks. Called once last week and this week. Was hung up on both times. (It was the same customer service rep both times). Want the product or a full refund immediately. (Company still sends ads in the mail.)

      Business Response

      Date: 07/22/2024

      Good Afternoon,
      North American Nutra sincerely apologizes for the delay in receiving your Botanic Superfoods order and for any inconvenience experienced with our customer service. We take these matters very seriously and are actively working to address and resolve any procedural issues internally.

      Upon reviewing your order history, we have identified several customer service-related concerns. We are currently pulling call recordings and reviewing staff procedures to ensure such issues do not recur. We are also investigating the cancellation request from April 16, 2024, which was not honored, and this should have been completed on the requested date.

      We will issue a credit for the full purchase price of $119.85 in the form of a check, which will be mailed to the address below this week:
      *******************************
      **************************************************

      We hope to have the opportunity to serve you in the future. If there is anything further our team can do to ensure this complaint is resolved, please do not hesitate to contact us.

      Customer Answer

      Date: 07/22/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************************

    • Initial Complaint

      Date:07/16/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received a mail based advertisement. Ordered a 4 month supply. 4/24/2024. After not receiving my order 2 months later I called and received a small refund of $41, if I would wait an extra few weeks for my order. It is 7/16/24 and still have not received my order!! In the meantime, I have received 2 more mailings from the company soliciting more orders!! Why would anyone order from a company if they do not have the product available to ship out??????

      Business Response

      Date: 07/22/2024

      Good Afternoon,

      North American Nutra sincerely apologizes for the delay in receiving your Nitric Oxide Sanguenol order. This product has been in inventory and we are investigating further with our shipping facility to identify why this order was not successfully shipped.

      A credit for the full purchase price has been issued in two parts as detailed below:
      07/16/2024 02:11pm By *************************** - Refunded - $77.87 Trans-ID: **********
      05/28/2024 04:58pm By ********************* - Refunded - $41.98 Trans-ID: **********

      We hope to have the opportunity to serve you in the future.If there is anything further our team can do to ensure this complaint is resolved, please do not hesitate to contact us.



    • Initial Complaint

      Date:07/02/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed order for superfoods on 4/11/24 was posted on cc 4/12/24 for $159.80 on 4/26/24 called & was told out of stock & would be another 2-3 weeks then was hung up on, called on 5/17/24 talked with ***** said another 2-3 weeks 6/5/24 talked with **** said another 2-3 weeks i then canceled order & requested money back 6/14/24 talked with ** said that no request had been submitted & would send another request to get money back -- to date have rec any money back

      Business Response

      Date: 07/10/2024

      Good Afternoon,
      North American Nutra would like to sincerely apologize for the delay experienced in receiving your Botanic Superfoods order. The timeframe of the shipment should have been properly communicated and the cancellation request received 6/5/2024 should have been processed immediately. We have followed up with the employees that processed the request to ensure the proper procedure is followed in the future.

      A credit for the full purchase price has been issued as of today as detailed below.
      07/10/2024 12:33pm -Refunded - $159.80 Trans-ID: **********
      We hope to continue serving you in the future. If there is anything further that our team can do to ensure that this complaint is resolved please do not hesitate to contact us.

      Thank you,


      Customer Answer

      Date: 07/10/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************

    North American Nutra is NOT a BBB Accredited Business.

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