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Business Profile

Vitamins and Supplements

North American Nutra

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

Complaints

This profile includes complaints for North American Nutra's headquarters and its corporate-owned locations. To view all corporate locations, see

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North American Nutra has 4 locations, listed below.

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    Customer Complaints Summary

    • 60 total complaints in the last 3 years.
    • 29 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/21/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      check written on 1/19/2023 for $79.90, for order of two bottles of botanic superfoods with two free bottles for a total of 4 bottles. check was written on 1/19/2023 and cleared for payment on 1/25/023. North American nutraceutical is stamped on back of check with SEQ: 28, Dep: ****** along with date of 1/19/23. The check was made for North American Nutra yet it cleared it cleared for North American Nutraceutical. Copies of super product and deposited check is attached. letter is being mailed today. hoping for some help

      Business Response

      Date: 03/27/2023

      Good Afternoon,

      Thank you for the opportunity to resolve this matter, our data entry team is investigating why a payment was processed and no order created.

      I have been assured the order will be created and processed by the end of the day and I will follow up when a tracking number becomes available.

      Please accept our sincere apologies for any inconvenience this may have caused.Our team will be reviewing the data entry process thoroughly to ensure errors such as this do not happen in the future.

      If there is anything additional needed to resolve this, please do not hesitate to reach out.

      Sincerely,
      North American Nutra Customer Care
      ********************************

    • Initial Complaint

      Date:02/16/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Please remove me from your postal mailings list. I no longer wish to receive your mailings or have any communications with you, including email. Do not rent or sell my name or information to other organization.*************************** *********************************************************************************

      Business Response

      Date: 03/27/2023

      Hello,

      Thank you for reaching out to North American Nutra to resolve your potential issue.

      As of today, your name and address has been removed from all future advertising.

      We would like to sincerely apologize for any inconvenience this may have caused.

      Thank you,
      North American Nutra *************

    • Initial Complaint

      Date:10/04/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered product from North American Nutra. The product didnt work for me so I returned it and was credited with the cost on my card. When I bought the product (ceremin) I was promised an extra $100 just for trying it. They didnt give me the extra $100, so I called several times, and was told to be patient. About a month, and several calls,later, I received a check for $100 that bounced. My bank returned the check and charged me $15. I would like another $100 (valid) check from them. From all the complaints against this company, ** surprised they are still doing business.

      Business Response

      Date: 11/01/2022

      Good Afternoon,

      Thank you for the opportunity to resolve this matter .

      First off, we want to sincerely apologize for your experience whilst trying to obtain your additional money-back offer.

      There is no excuse for having to make multiple calls to our customer care team to have that check issued and we will be looking into all interactions to ensure proper procedures were followed.

      Unfortunately our accounting department is located in ******* and problems with issued checks during hurricane **** We were made aware of this error and all checks that were affected we re-issued.
      The original check issued to this customer was numbered ****, issued on 9/16/2022 was affected and re-issued on 10/04/2022, numbered ****. The subsequent check was cashed on 10/11/2022, proof of this has been attached to our response.
      If the customer could specify the bounce fee that was incurred by their bank, North American Nutra will issue an additional check to cover this fee.

      We sincerely apologize and hope that we can make this right.

      Thank you,

    North American Nutra is NOT a BBB Accredited Business.

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