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Business Profile

Car Dealers

Gettel Toyota Ocala
BBB accredited business seal
BBB Accredited BusinessA-Rated by BBB

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/02/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I brought a Jeep compass from Toyota Ocala on 06/1/2025 the A/C didn't work and 15 days later as i was driving home from the hospital the dashboard lights came on indicating a throttle body issue.

    Business Response

    Date: 07/03/2025

    ******

    I spoke to your salesman **** and he said you are getting the jeep brought here. Brie the manager is calling you now to see what we can do to help out. We will look into trading you out of this car and see about getting you somthing newer with low miles and a warranty.  

    Customer Answer

    Date: 07/07/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** *********

  • Initial Complaint

    Date:06/10/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My ************* was cancelled 3 months ago and the company failed to provide proof they sent the check to my lien holder. I am paying interest daily on this amount. And they also lied saying it was an easy process to cancel. I have proof of multiple emails, calls, texts about where my refund is and all Im getting is the run around.

    Business Response

    Date: 06/24/2025

    Has Clarissa been in contact with you? I thought we got this fixed for you . Please call 352-732-0770 ask for me Joey 

  • Initial Complaint

    Date:05/07/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought a paint protection plan when bought my used car from Gettel Toyota of Ocala *******, service to be done by Auto ******. It is also a paint protection warranty. Paid $1200 for it. I tried to cancel via Gettel, three weeks after purchase thru Gettel and they advised it could not cancelled. The 3 days ago when I tried to set a reapplication appointment, they advised me someone from Gettel had cancelled it. When I asked Auto ****** where the refund went..they advised the get no money

    Business Response

    Date: 05/12/2025

    Customer Purchased Vehicle and products form Previous dealership ****** Toyota. Customer is welcome to call me at ********************** and i will see if i can help him with previous owners  with ****** Toyota. 

     

    Thanks **** *******

    Customer Answer

    Date: 05/16/2025

     
    Complaint: 23298806

    Have left three messages to have someone call me..No call back..I realize dealership was bought out..but $1500 is a lot to lose without the service being done..Did everyone lose the warranties they bought from ******..Seems like theft if they sold me a product that they knew would not be honored..But worse yet..I tried to cancel while it was still owned by ******

    Customer Answer

    Date: 05/21/2025

    Problem taken care of thru both parties. Thank you

    Customer Answer

    Date: 05/21/2025

    Please close my complaint..your help was greatly appreciated! ***** *****

  • Initial Complaint

    Date:04/21/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 2/6/25 I purchased a 2016 Buick Encore from Gettel Toyota,****** ***** was the sales associate. At my request due to having a very ill husband, I asked if the car could be brought to me for a test drive/evaluation etc. I explained to ****** my husband can not spend a lot of time at the dealership due to his medical condition. Initially I said no to the car but then decided to purchase it with me requesting that several things be taken care of before I purchased it. ****** assured me he would take care of it run it through the shop before I took delivery. Because I traded two cars for one my husband was needed to drive the other vehicle to the dealer to complete the sale. We arrived at the dealership at 6pm and didnt get finished until after 11:30pm. My husband fell in the lobby of the dealership on a carpet by the front door and injured his knee. Just a horrible experience. In the meantime supposedly the car was being taken care of including the tires which I had specifically asked to have them checked. They needed to be replaced I was told by the salesman that the tires were just fine. And the dealership will not take care of it. The tire sensors were malfunctioning as well. I had to return 6 times to the dealer to finally get them to fix it. I took the car to discount tire in Ocala to have the tires and sensors evaluated. All tires but one needed to be replaced. They were the original tires and 10 years old. The one that was still good was 7 yrs old and at 5/32. 3 sensors were bad and only one was working. I had to replace the tires myself and the dealer took care of the sensors after 6 visits and a lot of arguing. Today 6/21/25 I brought it in for warranty repair of the heat not working, transmission slipping, and a vibration when breaking at high speeds. I was told I had to agree to pay ****** for them to diagnose the issues and if it were a covered warranty problem they would remove that fee and chg the deductible of *****. There is so much more.

    Business Response

    Date: 04/29/2025

     Customer did report several issues after the purchase of her 2016 Buick , specifically with the tire pressure sensors. She came in multiple times, and we ended up replacing all four sensors at no cost to her. Additionally, we addressed a few other minor items, including the wiper blades. All no cost to her. We explained that being 9 years old her vehicle will not be perfect. Out of good faith wee took care of her after the fact issues.  

    She also had a concern about the radio, which we advised her would require a consultation with Buick. Currently, she is reaching out again to have further repairs done, but she has yet to authorize the diagnostic fee necessary for us to examine the vehicle and submit a claim to her warranty. This is our process to handle any issues covered by her free warranty.  Most 9 year old cars do not have a free warranty. We are happy to help her with this process. . 

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